McDonald’s

Got a hot n spicy mcchicken. It was pretty bad sandwich. The lettuce seemed stale was falling out from everywhere. However, Very quick service.

I just got a burger from this place. I know-​what was I thinking? I was hungry and the cowboy bar was packed. Well crazy thing happened when I was placing my order, the girl decided to unbuckle her jeans and started fixin her tight Jean situation. Great right?!? Well it was interesting, I mean who has to unbuckle their jeans to pull up that much? Let’s just say that she wasn’t done digging up her jeans till the lady behind me places her order. Then she started doing the fries!!! Sky Harbor McDonald’s keep my burger money. I have to go.

All the staff here except for the guy taking orders was joking around with each other, messing around and laughing like there ain’t no tomorrow. Its a good thing that they enjoy themselves, but they didn’t care about customers at all. I asked if they had protein style burgers, and they said yes. So i ordered a lettuce wrap/​protein style big mac. What I got was a slap of meat with a slap of unmelted cheese on top, some pieces of pickle underneath a stale piece of lettuce and some more shreds of lettuce, in a salad container. They put the container in a paper bag and threw it on the counter. The contents were scattered everywhere inside the container so the server was nice enough to give me a fork and a knife. It was a pretty hilarious experience!

This is the rudest ovation I have been too. When I pointed out the mistake in my order I got attitude for pointing out the mistake.

Rude and sarcastic staff. Also out of EVERYTHING. out of all chicken items, fish, tomatoes and ice cream! What kind of McDonald’s is this!!! Disappointment.

I am giving this place a 5 star review for the time and place.
We were between flights. We walked ALL THE WAY AROUND Sky Harbor to come to McDonalds. The line was a little long, but the McDonalds is really really small. In fact, we actually sat in the sandwich shop tables next door.
The staff did seem harried, and made apologies for the wait. I did not feel it was excessive, so whatever.
Had the smokehouse bacon burger and it was just fantastic… yes you heard it… fantastic. Best burger I had eaten from anywhere in quite awhile. The flavor and texture of the cold parts (lettuce tomato) were really good. Fries were perfect. That meal totally hit the spot and if it was nowhere a fast food place could not care because audience is relatively captive. Both me and my wife felt the burgers were exceptional.
Yes, I give the meal and staff that day a 5 star, I did tell the manager on duty the same. The date was 5÷3÷15 at about 5 or 6? in the evening.

The only thing saving this from one star is the sandwich I got. It was their typical crunchy chicken sandwich, but it was actually pretty good– decent bun, good chicken, good veggies.
However… the rest of the experience was awful. It was not fast food– they could not keep up with a small crowd. There were three people in line ahead of me, and a half dozen waiting for their orders. There is no seating since it’s at the airport, and no really good place to stand– and since so many people were standing around, people approaching weren’t sure where the line was.
Seriously, how does a McDonald’s not know how to keep up, and how do they run out of so much on a Monday? They kept running out of fries, and ours were barely cooked. They were completely out of other items on their limited menu. The girl who took my order was not friendly, and didn’t know the menu, and screwed up my order. I ordered a large fry with spicy mustard sauce for Sweetie, and a chicken sandwich combo for myself. We did not get the large fry, but since they were out and I didn’t want to wait longer I just gave Sweetie mine. They are lucky she was not there with me, is all I have to say. Every customer was grumbling; she would have told McDonald’s exactly what they were doing wrong, and hurt some employees’ feelings. To be fair, it may have been more a management/​efficiency issue, but no one seemed to know what they were doing.

One of the benefits of posting on Unilocal is that we get to relieve a bit of frustration when confronted with poor service at an establishment on the oft chance that management or owner may be reviewing these.
This morning I visited this MCD for a large iced mocha at 6:00 am. This is located in the Phoenix Airport so the patrons frequenting these places in the airport are time conscious as I was this morning. The place was not busy with maybe 5 customers being served while I stood there for 23 minutes. Finally I asked where order #118 was and the girl acted like I was not there. Did I become invisible? No eye contact and no response. She continued to serve up the orders and after a few more minutes I asked again «excuse me … can you find out where order # 118 is?» And I showed her my receipt with #118 in large print. She said «oh» and took my receipt to read it. I said it’s an iced mocha. She asks «what size?». My initial thought was you’re reading the receipt but I replied «large», non-​fat”. No apology and no confirmation but at least she’s preparing the order. Then, when it is done — mind you it is now almost 30 minutes for the order — she just hands it to me. No apology. No reason for the delay.
If I did not need to catch the flight I might have actually said something to the management instaed of writing this. So now I get to vent because of Unilocal with the hope that it makes me feel better. And it does to a degree.
Then I think — the Stabuck was just two gates away. Maybe it’s me who needs to use better judgment — why did I pick MCD over Starbuck for iced mocha? Would I go to Starbucks for hamburgers?

Gross! I came here for breakfast and the food was dry and rubbery. I also tried to order coffee, all they had to drink was tea?

Glad the prices were not the airport gouging norm.
Food was expected and came out pretty quick. They get slammed in spurts when planes come in and take off.
The bad
We went there 2 different times 9 days apart.
1^st time we ordered a 10 piece chicken nugget. They gave us two boxes of 4 pieces.
The manager apologized and said the guy missed counted. She gave me a 6 piece but it only had 5.
Next time
I ordered a couple breakfast burritos and hash browns. The clerk asked if I wanted hot or mild salsa, hot please. My wife got a egg mcmuffin and I also got a sausage muffin.
They forgot my wifes egg mcmuffin. So I go back.
OH there are no hash browns. So I go back
Great no salsa. They asked me and IT WAS ON THE RECEIPT. So I go back

McDonald’s makes cheeseburgers.

Great to finally have a McDonald’s here at the airport. «Street prices» posted and food is good along with all the drink options. Service is quick and coffee is hot!