My Dr Now

This place is an affront to medical care! I think the staff here need to realize that the walls in the office are not sound proof — I overheard staff openly mocking patients — including myself. My own appointment was conducted without the doctor even once making eye contact. When lab tests were ordered, the MA wanted me to sign a form stating that if my insurance didn’t cover the test, I would cover the costs. No problem, I understand that, but a basic lab panel for $ 950.00??? You have got to be kidding me. I walked out — and I will not return.

30 days since my last review. Zero Stars again. It has gone downhill for sure. It used to be the best place to go. Apparently when you give this Doctors office a bad review, They discharge you with out warning.
I go in tonight to get my refill and they say I’m discharged after 4 years and they give me no reason as to why. This is the second time they left me without my medication. They had 30 (Thirty) days from my last appt., The night I left the bad review, to send me a letter or even give me a phone call to let me know that I was discharged from their office. They knew I would be back. I go once a month like clockwork.
I may sound bitter in this review, but this facility is not just an urgent care for me and my family, it’s been our primary care family doctor for 4 years. Who’s doctor discharges patients without a warning, a reason, a letter or even a phone call knowing they can’t go anywhere else?
Obviously they can’t handle critism very well. I wouldn’t recommend this place at all right now, the new employees are so rude and unprofessional. The turn over rate of garbage employees is really high lately. Beware.

I was really hopeful about seeing a doctor in the area of Laveen where I live. However, after my experiences with My Dr. Now, I will gladly go back to my doctors office in Chandler. The actual nurse practitioner who treated me was knowledgable and efficient but everything else was terrible. I was told that my MRI results from Friday would be sent within 3 business days so when I called in for my results on Wednesday I was told they had not arrived. I called back on Friday (a week later) and was told they had not arrived. I called the place where I had the MRI’s done and was told that they were faxed over last Friday. I called My Dr. Now back and expressed to them my displeasure in getting the run around while being in pain with a torn ligament. Then they said that my results were being uploaded and that the nurse would like to speak with me in person. I immediately went in to their office the same day. There was only one person in the lobby but I had to wait 30 minutes while they verified my insurance again. Ugh! I told them they had already verified it two weeks ago. The receptionist said «yes but it could have ended yesterday.» Wow! Never going back. Terrible system all around!!! They should just stick with being an urgent care office.

I can’t speak for the rest of the doctors but Dr Nicolas Snyder has been one of the most attentive doctors I have ever had. I have seen him many times and he is now my regular primary care doctor. His excellent bedside manner and care for his patients is utterly apparent and gives me peace of mind that he is listening and cares about helping me be the healthiest I can be. Easy to talk to and definitely My Dr Nows best doctor now that Dr Zamani no longer sees patients.

They don’t even deserve 1 star. This place is a scam. I come here to get a refill on my prescription and they demand that I have an exam– even though I have been coming here for 5 months. They do this so that they can charge my insurance. I have been waiting for now over an hour an a half to see someone and they are showing trashy day time tv. I hate coming here and I’m not coming back.

My visit to My Dr Now, was overall very good, i did not have to wait to long. Delana was friendly, she listened to what I had to say and she did rush me through. All the employees were very friendly nice atmosphere here.

MDmanyhoursfromnow is what they should call it. Terrible place. Better off going to the ER. Waited 2 hours today with my son before finally being called back. Then they weighed him and immediately sent us back to the waiting room. After another 30 minutes I finally had to leave. All this for the low price of 30 dollars. But that’s a bargain compared to the last time I was there when I paid 40 for them to tell me to take my kid to a real doctor.

From my experience here I have never had a bad experience this is the second time I have used this place, in fact my husband has used them also and never had a problem. The place is clean no funny smells and the staff always pleasant.
I’ve seen some of the negative reviews and they do not make sense. So I hope when people read this review as well as others look at what the negative reviewers expectations were. Also read other reviews they have written many people on Unilocal will only write a negative review.
I highly recommend this place for your care!

