Jimmy John’s

Went there on Saturday march 5^th and regreted stopping there. person who took our order looked like he could barely move and barely talk. We ordered our sandwiches and asked for some peppers on the side, guy tells us he didn’t have containers to put them in. So we say it’s ok put them on the paper u wrap sandwich in… he then said it was against company policy and that they had to be inside the sandwich. My husband says I’ve never had a problem and always get them on the side. Guy said nothing and looked at us like whatever. Then we get home and there aren’t any peppers in our sandwiches. Will never stop at this place agaun. Don’t go there… it even smelled weird.

I have to give it to the state of AZ. They have a lot of Midwest type establishments because of all the transplants. That is fine by me. Jimmy Johns started in Illinois, and now they are all over the dang place. Anyways… I decided to come to this Jimmy Johns for lunch today. I went with the JJ Gargantuan (no mayo) and a chocolate chip cookie. Total was right around $ 10.00 and I was out the door. Here is how everything was…
JJ Gargantuan– This beast was heavy! The sandwich has a mix of genoa salami, ham, capicola, roast beef, turkey and provolone cheese. It is topped with the usual sub toppings like lettuce, onions, tomatoes and oil and vinegar. They stuff all of this between a French type loaf of bread. It was very sturdy, yet pliable when you bit in. Its a perfect style loaf to support all these toppings! It’s only about 8 inches long (that’s what she said!), but its so stuffed to the gills, it’s almost hard to eat. You either have to unhinge your jaw, or have to kind of take a bite from the top, then the bottom and make your way along like that. Great mix of flavors though! Not sure if you could get a better sandwich from here. I’ve only been to Jimmy John’s a few times, but every single time, I have gotten this particular sandwich and will continue to do so. Don’t stray from a winner, right?
Chocolate Chip Cookie– Not sure if I was just craving something sweet, or what, but this was one of the best damn chocolate chip cookies I have had in awhile! They are $ 1.50 each, but they are huge and worth every penny. They were soft enough to enjoy, but not mushy. They also weren’t really «crisp» per say, kind of a middle ground of texture. You could tell that these things were loaded with butter (the secret to great cookies!) and every bite was sensational. I could seriously see myself coming here and buying a couple of cookies on their own. By far the best cookie I have had from a sandwich shop… and its not even close! These were great!
Jimmy John’s is just a tad more pricey than other «fast food» sandwich places, but the quality and sheer amount of ingredients they pile on their sandwiches make it worth paying the extra couple of bucks. This place is right up the street from work and I’m sure I will be back often whenever a sandwich craving hits.

The best subs ever! They need to put a store in Anthem, Az. We travel 20 miles one way to get their sandwiches!

All tables were dirty. Sandwiches were terrible when I asked for avocado should have made sure it wasn’t a spread thought it was sliced. Just disappointed all around

This place made me not want to go back to jimmy johns again. They made my sandwich so fast they forgot to add lettuce! And then when I did come back to have some put on my sandwich they added a lot like it was grass for an Easter basket! Also they forgot to give me the side of pickles we had ordered. After coming back from already getting home, they didn’t even apologize, horrible customer service.

Horrible service tonight they got busy so decided not to come to us. There excuse first was we couldn’t find you then when we said why didn’t u call they say we knocked and no one answered so what is it did u come over or not cause this is not making any sense. Then we call them again and they say we’re on our way now still took them another 15 Mins to get here. Mind you were are literally less than 5 mins from them. Worst service horrible costumer service soggy tomatoes hard bread i spent 25 pointless dollars. Thanks for nothing

Went to place my order online, it asked me to put in my address. It paired me up with this location to deliver. I placed the order and waited for a confermtion (Which came in 45 minutes after the order was placed) and it stated the order would be ready for PICK UP so I calle down to the store and they told me I was out of their delivery range, even though I am a mile away…

This store is awful! They first delivered me someone else’s food and when they corrected it they got our order wrong

Wen here because my wife was @ john c Lincoln hospital got my 6 y. o daughter the #9 told them to hold the hot peppers because my 6 y. o don’t like um they put them on anyway & cashier was very rude

Really inconvenient they don’t have high chairs. Not coming to this location again. Had my 16 month old with us and wanted to enjoy a meal, instead had to supervise her from standing on the chairs and trying to climb.

