PetSmart

First time getting my puppy groomed and I don’t know if I’ll go back.
Their prices are a bit high considering what was done. $ 50 for a top dog patriotic wash and some portions weren’t finished.
The staff was polite but I was told when I picked my puppy up she didn’t do well getting her nails cut. Umm, she’s young and I would think other puppies have similar issues when having their nails worked on.
I brought her home and checked her over. There’s dirt in her ears still, her fur feels «filmy» and her nails look as if they were barely trimmed.

Stay away from their grooming! After years of bringing my dogs here for grooming we brought them in for an unscheduled nail grind. They took them to a table with a new groomer and new manager. One of my dogs was tail between the legs scared, which I’ve never seen, and Unilocaling/​trying to get away from the new groomer. One of the groomers that’s been there a while took over and my dog calmed down. The new manager then came over and informed me that since my dog was «a bad dog» she wouldn’t normally be allowed back, but since she behaved for the one groomer she’d make an exception so long as we asked for her.
My dogs have gone there for three years, we’re always given good pawgress reports. When we entered several of the groomers exclaimed their love for our dogs and came to see them. Because one manager called my dog bad after one encounter where she was terrified of a new groomer they will never see my dogs again. I recommend you do the same.

My little Sophie LOVES the Pet Smart Grooming and Day Care. They are beyond professional and they really have my baby’s best care in mind. She really enjoys spending the day with her new friends. I absolutely adore the fact that my super hyper pup is WORN OUT when I pick her up. A BIG THANKS to all of the gals at the front desk for always being so helpful and offering excellent customer service.

I was really nervous to leave my dog at doggie daycare but had no other choice for one day. When I dropped my dog off everyone was so sweet and answered any questions I had. I was curious when I walked in to pick my dog up how the day had gone. When I provided the dog’s name, the worker lit up. I heard from several employees different stories about my dog. My dog had a wonderful day, she was exhausted from playing with all her new friends and took a nap and slept through the night. Because the experience was so good, I rebooked. Every time it’s been a good experience. The employees really seem to genuinely care about the animals and when I returned I saw them actually playing with the dogs. I would recommend this location!

My dog Justice loves this place. He wanted to wright this review by himself, but he has a hard time pressing just 1 key at a time.
However he is a pit bull so he is stubborn and is taking the phone from me right now so he can write a few words.
Wookjf woff barrtk worfr brkty
Arye wrornh
Well there ya have it, I couldn’t have said it better myself! !
And on that note, have a good day

I purchased our first family reptile, a pacman frog from this location. I have never owned a reptile before and should have done plenty of research, but figured the staff in the fish/​reptile dept should be knowledgeable. First off, I was never informed to ever pet or hold the frog because of the oils in our skin could harm the frog. Secondly, I purchased a small 5.5 gallon tank since he is a baby and was advised that he would need a 50watt bulb for his aquarium. Almost a month goes by, I go to clean out the old soil and replace it with new… and notice ALL the dead crickets in the soil that he has not eaten. So I think. .hmm…maybe he just does not like crickets and purchased waxworms. Still…2 days goes by and he still has not eaten. I called another location tonight and spoke with a rep extremely knowledgeable about reptiles at the 7^th ave/​bell location. She advised to never leave live feed in if the frog is not eating it after quite a few hours, esp because they can feed off the frogs skin/​scales (crickets). I explained my issue with the frog apparently not eating and was not sure what to do at this point, but from what I researched (after the fact) online… stated the main reason could be temperature. We mist the container daily, feed him every 2 – 3 days just as directed. The helpful rep at the 7^th ave location asked what size the tank is and the wattage of the bulb. Found out the watt bulb was overheating the container FOR THE LAST MONTH! I went back and bought a 25watt. Feel so bad for the poor frog, but extremely frustrated at the lack of knowledge the reptile dept at the deer valley location have. You would think the main points I’ve made in this complaint are VITAL to advise new reptile owners of. I do not recommend this location to anyone purchasing a reptile. I was blown away with the information and knowledge provided by the reps at the 7^th ave and bell location, how willing they were to help combat the problem, and always offer further assistance if needed.

BEST PETSMART EVER! Left my dog at the Pet Hotel for 4 days over Labor Day weekend and they were FANTASTIC! We (my great dane and I) were so nervous and they took every effort to make it a great experience. Would recommend to everyone… and Cobi will be back! You guys are the best!

most of the time everyone is very friendly and helpful. I find that just when I need something and they have it-​my next trip in they put it on clearance and say it wasn’t purchased enough. I know that it’s not a good use of real estate to have «special» diet items but on the other hand they are supposed to be doing more for your pet, so I’d love it if they’d at least say they would be willing to order the items.

I love this petsmart the employees are so friendly and most importantly they always remember my pets name when I take him in for grooming very clean store.

I use their kitty kottage service whenever I have to go out of town. The staff is very friendly and loves both of my cats. I’m confident they are well taken care of.
Unfortunately, like most big box stores, their fish tanks aren’t well cared for. I find at least 4 dead fishes every visit and the conditions aren’t great. In one tank alone there were 5 visible dead fishes sitting at the bottom of the tank. Be sure to check aliments or torn fins before buying here. (Or shop small businesses/​local)

I love this petsmart. They are clean and the staff is always friendly. I went here with my little brother to get a hamster. The lady that helped us was very nice and seemed to know general knowledge of hamsters. She should us all the different kinds of hamsters. We probably spent 30 minutes petting hamsters trying to pick the right ones. We went with two winter whites. Then she showed us what kind of cage to get for them. We now have two healthy, happy little hamsters. I would say this store in particular cares for their animals pretty well. I have been to a other petstores nearby and they did not have the selection of pocket pets that petsmart does.

I took my puppy there. They cut his hair too short blade must of chipped his eye brow it was swollen for a month. And they cut his nail too short made him Unilocal… They need more training because 5 people to hold down a puppy to get groomed is too much. Workers smell like cigarettes… Its a dog groomer they need to be clean also…

Went here and the trainer Anthony was awesome he was so friendly and really help us train our dog at home taking his training class really helped us
Our puppy is now a star :) thank u Anthony

Visited this location on Saturday for supplies for a lizard cage and a toy for my pup. This location is nice and my dog had a great time meeting all the other dogs wandering around the store.

You should be able to find most of your pet needs here.

Competitive prices and great selection items for our pets.
Had return that I thought I was going to get a lot of grief about with no receipt.
The manager Donna helped me out and did not make me feel like an idiot for not keeping the receipt. She was also helpful with cat litter recommendations.
Kudos to Donna!

This particular PetSmart is small, however the grooming salon is awesome! The groomer Alice has been taking all 3 of our dogs for almost 2 years. She knows our dogs by name and sight and they just love her! She does an amazing job every time! I would recommend this location and particular groomer to anyone.

The whole staff at this place is AWESOME! They are very helpful and friendly. I love that they offer so many services. My puppy is doing training right now and she love this place. She says two paws up to this Petsmart. Kelsey is our trainer and she is very knowledgeable. The ladies at the groomers are wonderful as well. Don’t hesitate to use this Petsmart if you live close to it.

Great store. Staff is friendly and helpful. The only thing I probably won’t use again is their dog grooming service. i’ve used it a few times (two Shih Tzus) and I can’t say I loved the cuts. They looked a bit rushed and uneven. They do have quite a volume of dogs so I’m not sure if that’s a contributing factor. No problem though. I get my supplies there and a dog groomer closer who has a little more time to do a thorough cut.