Pump It Up, Pump Service

My water HOLDING TANK for my WELL was overflowing. I thought I had a bad FLOAT. They replaced it UNDER WARRENTY. It still was overflowing. They replaced a CONTACT in PUMP SAVER box. It still overflowed. After 2 hrs they determined it was bad wire from holding tank TO pump saver box. They only charged me a TRIP CHARGE $ 140 for the whole appt, since they don’t pull 150 feet of wire. I need an electrician. They let me keep the new parts!!! They were SO nice too! I will use them again.

We have used Pump It Up Service twice now on our well pumps. Service has always been fair but this last time we had them out and I wanted to get comparable prices and after they gave us a bid I called around and got a better price and with someone that can start same day (since we were out of water). I figured they would charge a service charge for their time so I tried to call and get that fee but they never got back to me and it should be a simple flat fee but the lady on the phone could never tell me what it was. I did not realize it would be $ 140 but since they could not tell me that price when I had them on the phone and once they knew I was going with someone else they really stuck it to me. I run a business and I do not charge for estimates but I understand that some companies do… I just prefer to know that up front. Am I asking to much??? The owner also spoke negatively about the competitor I switched to, which I find highly unprofessional.