Only the most basic care. I need blood drawn every 6 months for thyroid they got that. After that if you get really really really sick & you have to go in on the walk in dr. Pray it’s not the female from the baseline office cause she is a joke. Set for 6 hours from early morning so sick was litterly passing out in the chair. finally get in and she says well you have the flu go home & go to bed I can’t help you.
Now I wouldn’t be surprised if she wasn’t the doctor of one of the kids in Az this year who died from the flu because the doctors sent them home. They took blood for my thyroid test cause I was there & I was so dehydrated it was hard to get blood.
After getting back home and passing out for about 8 hours my sister in law gave me some of her strong antibiotics and amazing I felt much better in about 6 hours.
Don’t go if you really need help. & refuse her if you do go there. she don’t do post meno Estrogen HRT testing, she refuses to do any weight loss help. She is basically useless. I guess if you stub your toe.
I know they say antibiotics don’t help with the virus but they do fight off all the secondary infections that come with the virus like lungs & sinus so your body can naturally fight the vurus faster and be stronger to do so.

There needs to be an option for no or negative stars. I only created an account on Unilocal so I can warn the public about this place. It’s a joke. There could be 20 people in the waiting room and you’ll wait at least 2 hours to be seen. There could be no one else in the waiting room but you and you’ll wait at least 2 hours to be seen. It’s an urgent care. Operative word being urgent. There isn’t one thing about this place that is urgent. Not your wait times. Not your medical condition. Not the attitude or actions of the staff here.
The doctors here are jerks, for lack of a better word. ***There is a nurse practitioner here who is absolutely amazing. Her name is Delana. Most nurse practitioners come straight from the heavens based on my personal experiences.*** These doctors though, omg. Bedside manner isn’t even a concept to them. They could care less what is actually wrong with you. They really only need to know what prescription meds you want. You could have a sprained ankle and they’ll screen you for strep. Weird, right? If the strep comes back negative they’ll prescribe you antibiotics and/​or pain meds. It doesn’t matter what ails you this is their routine approach.
The worst thing about this place is that I was left feeling duped, angry, and helpless. I met the doctor who owns the business and he seemed legit. Like he practices medicine to help people and he started MyDrNow because he had a great concept of a practice to execute his desire. But after repeated visits (because they were the only ones open and they were close) and having the same experience over and over again it’s impossible for me to believe that he really gives a damn about helping anyone. To continue to run your practice this way and pretend to be completely oblivious to the issues it has makes you worthy of losing everything you invested into this disgrace of a medical practice.
Check on the medical sanctions against some of these physicians employed here. Take heed to the bad reviews you find about this place. Know that the bad reviews have more truth to them than the good ones left by the paid trolls do. If you have to subject yourself to the foolery that is this «urgent care» it’s most likely because you’re in severe pain or discomfort and desperate. Take note of the crappy experience and spread the word. Don’t enable these bad business practices by letting them bill your insurance and taking your copay.

Awful wait times! I went in with an appointment and waited 2 hours to get my annual wellness done. I was called back to discuss the blood work then waited 3 hours.
Unhelpful and rude staff and the results I got back were laughable there wasn’t a need to go in at all. Waste of time and money.

I have been here several times only to wait for 2 hours plus to get in to be seen. This even with an appointment. Now I am trying to get a refill for my medicine only to find out my pharmacy can’t get approval. I called to get my prescriptions refilled and the only way to do it is to go in to visit the doctor or to pay $ 20.00 online for a prescription refill. That is so aggravating when these are medications I have taken for years. Now I have to jump through hoops to get them. It’s time to find a new doctor.

NOT AN URGENT CARE. Appointments mean nothing in this place. You will be seen an hour to maybe 2 later than your appointment with an empty waiting room. If you don’t feel well, they won’t rush to see you, they’ll send you to the ER. even to when they’re open and you have an appointment.
The doctors don’t really check you, they just prescribe away. I’ve come here with a stomach pain and they didn’t even check me… saw the doctor maybe 2 seconds to tell her I was in pain. She prescribed pain killers… later that night had to go to the ER.. Pain continued… This has not happened once or twice it’s been several times… These people are all about drugging you. And that’s it.
Word of advice, find real doctors and not these charlatans that are in cahoots with the pharmaceutical companies.
We’re all science experiments here.

Woooooooooow…
Oh how they have fallen.
After writing a 5 star review, it is almost unfathomable to believe a place can go from a 5 star to a 1 star in 5 months, but somehow they’ve achieved it. This doctors office MUST be attempting to steer people away by their blatant disregard for timeliness.
How bad are they you ask?
4 HOURS LATE FOR MY APPOINTMENT, LATE!!!
Yes, you read right. I had a 2pm appointment on a Monday 2 weeks ago, and did not see the doctor until 6 PM!!!
As someone who becomes furious at being made to wait even a half hour after an appointment, you can imagine my anger, but somehow I still maintained my decorum.
I had pinched a nerve in my back AND sprained my ankle and wanted X-​rays, MRI’s, and meds for both to make sure I had not done MAJOR damage. I made an appointment the previous week to avoid this.
If I had been working that day, you had BETTER believe I would have sent the office a bill for what I charge hourly. Because they can sure as hell can’t think that they can make ANYONE with an appointment late.
What if I was paid hourly to feed a family of 10, and worked 3 jobs??? This place COULD NOT CARE LESS.
When I finally saw Dr. Trinidad, he was haggard, curt and disinterested. He wanted to X-​ray me but didn’t want to spend time ordering an MRI, which is what I ultimately needed. He X-​rayed me, threw drugs and me, and without a goodbye, had a «nurse”(?) walk me out.
It’s hard to believe that this is the same place I had such pristine service from back in March, but they have declined, IMMENSELY.
I will NEVER be returning, and have already found a new family practice outside of the Laveen «black hole» of Doctors.
P. S. This place had 3 stars with my previous 5 star review, and I wonder what it will drop down to now???

Full disclosure, we’ve been here about 5 times in the last few months for our son. Most of the time you are seen quickly, but one time I was there for over 3 hours and spent maybe 2 min with the dr. We had/​have high hopes for this place as it is very nice and clean and close to home.
Dr Trinidad has always been great, very good bedside manner, listens to concerns, is informative, etc.
Today’s experience has essentially ruined this facility for our family though. We saw Dr. Thompson. This isn’t our first experience with her. The first time we just figured she was having a rough day and tried to forget about the experience. Today we did get in quickly, but that didn’t matter much. She seems to have a hard time listening, even when she asks you questions. This is referenced in the review for this location that is «not recommended.» She really needs to work on her bedside manner or lack thereof. When you are dealing with children at least please try to be nice. Remember, we are paying for your service and advice, please try to act like you care. Also, after she walked out, we didn’t see her again which was very strange. Only thing we got after that was the nurse telling us our prescription has been sent to our pharmacy. Didn’t tell us what it was. Didn’t tell us what pharmacy. Essentially just left us trying to figure it out on our own.
In summary, if you can get Dr. Trinidad, your’re golden. Otherwise, good luck.

Its convenient since its near my house but to wait an hour to for the the doctor to arrive is the worst thing ever.
Iam reconsidering coming back in here. Not only i waited for 1 hour-​_​-​, i also arrived 30 minutes before my time. oh btw iam still waiting.
I will update what will happen in this horrible experience.

I absolutely love this office and am so glad it’s super close to my house. I have seen Dr. Trinidad twice now and he is very personable and has a great bed side manner. He’s genuinely caring and very easy to talk to. Lisette is a great tech/​nurse. She is very easy going and if you have had a hard time with people poking you several times, trying to find a good vein, you don’t have to worry about this with her. She’s excellent, takes her time, and puts you at ease.

Worst place ever. Sat in the office for 2 hours for my annual physical and the doctor had me reschedule it.

Came in with no appointment on a Monday afternoon. I was seen in about 10 minutes with no problems. The staff was very friendly and the wait was very short once I was in the room. Very clean and I will definitely skip the urgent care and go here. Very convenient hours and I was happy to see they are open on weekends as well.