IHOP

Bionca is the WORST server I have ever dealt with. We waited for 15 minutes to be seated in a near-​empty restaurant AFTER being asked how everything was. Seriously? We hadn’t even been seated.
Then, I ordered coffee and my wife ordered hot tea, but we also wanted to order something else. Bionca took off without getting the rest of our drink order. How about water? She came back with the hot drinks but did not bring creamer or spoons.
At this point I asked for a manager. I told him about the issues and he brought us napkins. WTF? Bionca finally brought the creamer. Plain. I had asked for flavored creamer. Still no spoon.
At THIS point, we requested a new server. NOPE. We were IGNORED. Since apparently we were invisible, we left. Disappointed. Will not return. Ever.

Worst place ever, came in to eat and they say me and my son in a dirty table they even gave me a disgusting high chair like really I’m not sitting my son in a dirty chair. The floor was filthy and the waiter ignored us for awhile, I just got up and left.

Ate there the other day and the service was ridiculously slow and when the three of us got our food it was cold, the buns for our burgers were dry and the meat was dry and old.

Quick, majority breakfast menu. Kind of an old place, staff looks questionable but what you would expect from an ihop.

This place is awesome so upbeat and happy people. Eren my server was so cool she told me about her heritage and Christmas traditions. The coffee was piping hot and my crepes were quick and covered with lingonberry goodness. I’m not a chain type of guy but it’s a nice staple place. Every one seems happy give it a shot

15 minute wait as expected. Fairly normal wait. Waitress was good till we ordered then could careless that we existed. Everyone had empty glasses waiting on food. We stopped the and asked for refills. Got ignored. Asked again got ignored. Still waiting on food no drinks lazy wsitress. What’s not to love about this place. Got our food. Pancakes are Rubbery for sitting to long, eggs are so undercooked they are cool not hot, bacon is nearly all fat and barely cooked. Got told that’s how it is unless you ask otherwise. Over medium eggs don’t come out Sunnyside up. Pancakes for a pancake house should not be Rubbery and old. STILL NOT DRINK REFILLS FROM OUR ANGRY PISSED OFF HORRID WAITRESS! Our wsitress just had s screaming match with hostess about not being a fing mind reader. This is going grest. STILL NO REFILLS. See a theme yet. Had to get management for refills on drinks and togo boxes.

Disappointing service… more than an hour without even serving a glass of regular water might not be to much expectations …

Wow. what can I say. we wait for almost 20 mnts after sitting only to have a glass of water, after that another 25 mnts to have our food. though the manager gave us 10% discount for our long wait. but it is not about
is thoughtful to give a discount for such a long wait and I appreciate that. but it was 12 o clock at night at that time and our friend had his 1 yr old baby with him and ofcourse we were terribly
sorry but I have to give u one star for ur service.

I have never had a bad breakfast here. The service is always good and friendly. Very affordable. Love the fruit toppings.

I’ve been to this location twice, both very late at night and both with the same server. His name was Jeff and did an excellent job both times. We had no problems, service was fast and efficient there was not a moment in which my cup was not full. He even offered a carafe so all of us would be ensured a drink so he could serve other tables. He pretty much made Ihop enjoyable experience.

The worst restaurant I’ve ever had. We waited about twenty minutes for someone to take our order and another twenty for the food to arrive (pancakes for my husband, chicken and waffles for me).
Our food was COLD. Not even warm. My husband told the cashier and she took a whole two dollars off our tab. So we ended up paying $ 19 for an indelible dinner. Unacceptable. Will never go there again!,

What is happening here? Live near by for years now, usually come here for lunch and dinner, today were here for Brunch… we have always enjoyed coming here and it’s been a few months but honestly I’m bothered. Upon entering there are 4 people behind the 2 registers — no one acknowledges us, the hostess glares up at us with a sour look on her face and just stared, we say «hello» she keeps staring… I say «party of 3??» She says «follow me please», the place is not that busy at all… she stagers her way and keeps stopping and pausing as she walks, kinda looks lost, than brings us to the south part of the dining room and just stands there, all the tables were empty and dirty! She stands there waiting for us to sit… I ask her «could these tables please we wiped cleaned? There are crumbs, paper and pancake syrup on it?», she does wipe down the table eventually, server is good, smiles ect… no complaints on her but looks a little lost since we were missing a setting. Food tasted great but the plating was very messy, I had the «country fried steak and eggs with gravy» …and we asked for mozzarella sticks to come out first… I couldn’t find the Sunnyside up eggs .oh yea cause they put the steak right on top of it… the mozzarella sticks came out last and warm?! Our waitress (Kalin S) was great. She cleared our table and we relaxed a few minutes, than some lady walks over to our table and asks how we’re doing, than wishes us a Happy Valentines Day, than as she does the same to other tables we realize she works at ihop… Ohh …so managers/​supervisors no longer wear name tags? Cause that was odd and to top it all off, where was she the whole entire time? As a GM and over 15 years in the industry I have to say I or better yet we were very dissapointed with this visit.

