Jimmy John’s

Once again, terrible. Order showed up missing a sandwich. Better though than the last time when we actually drove over and had to stand there for ten minutes while their guy gave us a lecture on politics. Seriously dude, we all feel the Bern, but I just got off work, I’ve got an hour commute ahead of me, and all I want is my freaking sandwich! You know, the one you are supposed to be making me right now with the bread you are waving around.

Don’t ever order at lunch as it will take a minimum of one hour for your food to get to you. They are very slow, unprofessional, and could care less about correcting your screwed up order.
You will never get a napkin with your order, even if you asked for one. There must be a shortage of napkins in the United States that I wasn’t aware of. I have ordered from this location a minimum of 20 times and it has slowly going downhill.

I am adding a new review. Still sometimes slow, but getting faster! Super fast in store.
Also company contacted me to apologize and work on improving their service.
Thanks!

Came in last minute (literally @ 9:59) and not only was I invited to get my sandwich the two guys working were super friendly and personable pretty easy on the eyes too ;)
It was raining that evening and they even gave me a few minutes to scarf down my sandwich and use the bathroom before getting back on the road in the dangerous rain! Rob and Alex will have a «regular» from now on. Thanks guys for going above and beyond so I could fill up my hungry tummy!!!

This place is usually good. No issues at all. I usually come at night about 2 to 3 hours before they close. Most of the time it’s on the weekends I come here just because I have to drop off my roommate at work…
Well today being Sunday we decided to get some Jimmy johns. We got here at as usual no is here. We get up to the door and it’s not opening. It says they’re open until 10pm but the door wouldn’t budge. Let alone the guy in there didn’t even look over when we were tapping on the window to tell him the door wouldn’t open. So I figure he didn’t want business so we went elsewhere..

I’ve ordered from this location a few times, and every time I order its either wrong or takes forever to deliver. You’d think management or corporate would have jumped in at this point with all reviews being very similar issues. I LIVE UNDER A QUARTER MILE from this location and it’s going on 50 minutes to deliver and still no food!
Edit* Finally delivered and it was wrong sandwich, no drink, no chips.

Short version? It sucked. But WHY did it suck? Ok, let’s start from the beginning. I called around 8pm to place my order. I ordered DD’s simple sandwich first, then went on to mine, which is always complicated. I requested the Veggie with no cheese, no mayo, no tomatoes, and no cucumbers. Then I stated that in place of the things I was omitting, I’d like extra avocado spread. He said, «ok.» Then I proceeded to add my freebies like sprouts, oil & vinegar, peppers, etc. It had been a while since I’d ordered JJ’s for myself, so I couldn’t recall if they gave you a pickle spear with your sandwich (I’m 80% certain the JJ’s back home did), so I asked. He said, «Yeah, you can get them on the side.» Ok, sweet.
@ 8:55pm. JJ’s arrives. I look at the receipt and I was charged for the extra avocado spread and for 2 orders of pickles. Why did he not tell me that he was charging me for these things? Granted, this is only a couple of bucks, but it’s the principle. I called and spoke with the manager, Nick. I inquired why, if I omitted cheese (which costs $ 0.75 to add), would I be charged $ 0.75 for the extra avocado spread? It clearly evens itself out. He basically said that his POS (the cash register) wasn’t sophisticated enough to handle the swap. Really? THAT’s your excuse?! I asked for the GM, whom Nick stated had just quit last week, so… At this point, I’m just done. I didn’t even get to the darn pickles. In that moment I decided that I simply won’t patronize this JJ’s again. (Did I mention that the sandwiches were freezing cold when they arrived? Any other JJ’s always toasts my bread.) There is a JJ’s down the street, by the Quarter; I’ll give them my business instead.

I had my sandwich ordered and it was great, love them everyday all day… but when the manager starts yelling at one of thier employees «to get the fuck out of the store» for making a cheese joke? kinda turns me off to the them… maybe I will try a different store. maybe.

It’s already been said here but I’m frustrated enough by my recent experience to post another review here to reiterate that these guys seriously suck at delivering sandwiches. If you order around mid day expect it to take an hour. I’ve eaten in at this location and it’s fine. Whoever is running the delivery side of this location is a clown.

Can we do a negative star? Co worker ordered a sandwich and it took almost 2 hours! She called twice and the manager David was a total jerk! I was shocked by what I heard him tell her. I def will not order from there again due to how they treated her and neither will another department near us after hearing her waiting for almost 2 hours for 1 sandwich! Never offered a refund or anything

They really don’t even deserve the one star but if you are ordering for delivery expect it to be at least an hour. If you call it’s always it’s out for delivery or they are pulling up right now and it will still take another 20 minutes after that. For a company that is supposedly «super fast» this location has failed. I am not basing this on just one experience unfortunately I have given them many of opportunities and will no longer be ordering from them. Very disappointed!!! My boss even order a pizza and that came before my sandwich wtf. Well if you have time to waste and are not very hungry than order from this location.

