McDonald’s

They mess up orders frequently and food has clearly been sitting around for a while. Chicken nuggets and fries always feel stale and are room temperature inside. I will be driving past this McDonald’s from now on to go to other locations.

Its the worst, drive through wait is always unusually long, this morning I ordered 2 buttermilk crispy chicken sandwiches received one buttermilk crispy filet and one Mcchicken patty. Did they really think I wasnt going to notice? The place is just dishonest. I called and the girl argued with with me, she put a man on the phone and he said yeah just bring it back. So yeah I’m going to have to make a trip after work with an 8 hour old sandwich to get what I ordered.

Usually don’t want to admit to stopping at a McDonald’s, especially since one of my profile photos celebrates a McDonald’s being torn down, but here I was, stranded while my car was being repaired nearby. I was treated nicely and was allowed to use their free wifi for a couple of hours.
The positives: Very nicely updated interior, with a couple of large communal seating options for groups. Television. Free wifi.
The negatives: No directly accessible drink refills!!! (You must wait for refills at the counter). The kids play place is very modest and useful for only very young children. No video games. The AC system left the restaurant freezing and drafty on this day.
I think this would have been a three star review if you didn’t have to beg for drink refills like it was the 1980’s. Perhaps even a four star review if they had a more elaborate play place. But alas, no such luck.

This McDonald’s needs a deep cleaning and the staff needs to be retrained on efficient, friendly customer service. My son had a special request for his burger (no pickles, but he wanted ketchup and mustard) that we had to keep repeating and we still ended up with Pickles. The fries were warm, not hot. It drives me crazy when they keep the soda fountain behind the counter so you can’t get your own refill like this location does. I am sure it is a cost savings to do this but I know I am not alone in finding this annoying. Before today I hadn’t been to a McDonald’s in a very long time and after the experience I am sure it will be a very long time before I go again.

Reminded tonight as to why McDonald’s is terrible? Orders NEVER are right, food is room temperature, workers are standing mindlessly, and seem to have the incorrect working agenda. They’re pretty lucky I blame myself for making such a poor mistake in eating here.

Slow service. Did not enjoy

This McDonald’s is a hit and miss. Sometimes you have the employees who actually have customer service common sense and some who obviously don’t. On May 24 my two teenage kids went in at about 830am and asked for a cup of water and were told that unless they purchased something, they couldn’t give them water. Pretty inconsiderate, considering it was 90+ degrees out already. Had they had $, they would likely have purchased a cup of soda instead. Funny thing is that depending on the employee, depends if the customer gets a free cup of water. Thanks older, hispanic, heftier, manager (they didn’t catch her name and this is the description they gave me. She had a different colored shirt than the other employees which is why they believe she was the manager).