Starbucks

Branded location, cannot use points and you may not get points. Came here to use my free drink leaving my wallet at work. They will not accept any Starbucks Rewards. So, no coffee today.

I’ve had a few bad experiences at this location, but today I experienced the worst one yet and will never go back. My drink was wrong (written incorrectly on the cup), so when I asked for a new one the employee was unbelievably rude, and then made it wrong again! When I got the 3^rd drink, the bottom of the inside of the cup was covered in coffee grinds (On purpose? Accident?) She made me feel terrible so I just left with the drink full of coffee grinds. The cashier also overcharged me by $ 3, and when I asked her about it she was at least apologetic and gave me a free drink coupon. I understand that the employees are busy here, but they often make mistakes, many are extremely rude, and they are always out of popular items like cold brew coffee. Don’t go here, find a different Starbucks.

This review is for the wifi and for the general expectation that No matter where you go in this country, you can ALWAYS count on Starbucks for wifi when you need. NOT HERE! If you are looking for a lovely patio space to work on, they have a great space, but the wifi is unreliable, IF you can even get on to the connection!
I work a block away, for a non-​ASU entity. I specifically came to this location, with work in tow, today. I was looking forward to the opportunity to get some work done on their gorgeous outdoor space. You see, I had one meeting early this morning, and another late afternoon. I thought this Starbucks would be a great place to get stuff done. I should have gone to Lola or Desoto Public Market.
never write negative reviews, but the wifi is AWFUL! It is the ASU guest network, not the typical Google Starbucks wifi. I think Starbucks opted for this system because they counted on the ASU wifi being stellar, and reliable, for their patrons. That is NOT the case.
I’m so disappointed because the outside space is SO lovely. I even purchased a Starbucks drink, today – something I never do anymore because I enjoy some of our great local coffee shop coffee.
The frustration lies not in an ill-​working wifi, but rather that you could always count on Starbucks for a wifi connection. That magical green logo symbolized a coffee standard, snacks you can count on in a pinch AND wifi! Until, today!

Just got put in my place by the barista because she didn’t bother to read the side of the cup, apparently my $ 6 beverage is too complicated to bother her. I’m guessing she won’t be working there long. Upside, the other staff member at the register was extremely helpful and should be able to clean up her coworkers mess. Lucky her.

Stopped in here for an iced cold brew coffee — it’s a couple block walk from the hotel where I was staying. I happened in when the local ASU was breaking for the day — the number of college students flowing into this Starbucks was significant. The line to get a beverage was long, but the Starbucks still did a good job of cranking through the line.
Drink was strong and delicious!

I hate going to this Starbucks, the only reason I do is for the convenient location on ASU campus. The staff is horrible! A girl in front of me in line asked for a water with her drink (every other location I’ve been to will happily give you any size of iced water with an order) and they said they only give the smallest size and she said they could charge her for the largest one and they just said no. I’m not sure why this location refuses to give water! They also won’t accept the rewards cards (of course) so if you buy 12 drinks here you won’t get a free one. They make the drinks very fast (not in a good way) and sloppy.

Pricey, charging for using heavy cream or half n half instead of milk is not fair

Very convenient for college students downtown at ASU. Service is fine, it just depends on the amount of people in line. Although they do seem to run out of baked goods and some teas throughout the day.

This Starbucks makes my beverage correct every time. However, more often than not, they always seem to be out of chai tea or soy milk, which is quite frustrating. Also, they tend to be out of stock of cup sizes; most frequently, venti. Considering the specific demographic of the area (thirsty college students that just want their beverage in between classes), and the fact that the Starbucks is connected directly to Taylor place, their supply and demand should be figured out by now, and they should be prepared for this steady stream of customers.

The staff seem to be mostly ASU students, so they don’t always seem fully awake in the morning. I’ve never had them be rude to me but every now and then they mix up a drink or something doesn’t get communicated from cashier to barista. I sit here a lot to study and while the regulars don’t get bothered over an occasional mix-​up, it’s fun to watch first-​timers get irritated and shaking their heads to each other as they walk out the door and begin verbally pre-​drafting their 1 — star reviews.
The location is very convenient and lines are significantly less than at the Arizona center location. But remember that this is basically a college campus Starbucks, at the bottom floor of a college dorm, and that will either grow on you and you“ll get to know the kids that run it, or you’ll let your day be ruined when the occasional mistake gets made by a groggy student.
I know there are a bunch of low rated reviews on Unilocal,but again, from observing customers here I think that most people have too much of a hair trigger for what sets them off when it comes to customer service. If you’ve been treated rudely that’s one thing, but if you’re simply dealing with a delay, cut these kids some slack and don’t blast them on Unilocal

Every experience up to today has been mediocre at best. Today was probably the most annoying. I’ve never written a bad review about anywhere before, but today’s experience warranted such a review.
The employees usually seem snobby, or annoyed that they have to help me. I thought their jobs were to help customers? Maybe I am wrong.
On three separate occasions in the past, I have ordered a grande blonde roast, and since it has to slow drip or something, it usually takes a little longer… no big deal… but then they forget about it and I have to go up and ask about its status. They have been apologetic and I have been given the complimentary drink card on two of those instances, but I’d rather just have my drink and good customer service.
Today, the girl at the register, Shayla, stood there talking to the other girls behind the counter about their weekend, laughing and hanging out, while I was standing there waiting. There were three people behind me waiting as well. Shayla finally decided it was time to help me, but still not even paying attention she took my order and gave me my total before I was done ordering. Very frustrating, horrible customer service. All of the other employees were just standing there as well, so its not as if no one saw me standing there. They all just seemed distracted, or more interested in talking to each other than helping anyone. I was very close to walking out, but she finally asked me what I wanted just in time.
Starbucks, or whoever owns this location needs to hire some employees who have an idea of how to provide even semi-​good customer service. I will not be visiting this location anymore.

Clean, friendly and (usually) fast.
All the bad reviews for this place were months ago, so I’ll assume that they’ve drastically improved since then. It’s the perfect place to stop for a some caffeine when I’m working downtown, and the staff is not only skilled but also very nice!

Man, Starbucks, way to completely butcher my requested pumpkin spice latte. The pumpkin powder was still floating around the edges of the cup and it tasted awful too. I’ve had this drink at many Starbucks and this is the only place that messed it up. I’m no longer surprised at the low reviews!

Worst coffee drink I have ever had and it only cost my $ 4.65.
I absolutely hate giving one star reviews, but this place needs to figure out how to make their signature coffee drinks instead of handing out a cup of milk with ice. The service was friendly, but the entire time I was there I couldn’t help but feel a little out of place due to all the freshman year ASU students sporting their Victoria’s Secret PINK gear. The line was long, but they were staffed appropriately so the wait time was minimal.
I knew I should have gone to Cartel, I need to stick to my gut!
One star for friendly, inadequate service.

This is the worst Starbucks of all time. Drinks are always bad — or completely wrong. Slow service. Disgusting bathrooms. Annoying baristas.
I only go here if I’m desperate for caffeine, in a rush, and don’t have time to walk to Royal…

I like this Starbucks since parking (which rarely ever full) is located just 20 feet from the front door. I’ve been lucky enough to experience their server fail a couple times and walked out with free drinks. If it’s not for the large framed, frumpy, unfriendliest dark male Barista who works afternoons, I might give this spot 5 stars. He makes going there unwelcoming.

Very friendly employees and whenever they make a mistake they will just give you the other drink for free. Great if you need coffee in a hurry.

Wanna feel old? If so, this is theee Starbucks for you. It’s manned and mostly filled with ASU students. That aside, it’s your standard Starbucks with the same service you’re accustom to.

I’ve been here a few times, whether to waste time waiting for something or someone or bum off the wi-​fi. So far all my experiences here have been pleasant. Considering it’s location on the downtown ASU campus, I’ve never seen it crowded or messy. I feel bad for the suckers that live on the upper floors of the building in the dorms, smelling all that Starbucky goodness in the morning and their inability to obtain it due to their on-​campus student budget!
Sarcasm there, I really don’t do Starbucks Coffee or any of their specialty drinks if I can help it. Late afternoon yesterday, after a day of fighting with ASU and their course enrollment hardassedness, I choose to grab a Pumpkin Spice Frappuccino to keep me awake enough to get on the shuttle. The barista added a carmel drizzle, which doesn’t normally go with this kind of drink, but was a nice touch of creativity… well basically as creative as Starbucks can get. This morning, was less stressful, and I got the same drink, same niceness of the staff, still surprisingly clean (I’m still trying to catch it in the same state that Korina has experienced it) and the same beverage.
Strange thing, about three different people in and around that Starbucks were wearing Guinness branded t-​shirts, coincidence? Maybe so. But if the two beverage companies are planning some massive merger, I want royalties for noticing it first!

Actually run by Aramark, this Starbucks is part of the Taylor Place shops of the downtown campur of ASU. Staffed by students, service is typically friendly, if a bit slow.
The real problem is they must be even more lackadaisical about cleaning the place. The coffee fixins station is always covered in crumbs and spills, the refrigerated foods cooler is scantily-​stocked, and what’s left is withered up and stale, and the bathroom is just downright nasty.
I shudder to think of the condition of the food and drink prep area.