The staff here has a high turn over rate, which is good and bad since the decent servers leave but the bad ones leave too. Lately they have had people that must have some type of problem dince even when you tell them the order they write it down and than repeat it to you they come back and ask what you ordered fifteen minutes later to clarify snd still it comes out wrong and incomplete. Worst is the manager is involved for some reason and mentioned the delay when no one at the table said anything. When food did come two of us didn’t get our order, So we nicely let her know what is missing since people don’t have plates in front of them. The manager checks with the waitress finds that things are missing, goes into the kitchen with her and talks about how the order is complicated and acts like its our fault to the cook and waitress. We got pancakes with flavoring, eggs, and hash browns. Plus, There was only four of us and three other tables in the place. If they think our order was hard when it wasn’t busy, I would hate to go when it is.
P. s. If the table is only one seat away from the kitchen, we can hear you very well. Just an fyi.

LA verdad siempre aviamos sido fans De Denny’s pero una ves probamos ihop y nos encanto LA comida .no se si por q fue LA primers vez pero me quede facinado, me gusto tanto k lo preferimos end vez De Denny’s .pero cada vez q regresamos pasa algo diferente, si LA comida se tarda bastante, q si el omelette estaba horrible, k el servicio esta pesimo cada vez mas, no refills they take forever omg! Enverdad me enpujaron a no regresar mas ya k el steak omelette era mi faborito. En fin pudo seguir siendo mi restaurante faborito pero es una lastima que lo agan cada vez peor no regresaria por la simple y sencilla razon De que ya tube suficiente del mal cervicio, alomejor tratare una nueva locasion.

Great food, would love for the service to be a little better! Other than that the food is awesome!

.Horrible service. It was if they were doing us a favor
Don’t they understand we are paying their salary.

My partner and I were hesitant to go to another IHOP after receiving such horrible customer service at the location on Northern Ave near I-​17, but decided to give this location a try with hopes that the experience would be a positive one. Well, we were wrong. We showed up at noon today (4÷13÷14) and there’s was one small family ahead of us. The hostess was not at her station and the cashier didn’t even acknowledge us with a hello or «the hostess will be right with you.» The hostess came back and didn’t acknowledge us or ask if we had been taken care of. Two families walked in and she immediately said hello and took down their names despite my partner and I standing right there waiting to she if she was ready to start taking down names. My partner and I were so appalled, that we just looked at each other and walked out. I will never eat at an IHOP again.

We normally get good service and the quality of food is what is expected at an iHop.

Quick service, quick food. Marina was a great server! She was friendly and efficient!

Service here was awful! Waited 15 – 20 mins for our drinks. Ordered our food and waited 50 minutes for our food. I almost walked out as we got too tired of waiting. Food was cold, stale, and tasted like crap and they messed up on my order too. They had some shady characters there too. One kept drinking his coffee and kept staring at us. He would talk to himself and would all of a sudden start laughing at us for no reason. It made our experience VERY uncomfortable as the place was not crowded at all. We were just hungry and wanted some night time breakfast! In the end, the manager gave us our meals for free. Will I come back? Definitely not.

I’m not the biggest IHOP fan but each week after our weekly meeting someone picks a restaurant and this week they wanted IHOP. There was 10 of us in our party for dinner. Our servers name was Denise got everyone’s drink orders and took our dinner orders.
Denise seemed to disappear for long periods of time instead of being attentive to our beverage refills. All in all I guess her service was OK. If the place was busy I would be more forgiving but it wasn’t. All in all Denise was very sweet and friendly.
On a good note I ordered the Tilapia Florentine (two delicately seasoned tilapia filets, resting on a bed of spinach tossed in creamy Alfredo sauce and served with creamy mashed potatoes) I asked for a vegetable instead of the mashed potatoes). When my dish arrived I did not see the menu said my Tilapia came in a Alfredo sauce. I asked what the sauce was and Denise told me ad asked «Why didn’t I want the Alfredo sauce «I replied I didn’t see it was in a sauce», She asked if I’d like it without the sauce and brought me a new Tilapia dish with no problems or attitude.
What can I say? It’s IHOP. Need I say more? Everyone else in my group enjoyed their meals. Sometimes you are in the mood for IHOP like food we were. Our expectations were met and IHOP didn’t disappoint us.
FOOD: I don’t expect much from these types of restaurants so it’s a hard to let me down when I eat there. The food is OK nothing special but It hit the spot. SERVICE: We liked the service that was given to us. The restaurant accommodated our party of 10 no problem. Our waitress was friendly, attentive and efficient. CONCLUSION: The food was good, typical IHOP food. No complaints on that at all. You get exactly what you expect. IHOP is IHOP, Its laid back, casual dining. The experience is better when you’re with friends. The menu is the same everywhere. RETURN FACTOR: 100%]
************************* What does my OVERALL rating mean?*************************
5 stars –Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well!
4 stars — Highly Recommended. I would frequent this business.
3 stars — Not that good but not that bad. Just average. I wouldn’t mind going again.
2 stars — I would not recommend this establishment to friends or family.
1 stars — DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON’T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT