Starpower

There are only a very few businesses I use exclusively for products and services. Starpower is one of those select few and I only do business with Ron Kushner.
Ron and I have worked together as client /​consultant for 15 years through several home theater systems and multiple homes. I would not use another company nor would I buy from another sales consultant.
If you want «cheap», buy from Best Buy. If you want cost effective with the highest of quality, buy from Ron at Starpower.

Super helpful. This place is great! Staff is extremely knowledgeable and definitely gives lots of helpful ideas!

I’m not sure who voted Starpower #1 in service in Arizona, but I am not impressed. They cut some speaker wire for me that was the wrong length, when I went back to get the correct length they charged me for the new wire and said that they cut it right the first time clearly they hadn’t.

Starpower is just okay. Not great, not awful, just ok.
I really didn’t spend a lot of money with them and maybe that’s why the experience wasn’t so great. But wait, aren’t all customers important? Who knows what I might say to my friends, what I might need in the future?
My first purchase was for Apple TV. We went to Starpower because the system we have was installed by Tweeter which is now out of business. We wanted to make sure everything worked together properly.
The Apple TV installation was okay, but they accidentally unhooked the connection to the outside speakers. No problem, I just pulled out the receiver and hooked it back up.
Next we discovered we needed a new universal remote. Luckily Starpower sells the same brand as the one we had worn out so we were in luck. They ordered the unit, but it took several follow-​up calls to find out it was in.
When I went to pick up the remote they hadn’t programmed it. Initially they told me it was no problem to program it since the tech had recently been out to install the Apple TV and could just download the programming from his computer. Well that didn’t work out.
Ultimately I had to drop off the old remote for the day so they could program the new one. Not such a big deal, but somewhat inconvenient.
The three-​star review stems from two things:
1) We wanted to watch a DVD a couple nights ago, something we rarely do, and now the movie doesn’t show up on screen. So I guess we need to get them out AGAIN.
2) Several times when I stopped in the store one of the employees that waited on me initially kept trying to «avoid» me. And yes, I was always nice to them. Don’t know why, this was just odd.
I guess if you’re going to walk in and spend $ 5,000 or more with them it’s probably okay. If you need a piece here or there and are just spending $ 1,000 (like us) you might want to go somewhere else.

Update — I was also looking to upgrade my 8yr old Velodyne subwoofer to a newer model, and while StarPower are not a 100% dealer, they were able to come close to internet pricing and offer me same 1yr as cash deal, and give me {near} local dealer support, so again, good job helping a local customer support local business[es].
I am a very experienced Home Theater guy, having gone to Film School and had high end components for many years now. As before the folks did know their and other, products and so this was a good experience.

I have been looking for a new tv for some time now to put in the living room downstairs. I knew what I wanted, it was just a matter of finding it at the right price and getting my questions answered about it to help ensure it was the set that I was truly looking for.
Starpower is in the same strip mall as Whole Foods at the other end of the parking lot. The windows are tinted out so it is hard to tell what they have going on if you are driving or walking by. I stopped in and immediately knew I was in the right place. Behind the sales desk up front is a 120 inch set hanging right on the wall and nothing but televisions and home theater equipment throughout the rest of the store. This isn’t a big box shop, this is a home theater specialty store, without the specialty prices. In fact after speaking with the very helpful Brad in sales I was able to get a deal that price matched both best buy and ultimate. It was a very easy conversation and at no point did I feel pressured to go with any one tv. In fact Brad took his time answering my questions and giving some great feedback on the differences between the set that I was looking at and a couple of relatively similar sets. He didn’t try to hype up 3D (which I wasn’t going to buy anyways) or any other crazy technologies for that matter.
After getting a great price on the television that Brad had to call in from a different store due to its popularity and availability, we set a date for installation. Roughly a week later Mike and John came to install the television which was no easy task. They mounted it to the wall, ran all the wires behind the wall, installed and connected the tv to my home theater and then took the time to explain the connections and buttons I would have to press for various functions. Their work is extremely clean and looks absolutely amazing. The tv and all the components fit in the niche better than expected and they were able to get the job done in only a few hours. Mike also told me if I change any components or if I get the hdmi out cable box from Cox that he would be happy to come back out and reset any of the connections or any other issues that might arise.
All and all I couldn’t be happier with the service, professionalism, and overall experience with everyone I have dealt with so far at Starpower. In fact I am going to hire them for a second job here in the next couple of weeks.
Do not be scared that they are not best buy or wal-​mart or any other big box shop. These guys know their products, will take care of you, and will make you happier at the end of the day with your purchase from them.