Safeway

Horrible customer service. Attempted to scan food item at self check out, but no price tag on item. I was told by ghetto cashier when seeking help, «nah man, you need to go to deli to get that put on». I suggested it was their job or perhaps a store employee (i also forgot my label maker). Asst manager agreed with ghetto cashier and indicated I am supposed to go get a price tag put on it. Chatted with main manager who said, «sorry about that». While talking to him, asst manager comes back and says, «I was gonna give it to you for free» while rolling his eyes. Definitely proof beatings as a child need to be reinforced… I would have asked them if they were raised in barns, but not too many barns in AZ… raised by snakes… anyway, this is the result of hiring turkeys and trying to teach them to climb trees when you can hire squirrels. It’s just about 2016 Safeway, you might want to catch up to the 21^st century.

Going downhill steadily.
They have the luxury of having a fine location from which to make a lot of dough, but they are squandering it with bad customer service, rotting produce, being poorly stocked, letting everything get dirty and grimy and the unholy STENCH when you walk in the door and follows you throughout the store. They are surrounded by good neighborhoods and middle-​ground neighborhoods and are on a nice set of cross streets right in the middle of town, but they are letting it all go to waste.
THE STENCH: It smells like a mixture of sour milk, rotting vegetables and a little fishy. The ceiling tiles are sagging and most of the air vents in the ceiling looked clogged with some black crud. After about 8 months of noticing this, I finally tried to use «Contact Us» through their main website, but, alas, it had a «glitch» and was claiming my email address was not entered in the proper format…
So I called Corporate Hdqtrs and spoke to a sympathetic-​sounding person. They acknowledged the «Contact Us» glitch happens sometimes… Less than an hour later, the store manager, «Larry» called to see what my issue was with the STENCH, the general grimy-​ness in the store including visible gunk in the refrigerated cases, and rotten produce sitting out for sale. I would have preferred that Hdqtrs took ACTION, rather than have the manager call me to deny and act clueless and innocent. I asked him if he was able to smell the stink each morning upon arrival to work and he said no. I told him I talked to some employees and other customers and THEY noticed it… Instead of finally acting like he believed me, he angrily wanted their names — no way! Larry didn’t have any response other than, «Whaaaat, I don’t smell nuthin!» Larry plays dumb great!
Regarding cleanliness, he said someone cleans a different area once a week. I said they need to close the store for a month, take everything out, clean the air filters and duct work, fix the ceiling tiles, clean the refrigerator cases, ice case, freezer cases, produce tables and dairy cases then put everything back (except the rotting produce). I told him it was obvious that there has been LONGTERM neglect at the store. Rather than vow to do better, he denied everything, so I suggested I could go there any day with my iPhone and do videos of customer responses to the stench they encounter when entering the store — SILENCE… I think Larry simply lacks vision of what a store SHOULD operate like and smell like and look like — or he knows all about the fact the store is going downhill and that it’s happening on his watch but he doesn’t care. Rather than fix problems, he wants to punish employees who agree it’s turning into a third world grocer. I mentioned I have been to other Safeways across the country and by contrast they smell fresh and everything is clean and sparkling — SILENCE. I’m going to try that video thing… I’m not even a store manager nor have I ever worked in retail, but I swear I could turn that store into a goldmine in a month if I had the authority Larry is not making good use of. What is corporate thinking? Can’t they find a better manager in this economy?! Is Safeway going bankrupt or something and their weaker stores are just slowly failing?

I just wanted to let people know that Della in the Deli section was awesome today! She noticed our large pre-​order wasn’t quite right and fixed it for us. When I thanked her, she said she was happy to do it and wanted us to keep coming back. That kind of service doesn’t exist much these days. Thank you!

Absolute worst customer service and the prices are outrageous. I recently spent $ 170 dollars on 12 items and had them delivered. They messed up my order, as usual, and the had the audacity to blame me for their poor service. My ten dollar delivery fee was supposed to be waved and it wasn’t. When asked to have it waved I told that they wouldn’t because I didn’t put a code in. First off I ordered the five items to keep it free and further spent over 150 dollars which also makes your charge free. This place is terrible. I will never spend my money at another Safeway. Ever.

