Regency Cleaners

Same Regency Cleaners staff and locations, just new business name, ownership with more focus placed on a more environment friendly product and more current style. No price changes. Great chance to catch up with manager to get an idea whats going on, how the change affects us as customers, and get the low down on the product used.
Hoping to see an improvement from previous ownership. I know the staff makes great efforts to provide customer care and service. In the past I watched some good employees walk away and I am certain it was because of upper management aka previous owners.

Ohh if I could only give them 0 stars.
I brought one of my suits in to be dry cleaned. I just usually have them pressed to take the wrinkles out but it was time to get them dry cleaned. When it picked it up the next day, my suit pants had a huge tear in the leg. The lady claimed that it was like that when they were turned in. I asked her «why would I bring in a torn up suit to be dry cleaned» and «why wouldn’t you call when you found the tear?»
The lady could not give a straight answer and her body language, tone, and answers given indicate that she wasn’t telling the truth. I asked to speak to her manager but no one else was there.

So far I’m not happy. I dropped off a coat to be cleaned and have a button sewed on. It was supposed to be ready Friday evening. But when I came to pick it up, my coat was the only item not ready. No apologies, not even a courtesy call to let me know? Disappointing.

Great service, easy and convenient location. Clothes returned just right!

Regency has been in Ahwatukee for as long as I can remember, and I’ve been here a long time! The staff is super friendly; they recognize me as soon as I walk in the door and even know who my parents are (who have been going there forever) and tell me that they stopped in earlier in the week. They do alterations too!
The prices are a little high, this isn’t your $ 2/​item dry cleaner. I’ve used those places before and I believe you get what you pay for. For example, they look for spots/​stains before they clean my clothes, I don’t have to call special attention to them. Regency catches the stains that I miss! The $ 2 place never did that!
Also, they use earth friendly cleaning products/​process. To me that makes my money worth it and it also makes me think twice before getting something dry cleaned. «Can I get one more wear out of those dress pants? Its not like I went hiking in them. .. yeah, I can wait.»
As we’ve all heard before, we vote with our dollars, and I vote for the local, friendly dry cleaner that cares about the planet!