Rosati’s Pizza

TAKE THIS WARNING FROM Unilocal ELITE!
If you like horrible customer service, over cooked for pizza and menu items that are never available that you will love this location.
Inattentive, lazy staff that treat their customers like an annoyance.
I’ve had multiple orders at other Rosatti’s and they were delicious but this one seems to screw it up every time.
Too many negative aspects of this business to list… Avoid at all cost.
Read the other customers reviews and don’t say we didn’t warn you

So… I’m starting this review BEFORE my food is delivered in hopes I can write a higher review AFTER my food gets here. So far my $ 11.99 small
Pizza went up to $ 20 and some change because I added garlic and tomatoes, a drink and a $ 3 delivery charge. Then I was told that it would be 1 HOUR to get my food after I had already given her my payment details… lets see how this goes.

We had read the reviews and checked with a few others that have posted here and decided to give it a go.
Our philosophy is you need to try a place at least twice to make an honest decision.
We ordered online for delivery both times, last night (friday) was our second time ordering.
The online menu and ordering process is very user friendly and if you want the tip can be added at that time. We got the «Monster» specialty Pizza and a antipasto salad (which is easily shared by two people when you have pizza also) which is full of great ingredients.
We both can honestly say that this pizza is the best we have had in quite awhile. We ordered thin crust which was done correctly nice and crisp, the toppings were ample! No skimping there. I chose to add jalapeños and roma tomatoes to the dish.
Yes, it was cut in square shape pieces but in the long run it kept us from OD-​ing and going into a pizza coma.
Leftovers to snack on all weekend long.
Both delivery drivers were extremely pleasant and the order was delivered in the time frame posted when I ordered online.
So yes we do recommend Rosati’s at least from our 2 experiences so far.

I should have taken the reviews seriously!
My husband placed an order for delivery and were told it would be 20 min to an hour… well an hour and a half later the pizza guys shows up at our hotel room door with lukewarm pizza that was probably sitting under a heat lamp for a long time, no dressing for the salad, no plates, no napkins, no parmesan or chili flakes, all of which we made sure to ask for. The pizza sucked! It was cut into square shapes… why Rosatti’s??? Why??? It was dry, the crust was hard as a rock, the cheese was dry and chewy… just plain sucked! After spending the day hiking, all we wanted to do was relax and enjoy a piping hot delicious pizza… but noooo Rosattis’s insisted on giving us sh*tty service, sh*tty food, and a sh*tty ttitude when we called to complain!!!
I highly do NOT recommend this place!!!

Terrible customer service both management (myra) and staff. Ordered a pizza online qaswe were headed into phoenix and were 30 min away. Arrived to rosatis and were told our order just came through via fax and it would be another 30 minute wait. They were rude and unapologetic. Waited almost an hour after ordering inline. i complained to the manager and again she was rude and just said it wasnt us.

Ordered at 6p for delivery to my hotel. Estimated 50 minutes to deliver and the driver was there in just about that time, problem is he had the wrong pizza.
He was very apologetic and took it back and said he would be back as quick as he could. It took him roughly an hour and ten minutes to return. Not exactly how I would handle a mistake that is 100% their fault.
Mind you ½ my food was left behind so dinner was split.
Now on to the pizza, it was ok, I guess. The thin crust was good, sauce was heavy and inconsistent, cheese was good. I did not like the spices on top after cooking. Just my personal preference.
Price was high. $ 29 (including tip) for 14″ cheese pizza, French fries (they were ok for delivery), and a 2L Coke.
Driver was nice enough to offer a 20% discount on my next order that I will likely by take advantage of.

Wasn’t the best pizza I’ve ever had but it was very tasty and extremely filling. I couldn’t finish it for sure. Got the double crust and the toppings were plentiful.

I think the deep dish cheese pizza was very good. I think I might lean towards delivery from this location. There are coupons online on their website.

Pizza was ok, salad was pretty good but didn’t have much lettuce. Pizza was cut abnormally, not often I’ve seen a pizza that is round cut into square-​ish pieces. We made a special request for the delivery guy to wish our 3yo a happy birthday but he didn’t. :(Not sure if we will order again. Mostly because pizza is ok and they don’t honor the special requests, what’s the point?!
Overall, I would rate above average pizza place.

Amazing pizza. Long time to have your order ready. I will always come back but my order had never been ready for pickup. Carry out or delivery only

Worst pizza ever. $ 17.00 The pizza was uneatable. It took them 40 mins to make and it was not worth the wait.

Pizza is decent. I’m from Chicago and lived in New York so I’m pretty picky. The sauce is not as spiced as Chicago joints but passable. Unfortunately it’s the only pizza we can stand to eat near us because they are rarely on time and it’s sure to be lukewarm. If they could get their system together (maybe they need Chef Ramsey to teach them the system of timing) it could do really well.

This place is getting only one star because of the service. It doesn’t matter what kinda product you sell if your service is this bad. My check-​in says it all. Been waiting over an hour for pizza they said would be done in 25 – 30 mins. We have guest waiting at home and no apologies, no discount. Just a girl laughing at the fact it was going to take longer. What a joke. I would love to have a public apology and some kinda compensation.

Went back in tonight. Food was kind of meh but the part that annoys me is that we were told «15−20» minutes and it was almost an hour to the minute. While sitting in the place listening, they kept telling people «20 minutes» and not meeting that timeline at all. Also, I prepaid for my food online and the girls working the counter seemed to have no idea how that worked. I had to show them the sheet of paper they set on the counter showing my order and the fact that it was paid.
I’m fine with an hour wait for food on a Friday night, but tell people it’s going to be an hour wait. If you’re going there on a meal break from work, you generally don’t want to spend an hour waiting around their tiny lobby hoping your food is going to come out in time. I doubt I’ll bother going back, it’s not worth the aggravation and there are other Rosati’s that hopefully have their act together.

Yet again another 3+hours til I get my pizza. This is ridiculous it’s like they don’t even care. Oh to make it even better the pizza man delivered my already paid for original pizza to another house. Wtf!!! Not to mention my info was on the receipt he delivered. Bravo Rosatis A+ job you got going on there. Just got food. Yeah the mozzarella sticks and mushrooms were microwave and thrown in a box. Never will I order from here again this is BULLSH*T!!!

So disappointed in this place! First off, My husband and I decided to give this place a shot since he’s had such great experience with the Rosati’s in West Phoenix. We were so unsatisfied with the food and service to say the least.
We ordered our food at 6pm and food was not ready until 730pm! We ordered the Chicago style pizza that tasted like card board box it came in. We also ordered fried mushrooms-​we paid $ 6 and only 5 came in the box.
I’m not one to write bad reviews, but this place was very disappointing. I feel robbed to be honest. I’m giving this place 1 star since there is no option to leave 0 stars!

One of the best pizza i had on the west coast
They have a great deal buy 18inch pizza and a 12 inch free and then collect 12 coupons for 50% off any pizza

People love this place. I am just not a fan of their pizza. Then again, I am an ex-​New Yorker!

Stay clear of this place — mixed up orders — unprofessional — bad customer service. Don’t bother calling in an order because when you arrive it will not be ready. Even when the staff admits the error nothing is done to better the situation — discount or attempt to get you to return as a customer.
Stay clear — you have been warned

First note this is a take out or delivery pizza place only, NOT dine in. I was staying at a local resort and ordered from here. The pizza was a true thin crust and ours was simply delicious. The guy behind the counter said he likes to dip the pizza in the marinara sauce as I ordered the white pizza. He tossed the sauce in for free and gave me a $ 5 off coupon. This is a clean, quick, and friendly place. Will update if we order again while on our vacation.