Pearle Vision

Dr. Paul is great to work with… professional, efficient, and personable. However, the staff’s efficiency, not so much. I was called and asked if I wanted to book my annual appointment so I requested December 4 and immediately noted it in my calendar. When I arrived they said I did not have an appointment today and that I had missed my appointment from November 30. I never scheduled for November 30. They didn’t apologize or try to fit me in. This is not the first time this has happened. I really like Dr. Paul but it appears I need to look for another location that knows what good customer service is.

Well it is that time of year again where you have your nice newly renewed insurance… so you decide to go and get your new glasses. Well I decided to choose this location because like all Pearle Visions you can order your Frames instead of accepting the one’s on the showroom floor. I don’t know about all of you but I surely don’t want a frame that dozens of other people have put on there faces… LOL!!!
The doctor at this office is awesome and well educated… the staff… well that is a different story. Some of them seem to know exactly what you want and need… while others just seem like they started working there yesterday. I am not a huge fan of these kinds of places to begin with… but thank goodness my wife has the patience. Now don’t get me wrong they are nice people and for the most part the establishment is attractive… however… some of the staff just need to step up and refresh their customer service skills. Eat, Drink, and be Merry my Friends!!!