**This is for the sushi shop inside Safeway** …
So I love sushi, and while I’m not picky picky I am pretty particular, so rarely do I ever purchase ‘grocery store’ sushi. So many things can go wrong with said sushi; however, I have to say I was pleasantly surprised with the Sushi shop in Safeway on Osborn! One day I pushed myself to buy a simple spicy California roll ((how can you go wrong with that right?)) just because I was really craving and didn’t have time to go anywhere else. Imagine my surprise when I tried it and it tasted so much better than the last legit sushi place I had been too. Needless to say I held off on reviewing, I wanted to try it a few more times to make sure it wasn’t just a ‘good day’. Which I did – trying something new each time and being pleased with it, which led me to now.
So today after work I went to grab a few things and decided to try the shop again. This time I got another spicy roll but nothing as simple as a CA. You guys! It was delicious!
While having to wait in line to check out ((daily rush hour)) is a pain at times… if you’re lucky or use the self check out, a quick run the store for a few things can end up being a delicious and quick sushi meal too.

I have to say what’s dragging Safeway down is your deli. service is so important. I absolutely love that they’ve added sushi those guys are awesome it’s like the other people are now in their way and the deli staff should take a hint from the sushi chefs. they are attentive always say hi always have a smile on her face and make delicious sushi rolls. And although they know me they always offer me a free sample whether I buy a roll at that time or not. But the sandwich makers for the love of God if you don’t want to make sandwiches get another job. there are lots of people who will stand back there and make a sandwich and do it with a smile on their face I know we all have bad days and we all have our moments but seriously this never ends. There must be a huge power struggle back there because the attitude that the employees have with each other is absolutely horrifying to watch and the fact that it is displayed blatantly out there in front of all the customers says nothing good for management.

This Safeway has been here forever. Great floral and produce departments and the Lucerne brand cheeses are bomb from California… due to high prices I like to do most of my shopping at Fry’s or Food City but I love my Safeway for convenience and chit chatting with my neighbors.

Great customer service in a diversified area.

Kee Kee B. Is always so friendly and helpful, I always do self checkout and she is always making sure I get the best deals and never has any problems helping me. Thanks Kee Kee!

Absolutely sad and angry that you sell this as a ham and turkey sandwich. 1 paper thin slice of each? You get more at any fast food dollar item. This was all bread. Very Very angry and we feel taken advantage of. Tried to add a photo but no luck. You can see the dismial image on my facebook page. This is not the first time they did this.

The Pharmacy crew that is usually there, a stocky man with very close shaven hair, and a slender woman with long brown hair with bangs are absolutely horrible. I have to use this pharmacy because I have many prescriptions due on different days of the month and this pharmacy is the only convenient one that takes my insurance.
I don’t have a problem with how long it takes for them to fill my prescriptions, I have a problem with their attitude. They’re rarely friendly, most of the time short toned and distracted, even at times snappish if they can’t read the prescription etc.
I have never had a problem like this anywhere else, and I don’t like writing bad reviews, but the behavior of these two is really bad, has been ongoing and I’ve talked with others who have had the same problems with them.
Like I said, I really need to go to this pharmacy, it would be difficult to change. I have multiple health issues. It’s difficult for me to stay positive, but I do it. I don’t understand how people in the health industry who must understand how sick some of the people they are paid to help are, because we don’t all look as ill as we are, can’t at least but a smile on their face and be positive when they are giving us our prescriptions. The other customers I’ve spoken to about these two pharmacy assistants don’t have serious health concerns like I do, they still don’t like being treated in such a rude manner. Please do something about this Safeway.
The lead Pharmacist who works with these two is great. He used to work at the Safeway on Thunderbird and 7^th Street, I was really happy to see that he was working here, unfortunately most of my interactions aren’t with him. He always has a smile on his face, and when I do interact with him he has an awesome attitude.

I love this store 85% of the time. Great prices, awesome hours, extremely safe, and nice employees. However, I moved here from Oregon and one time the so called «manager» was working the check out line. My Oregon ID doesn’t scan… I’m very obviously over 21. Anyway, she decided to hold up the only open lane for a good 15 minutes saying she was going to call the police for me trying to use a fake id. I showed her an old university of Oregon if, three credit cards, Costco card, my personal business card… this was ridiculous to buy a bottle of wine. After 15 mins the regular late night cashier came up and told the manager «she’s over 21-​I promise» and she let me leave. I almost never went back… BUT they have Starbucks, awesome sandwiches, quick pharmacy, and the brands I like.