I Don’t Know «What» ALL the Hype is, About This Place.
To The Public — BEWARE —
For The Price That They Charge You, for An 8″ Sub Sandwich — Which Could Cost You $ 8.00 With Tax.
You Are Going To Get Very, Very «Little Meat» On Your Sandwiches — «Paper Thin». (A Hairline — If Your Lucky)
The Rest is ALL Going To Be Lettuce. Piles of It.
Very Little.Tomatoes. (Maybe 2 — The Most)
Jimmy John’s is Very Skimpy «On Everything» !
And Their Sub Sandwich Bread is Very Skinny… and Small.
We Love Pepperchini’s on Our Sandwiches.
ALL they had, was Hot Cherry Pepper’s.
We told the Cashier.
We have Never had Hot Cherry Pepper’s.
Could you put them, On The Side ?
(So we could try them). (They might be too Hot for Us).
She said, «She Couldn’t Do That». Ha.
They had to be PUT, INTO Our Sandwich ! Ha.
What a Joke. Ha.
What is «The Reason» For That ??
Whether There Placed On The Side or in Your Sandwich.
What Is The Reason? Can anybody give me, an answer.
Anyway, We Went to Pick-​up Our Sandwich.
(At The Happy Valley Location in Phoenix, Arizona)
Oh My ! The Staff had No Customer Service Skill’s.
No Smile’s, No Thank You.
No Nothing.
They Just Stared at You.
Like They Didn’t Want to Be There.
They were «All» In Their 20’s.
You Know, I Blame «The CEO» of Jimmy John’s.
And The Founder of Jimmy John’s.
For Allowing ALL Of This, To Happen.
For The «High Price’s». For Being «Skimpy» on «Everything».
No Jalapeño’s, No Peppercinni’s, No Bell Pepper’s,
No Pickle’s, etc.
And For Making The Rule’s For What They Are.
I Blame «Management» of «Each Location» of Jimmy John’s.
For Not, Taking «A Look» at «Their Employee’s».
For HOW, There Treating, «Jimmy John’s Customer’s».
I Mean, Read The Other Review’s.
All «Other Location’s» at Jimmy John’s.
Have a 2 or 3 Rating.
ALL OF THEM.
Am I The «Only One» Who Received «Bad Service»
At Jimmy John’s ?
I Will NOT Be Returning To Jimmy John’s for A Sandwich.
It is Not A Good Sandwich.
And Their Customer Service is Terrible.
And I Don’t Think. That They Are «Going to Last» —
«In Business».

If I could give –1 stars I would. They have good subs. But delivery is a mess at that store. I live less than a mile away and 50% of the time they come through. Not in «freaky fast delivery» either. I’m talking 30 – 45 mins after phone order. I’m completely done buying anything from this store till they can get it right. I don’t mind waiting but I live a mile away. I could ride my bike there and back in less than half that time. Very sad

I love Jimmy Johns more than most people and since I’ve moved to the Phoenix area I can’t seem to work or live in an area they deliver to. I am 1.6 miles away and can’t get delivery.

Very good sandwiches, with pretty fast service and delivery. It’s easy to order online and have it show up quickly, or pick up.
There are lots of sandwich options and they accommodate special requests readily.

I normally love jimmy johns but their platters were horrible. My company order from them for an event not only did the miss half the order but the sandwiches were not even made right. One sandwich had a little small piece of ham and the rest was cheese it was very disappointing. The bread was not soft like usual and it really was disappointing because you can tell they didn’t even care to make the order right. I don’t know of I would ever order a catering event again

Need a whole lot of subs to bring to your client for a lunch meeting? This is your spot. Very reasonable pricing. Handled by phone. Always ready, even if you show up early.
Consistent and very good.

OK, I was not going to write a review for Jimmy John’s but reading the reviews of the «one star haters» inspired me. The service was freakishly fast and my sandwich was tasty. It is true that this establishment is run by not so normal kids. But what kid is normal? I loved their enthusiasm! I loved the classic rock music playing!
All you haters have a lot of options. If you can’t handle fun, unique, enthusiastic young people, go someplace else.

The employees are very friendly. The store is small but a little dirty. I was very disappointed that the sandwich was super thin: 3 maybe 4 thin slices of meat and 2 slices of cheese. And it was bland. I could have made that sandwich in my kitchen with cold cuts. So not worth it!

Went there for the first time tonight. Bunch of kids behind the counter. The cashier called out sandwich numbers out then walked away. My husband asked for a bag and she told us «bags are self serve». They are behind the counter! Another «tween» even said «we get so busy at lunch, customers just get their own bags». We were the only ones in the store. So we had to get our own bags because the cashier walked away.
Food– VERY BLAND. The bread tasted like French bread you get at the grocery store. I had the California. My bread was covered in so much mayo. This is supposed to be a healthy sandwich. Thats all I tasted. Will be sticking with Jersey Mike’s, at least they have great subs and their very nice and courteous of their customers.
Staff-​VERY UN-​COURTEOUS. «Get your own bag». Really??? We even called the Manager and she just said «Sorry, I know who that was and I’ll talk to her». Wow!
We saw a commercial for them and didn’t realize they were here in the Valley. When we saw a store, we were excited to eat there. Will never eat there again. The service was terrible and the food even worse. We’ll be sticking with Jersey Mike’s! Jersey Mike’s…I wouldn’t worry about this place… NO COMPETITION!

What a great business model:
1. Hire young kids to work the counter who have no training in customer service.
2. Overcharge for sandwiches with absolutely no spoken or obvious options. (If they exist this is news to me.)
3. Offer delivery, but confine it to a ¼ mile square area. (Basically the area of the shopping center they’re located in.)
Yup, looks like this place will be another victim of a trend. I will usually visit a place multiple times if I’m told that it’s something special even if the first experience is something less than ideal. This location has let me down so many times with poor customer service the likelihood of a return visit is completely null and void.
Hey Jimmy, you should try and rethink and regroup on this one buddy. Trends only last for a short while and fade away with phone books and record players. You may have your time, but it won’t last with this formula.