KFC

Minus one star! Bought chicken for my family for Dinner tonight. When we were done eating, we went to out the leftovers away and the bucket was full of grease! I was so grossed out!!! I will never buy food from here again!!! Smh I will add the picture to show ya what I’m talking about! GROSSED OUT FOR LIFE!!!

My mom and I recently purchased a bucket of chicken with sides at this KFC for dinner. Needless to say, I wasn’t too impressed with the food or service.
After pulling up to the drive thru window, we ended up having to wait (there was no line) for 3 minutes before the gal working there asked us if we needed help. The food cost us nearly $ 20.00 for the family meal. When we got home and started eating, I realized that we didn’t get any butter for our biscuits.
Also, the mac and cheese had a weird flavor in it. Almost like it had been sitting for a while or something. I’m not sure. The mashed potatoes weren’t very good either, very salty. The chicken, while not terrible, was certainly nothing to write home about. I’ve experienced better for sure.
Slow service and below average food for us at this KFC. 2-​star place in my view.

Nothing in my order was correct, fries are Cold, I ordered grilled chicken and got breaded chicken did not even receive all the items to my meal missing my cookie to my $ 5 box. Do not recommend this place to anyone.

If there was an option for a ⁰⁄₅ stars this place would have earned it. I ordered my food with no line and no other customers only to wait 20 minutes to find out that my
Order won’t be ready for another 25 minutes, I asked to see a manager and was greeted 5 mins later with the money I had used to purchase the meal, without so much as a word from the manager. 0 stars for sure.

No applesauce given with the kids meals. «We don’t do that anymore.» But it’s on the menu as part of the meal. Isn’t this deceptive advertising? No substitution offered (even when asked for). No apology given (didn’t even occur to them). And they still charge the full $ 4.99 for a kids meal missing one of its five items. Also, no Capri Sun as advertised; instead, just a soft drink.
Expect to go back to the counter to beg for butter, honey and dipping sauces, since none are offered or included. You’ll have to wait, though, while other customers debate the accuracy of their orders and their billings. The one and a half star average Unilocal rating for this establishment is clearly not just the result of one or two disgruntled reviewers. I saw no happy diners on this visit.
I suggest you visit another KFC that has more honest management and more considerate employees. My expectations for fast food are always pretty modest, but I would never expect to feel as though I had been rudely conned and cheated. I did at this KFC.

Ok KFC «who ever that works at KFC that care»
The food is good.
Dining room is great.
Customer service was great also.
My food came quick but a guy ahead of me that ordered 10 wings didn’t get his order till I was done eating and he was ahead of me :(
Why 2 stars?
Just please read this and read it well as I’m
addressing this to you KFC:
Lines are too long.
Lunch time is not the time to put a rookie on the register.
Why you have no napkins by the fountain machine? Why do you I have to wait for people to clear the register so I can grab a napkin?
Where is the Dole Lemonade that you advertise? Why it is not at the fountain? Do I have to stand in those long lines again to get a lemonade? Well I didn’t have time so I ended up with some Sobe watery drink from the fountain :$
The jalapeño pepper I suggest you move that from customer reach, I wanted one but the lady ahead of me squeezed every single one before I could grab one. I don’t want one now after she touched it and squeezed with her un sanitized hands.
The fountain machine was dirty and the drink selector was so old you can’t read the drink name anymore.
Why so ran down for such a new building and a nice dining room?
What a shame, I’ll come back I love KFC and will see if you guys care :)
Chicken was good thanks!
$ 5 fill is an ok deal, just don’t reduce your two. Hi ken piece to one breast because you will leave hungry, their breasts are small.

Really poor service. Overcharged $ 0.39 in drive thru without explanation. Ordered plain $ 5 Fill-​Up with no add-​ons or upgrades, was charged $ 7.96. Then no biscuit or cookie in the bag when I got home. Drum stick was missing half the meat on one side of drumstick. I am really let down. I used to like KFC. Not anymore. Too many good places to choose from.

Modern day and this kfc will still charge a 39cent fee for using debit card? Makes no sense. Customer service was great but that was the only downfall

Worst place ever. Today I had to wait 20 minutes to receive my food. 2 cars were in front of me and the inside part was closed. Then they got my order wrong. I have tried to give them a chance but they mess up every single time. Never ever going here again!