There are never enough cashiers at the Osborn location. Please start staffing more or cross-​training better.

Holding our breath to see if the AB Acquisition deal takes yet another mid-​town foundation business and moves it out nearer the freeways & their junctions. 80% of our groceries and supplies purchased here. Clean, up-​to-​date, diverse.

I’m only giving 1 star cuz it’s required.
Dear store manager/​Larry: things have gone down hill in such a way I’m not gonna use that wording on Unilocal.Late night as a 2 person house hold, grabbing some things for dinner, I find out «management» had the hand baskets lock up cuz they keep getting stolen. …
YOUR SAFEWAY!!! I think you of all stores can handle some lose of baskets, to keep your customers/​regulars/​everyday shoppers happy.
The past 2 years this store is becoming the cheapest safeway I know. I will take my money across the street to «Bashes»
Not so much love
Ronald Rogers

The last four times I came in there were zero hand baskets. Well gosh darn it they moved them. How about a sign telling me where they are when I walk in. Perhaps, the sign above the hand baskets telling me they moved would be better suited in the spot where the baskets were previously. But, what the bajeezus do I know?! Today, I went to the new hand basket spot and they were all gone. Not a single darn tooting basket. I guess I will buy a basket and balance it on my head like an Indian woman. Maybe if I bring in the receipt for mt new basket Safeway will reimburse me! Maybe they will also give me an additional .25 off my purchase everytime I use my basket. Like those granola bags the hippies use. Walking home with my purchase tonite my plastic bag broke. If I had my basket this poopy thing would never happen.

Safeway to the rescue! Delivery All The way!
In a time of need, I turned to the interwebs. Ok, and Unilocal to guide me. I learned that Safeway delivers groceries here in Phoenix. Neat!
I zipped up and down the proverbial aisles to load my online shopping cart with goodies. As I’m a penny pinching goober, I shopped their sales first. (Of course, this approach had me picking up more items than I actually needed.)
Have no fear, my kitchen is *really* stocked now!
With heavy things. Like soup. And porter beer. (Well, actually, no. I drank the six pack already.)
I liked that they allowed you to jot notes down to your personal shopper for each item. Prior to check out you’re also given the choice of what to do if the store is out of an item. A) same type of item, different brand B) same item, different size C) no substitution. (I think I have that right.)
Additionally, coupons can be applied online. Neat!
The first delivery is free! Neat!
Setting a delivery window is painless. My driver was exactly on time during his scheduled window. He was incredibly polite, delightfully pleasant, charming and witty, despite having carried rocks up to my second floor apartment. Tipping is not accepted, however you can call in and provide feedback via the customer service line.
My only gripe with the process is there is no option to view items in a grid. Shopping could be streamlined if more items could be viewed on screen.
Thanks Safeway!

Well let’s see. What can I say about Safeway.
It’s a grocery store. You can buy food and other items here. The people who work in the meat department are very friendly. The pharmacy is pretty good.
That’s all I got.

I like coming to this Safeway because the prices are cheaper then other grocery stores in town. I think they are cheaper then Walmart. :) The staff is really friendly and are realy helpful too.
So, if you are ever in Mid-​Town and are looking for a grocery store to go to. You should head over to Safeway.

I am a fan of this Safeway. The reason? They have free wi-​fi and they carry practically everything that I need to start my healthy weight loss program. No… I’m not talking laxatives, diet pills and artificial sweeteners although they have those too.
I’m talking about healthy, clean eating filled with nutritious foods which consist of mostly fruits and vegetables, wheat & gluten free products and a few organic produce. The only thing I wish they’d carry are Kombucha and Bragg’s Organic Apple Cider Vinegar and Amino Acids. I love Bragg’s brand.
I am so glad they have wi-​fi here since I carry my I-​touch around. There’s a bunch of recipes online that I follow and it’s nice that I can easily access them inside the store.
They have a fabulous olive bar and a Signature Deli inside which I love.
If you don’t feel like driving at the store, they also deliver. Isn’t that convenient?