Literally walked in at 11:35AM and walked out with my sandwich at 11:37. And the phone was ringing off the hook. So convenient, love this place

POOR SERVICE! We Called at 2140 for delivery to the emergency department (For ED Doctors and Nurses working night shift) we were told the delivery person had already left and they would not add or delivery any sandiwches to the hospital because «we close soon». Store didnt close until 2200. We can not leave the hospital to get our food– Wont be ordering anything from the lazy jimmy johns again!

Worst experience at this location. Waited an hour and a half and made three phone calls to find out I wasn’t in the delivery area after all (I asked them to check 3 times) and no one called me to tell me driver returned back to store with my order and wasn’t going to deliver it. I spoke with a manager and he was useless telling me it was his first day at that location and they were too busy to call me once driver arrived back at store.

I have given these guys so many chances and yet they seem to have the same problem EVERYTIME… I wait 45 mins average for a damn sandwich to be delivered. .don’t market yourselves «freaky fast» if you can’t live up to the name.

Actually rather dissapointed with my experience. I work at the hotel down the road and order for the whole office all the time. Im a huge fan of JJ. However, today I went to pick up an order up vs delivery because I wanted a little sunshine/​drive to break up my work day. had I known I wasn’t even going to be greeted or treated the way I was I probably would have done delivery or just not ordered at all. I asked if I could split the order since I was picking up the order for 2 of us in the office. The girl snuffed and said she already rang it in and she couldn’t do that. I said okay… and she took my card for full payment. she just sat there with my card after swiping and didn’t say a word to me, just stared at me. I asked if it came with a drink or anything and she answered plainly with a «no» and I said that’s fine but can I get a drink too? She snatched my card again and placed a cup in front of me. Awkward! Not going back inside that place anytime soon. That’s too bad.

Great for a fast lunch break during the work week. They are nice and friendly.

Went here for the first time and we really liked it! I had the Totally Tuna and the bf had the Supreme something (can’t remember the name of it) but we both enjoyed our hoagies. I’m going back today for lunch actually lol

Done with these guys. Sad because I like their food and used to order 2 – 3 times a week. The driver rarely reads the ticket with instructions to the building. An hour late on a couple occasions with just a sorry and the tip was paid in advance.
Somebody else can earn my patronage.

Their food I actually kinda like. The service and atmosphere need lots of improvement. This is not a nice place to eat unless you’re under age 17.
The music volume is entirely too loud. Makes conversation difficult at best, impossible for some. I would never take a date here. Never!
Then there’s the whole carry-​out fiasco.
JJ does not want you to carry out. They are designed for dine-​in only. They do offer carry-​out but will not assist you, read-​on.
This is one of their newer locations. It’s in the east end of the Scottsdale 101 mall, about halfway between Paradise Bakery and Blue Agave. Plenty of easy parking. When you exit, use the driveway by Wendy’s at the traffic light, otherwise you might end up waiting on Mayo Blvd traffic for a loooooong time.
The whole no-​carry-​out thing is corporate policy. Mind you, this is a submarine/​hoagie/​po-​boy sandwich shop, not a sit-​down restaurant. Although they have lots of booths the music is way too loud to hear other people speak, unless of course you’re in 4^th grade where the noise level would be so high all the time you wouldn’t notice anyway.
If you want to take your food home or to work to eat you MUST bag your own order. They will stand right there and watch you do it but will NOT lift a finger to help. Their bags are too small for anything but one sandwich at a time, so better to bring your own bag from the grocery store.
My question for JJ management is this: Who gains what by forcing customers to bag their own carry-​out food? Who gains what by having the JJ employee stand there watching me bag my food instead of doing it for me? They will set your order right next to the bags but will refuse to help.
My most recent visit:
I’m the only customer in the store. Your employee is sitting in a booth eating a cookie, looking at video on his cellphone when I arrive. Nobody else ever walks in during my entire visit. He has me bag my own carry-​out order so he can watch me work.
This is customer hatred and somewhat humiliating to have him watch me bag my own order refusing to do it for me. This tells me he doesn’t want me to return, ever.
They say their focus is on getting your food to the counter as fast as they can but that commitment to speed, customer service, and satisfaction grinds to a halt the instant your food is wrapped, you are then totally on your own and they no longer care. Hence the one star.
JJ gets 3 stars for a decent sandwich and zero stars for what their industry would consider abysmally poor customer service. Imagine what would happen to any McDonald’s manager saying: no more carry out bagging, the customers must do it themselves. I’ll tell you what, they’d be fired immediately, hired by JJ, but nowhere else!
This store is about 200 feet from the Scottsdale-​Phoenix city limits, the people from Greyhawk will not frequent stores with this kind of customer hatred.
Fact: Any retail food store that treats their customers like this will NOT survive in the Greyhawk area: «Bag it yourself!» «I’m not gonna, YOU do it!»
Comparing JJ to Subway, they’re actually about the same speed, but Subway is much more focused on customer satisfaction, which is why they’re so successful. See how long this JJ location lasts.