Every time I go to this KFC, I swear I am never going to go back. Every time, they have messed up my order. Every single time. Tonight, I have had it. I ordered two extra biscuits, and I paid for two extra biscuits. I get home, and there are no extra biscuits. I call them, and they try to offer to make it right when I come back (it ain’t happening), and I let her know that I won’t be going back ever, I just want the money for two biscuits refunded back on my card. After some back and forth on why she cannot do that, and why I am not going to drive the 3 miles back so that she can «make it right» (something that should have been done in the first place), she finally agreed to do so (I haven’t seen the refund on my card yet, but it has been less than an hour). It is really up to us to show this business that we aren’t going to take their BS anymore. If they’ve done the same thing to you, do what I am now going to do… Never give them a dime more of your money, and let everyone that you talk to that this is a horrible place to support. Stand up and say «NO MORE». By withholding your money to them, let them know that they either need to change their restaurant NOW or close the doors down. Also, if you do go and throw your money away there and are dissatisfied because they screwed it up (like always), demand your money back from them. No more «I’ll make it up the next time» offers, no more driving back to their store (wasting your gas). Let them know that the only way that they can make it right is by returning your money.

We waited thirty minutes for four meals and they never came. When asked for our money back the manager pretended she didn’t see us and continued filling orders for the drive thru. We never got our money and we’ll be filing a dispute with our card company. Avoid this dump.

Came here for a late night bite and for a corporate place I’ve never known a place to close early? Drive thru. Hours said ther open till 00:01? Makes no sense but online said ther. Open till 11:00pm we arrived at 10:34 waited at the voice box for five minutes drove up To the window and was ushered away by the window guy saying they were closed very disappointed in the customer service and the nonchalant gesture that was given to us to go away

These guys are always OK in my book. They have above average customer service in my book and seem to try very hard. On occasion, they have been out of one type of chicken or another and the manager has always substituted another kind (at my request) and offered some freebie as compensation for the inconvenience. I appreciate the effort.

Oh crap. They got virtually every order wrong the whole time we were here. No exaggeration. I dont know what they are like other days, but today, May 5 2014 between 5pm and 5:40pm — they had no idea what they are doing. Not just ours but SEVERAL customers’ orders.
They gave us fries we didn’t order. They said there were NO BISCUITS so they offered us some other sides… we got the extra sides AND the biscuits.
We ordered chicken fried steak with NO gravy… but they put gravy in it and when we complained, they just took it back but no one offered to make what we actually ordered. We had to instruct them what to do.
We didn’t see any managers try to fix things.
This employee named JONATHAN was totally and utterly clueless. Please KFC, you can do better than this.

Food was great. Service was terrible. The employee in charge of the drive thru today was very rude. Sounded very unfriendly while taking order. When we got to the window, she shoved the food to us and shut the window. No words whatsoever.

Today was about the fourth time we went there and they didn’t have chicken! We even asked the cashier before paying if they had crispy breasts ready and she assured us they did. Then while we were waiting she came and said I lied we don’t have them. We gave them to a drive through customer instead. So we got a refund and left but got stuck buying a 1.79 drunk which we would not have gotten if they did not have chicken!

Well we all know KFC is known for «Finger Licking Good» but we may not always have known them for quality service. This location is in the Spectrum Mall Parking Lot that offers dine in, carry out and drive thru. I frequently visit this location to pick up lunch for the office. I have only used the drive thru once which was a quick nice experience the other times I did carry out. The interior is nice and the location is well kept with cleanliness but I have been disappointed in getting wrong orders or there not being enough chicken. The staff is very friendly and acknowledge/​greet everyone who walks through the door. They great about honoring coupons and ringing in orders. Matter of fact they repeat the orders so it throws me off when my orders are wrong. My very last experience was during lunch right at 11:15am. I ordered grilled only Chicken for the office and there was not enough which was strange since I was only ordering 10 pieces. The friendly cashier told me the wait would be 20 mins so I decided to wait. He offered me a drink for my wait. Well I declined his offer even though that was a kind gesture. After playing the waiting game it took 40 mins for my chicken to be ready. Not sure why or how this would have taken so long but it did.
The food was good which kept the office happy though they really need to get the service part down when it comes to the food. Once they take care of this I see more stars added to their ratings.

If I could give zero stars, I would. KFC offers coupons on a Retail app for or phones, but come to find out, you have to print the coupon to use it. If the app is for our phones and we use when we are out, how would we print it. Also, the fact that no where on the coupon or adp does it say it needed to be printed. The manager Mitzy was very rude and laughed at me when I questioned it. I will never walk into another KFC again and I caution everyone from going somewhere that the manager laughs at you and doesn’t care.

I’m not a fan of fast food, in fact it grosses me out, but I need something to eat immediately. So I ordered the Chicken Little — Small crunchy chicken breast with some mayo, a couple pickles, and lettuce. It was actually really good. I was surprised. Good quick snack.

I have been very disappointed in this KFC. The service is lousy, the employees do not have a good customer service standard. My orders are consistently wrong. After my last bad experience I wrote them an email and they didn’t even respond.