Internal Medicine At Good Samaritan Regional Medical Center

These doctors are AMAZING.
Not every experience I have had here has been stellar, but every time I’ve had an issue, it was addressed immediately and it has never been held against me or used as a basis for retaliation.
I am really picky about my health… I’ll only see female doctors, I’ll only see somebody who is experienced and certified/​licensed in the specialty… I’ll usually only see somebody who is around my age and who has a stellar academic record. I’m pretty demanding. I found this place when I first moved to AZ in 2012, and made it my medical home.
My regular PCP is here (Norgaard) but from time to time she’s unavailable and I’ll see another doctor (usually Gwisdala or O’Malley). If I call and need to be seen the same or next day, they’re usually able to get me in with a resident who is supervised by one of the attending physicians I am usually seen by, anyway.
Bobby (another reviewer) points out that they do a lot of referrals. That’s definitely true… but here’s the thing. My PCP is an internist — she specializes in overall wellness… she isn’t an expert on every aspect of every organ system and disease. I’d much more prefer she tell me she is unsure but that she knows where to get the answer than I would she render inadequate or inappropriate treatment.
These people are so remarkably compassionate, understanding, patient. I have some pretty serious health issues and some that I blow way out of proportion, but they listen all the same. Not only that, they take me seriously and they really care. That’s the part that blows my mind… it’s not just about the payor source — it’s about the person. I have had private insurance, AHCCCS, and no insurance and been seen at this office and treated with respect, dignity, and compassion every single time — without fail.
THIS is what healthcare is supposed to be like. My physician and I are a team, and I seriously couldn’t ask for a better teammate.
If you want to go to the doctor, have everything fixed, and get mediocre-​at-​best care, go to a family doctor… they’re first-​level providers. They’re not bad, by any means, but they’re they’re to keep you well and make sure you don’t die before you have to. If you have a potentially complex medical history, you’re going to need something more… this place provides that, and they do a damned good job.

Dr. Laura O’Malley is the best doctor I have ever had in my 41 years of living! She took over for Dr. David after he left. There are not enough kind words to say about Dr. O’Malley! She takes her time to listen to you thoroughly. She is kind, compassionate and caring. To me, she doesn’t see being a doctor as a job or career – she cares! And she’s as smart as a whip! When she says she’ll do something, you can always count on her word! I pray she never leaves.

I just moved to Phoenix and needed to find an Internist. I found Dr. Laura K. O’Malley through the Internet and met with her yesterday
All I can say is that I was blown away by my experience here.
I showed up about 5 minutes before my appointment. I was supposed to be there 30 minutes ahead, but work and a huge project prevented me from making it there 30 minutes before my appointment. The girl who checked me in was more than a bit irritated with me and looked at me as if she wasn’t going to allow me to get into my appointment because I wasn’t there 30 minutes early, but I explained to her that I was going to cancel my appointment, but ended up just rushing to get there from work to make it. I also mentioned that I got lost getting there — my first time in the area. She had to «win» the argument by saying, well, I told you the directions on the phone. Ok, darling. You’re right. That wasn’t the point. I was explaining why I showed up 5 minutes before my appointment and not 30 minutes as requested Life happens Move on.
Anyway, thankfully the gate-​keeper worked with me and «allowed» me to get my paperwork done — done within 5 minutes by the way.
I would have totally not liked this place because of their front staff, but the day and experience was saved by Dr. Laura K. O’Malley. This woman is outstanding. She spends an HOUR with new patients, interviews you about your history and current lifestyle and treats you like a friend. She doesn’t talk to you like she’s MISS doctor and you’re the patient. She keeps everything on an even level.
This was the BEST experience I’ve ever had with an Internist. She is funny, approachable, kind, professional, caring and VERY cool. I am so glad that I found her. She also did a very thorough physical with appropriate tests and made sure to order all records from my previous physicians
If you need an Internist, go to her! You won’t be disappointed. Just make sure you’re there 30 minutes early or else you’ll get the stink eye from the receptionist.
Oh, I forgot, wait time is zilch. I went right in on my appointed time. Nice to know that they value your time as much as theirs.

My doctor was nice enough but overall the policy of the office is garbage. I was told to bring in my medical records from my prior PCP. They were never scanned and my doctor NEVER even looked at them. This means every time I go in to see the doctor, it’s like being a new patient. What should be a 30 minute appointment takes 3 hours AND I leave with NOTHING. No prescriptions, no plan of action, nothing. A year later, same thing.
This place is only good for one thing: REFERRALS. Save your money and go see a real doctor, any doctor, just don’t go here.

If Dr. David was still at this practice I would rate it better. He was an amazing doctor and definitely worth the hassle of going to this office when he was still practicing there. After he left the staff was so unbelievably rude when they called that I got so flustered I handed my husband the phone. Making an appointment was always awful and more laborious than it needed to be. There referral service was the worst part, they auto refer you to doctors on their list without any thought to who they are sending you to. The hours are also very inconvenient. I never saw another doctor at this practice so maybe there is another one worth the headache but I am much happier with my new physician and her practice.

I never thought I would be reviewing a doctors office. Ever.
But there comes a point when you have experienced awful and feel like you have hit the lottery because awesome comes and slaps you in the face.
This practice is exactly that slap.
Every single doctor I have seen at this practice has been generous with their time, adaptive to changing insurance policies and compassionate.
I hope, with every ounce of my now healthy self that I will never have to go anywhere else.

Dr. Charles David, Associate Director for Internal Medicine
It’s tough for most of us to find a good doc. Especially if you are new in town or or unhappy with your current physician. With this in mind, may I suggest Dr. David.
He’s smart.
He listens.
He’s compassionate.
He won’t give you unnecessary tests.
He’s board certified in internal medicine.
He will help you stay healthy.
I’ve never feel rushed — he is willing to spend as much time with me as I feel necessary.
It’s a little bit of nuisance to call for an appointment. You can’t just call the office directly but have to go thru Banner’s voice mails, prompts/​clicks and finally when you get a real person on the phone, it’s answered with a «…you have two callers in front of you, please hold» Other than this minor annoyance, once you have an appointment you should have little or no wait while in the reception area. I’ve found everyone in the office prompt, friendly, efficient, smart.
Go see him, you won’t be sorry, only healthy and happy.