Sterling Point Apartments

I have to say there has been some major changes in this place. I have been here since May 2013. My first week here there was gun shots outside my window. That same Christmas there was a fight right outside my window again. In the past year and half things have been calming down. Not much happens around here. One thing I don’t like is that there are some kids that have no respect for property or others. But that has nothing to do with management this has to do with some parents now a days that don’t take care of their children or care what they are doing. Over all I love the layout of the apartments and I will be moving into a remodel in May and I am very excited for this. The office team has been very helpful to keep me in a down stairs and when I saw an opening apartment they are working it out to get it ready for me. I am happy to be hear even tho it has a bad reputation.

Do yourself a favor and don’t even take a tour. This was the first apartment I moved into at 19 and I fell for the tricks. The model apartment is nice and updated, the actual ones not so much. I moved in after the leasing office had closed, I had already had my keys and was ready to go. I arrived at the door and they had changed the lock without my knowledge. There I was locked out, had to call maintenance to unlock my door… for 35 dollars… That was never refunded. It all went downhill from there. The tenants are awful, loud, unruly, and constant drug use and partying in the middle of the complex and always outside. My truck was keyed and packages were stolen from our doorstep. The apartment was uncleaned and nasty. Stained carpets were the norm, and nothing worked correctly, garbage disposal, toilets, you name it. Don’t move here, take it from your buddy Mark. You’re going to have a bad time, and you won’t get your deposit back.
P. S. they’ll say they’re going to fix the gates, they won’t.

if i could rate this place a 0 i would!
i have had more issuses trying to leave this place than the whole time i was there. you would think they would be happy to get you out of there but they are making things so difficult for you! the front office assistants tell you to make an appt to do the final walk through and when you are ready to do the appt they say well just come in and we will see if the maintenance guy is available. I am taking time from work and training to do this and there is no guarentee! WTF! I also signed a notice stating that i will be moving out the end of the month and i get a call mid month from the front office saying i was suppose to leave the 15^th. i had to explain to them one more time that the information they have was incorrect. they had to hang up and figure it out then call back without an apology and say well is there anyway you can leave sooner because they already that apt ready for someone else to move in. i was completely mad and said no i will stay untill the end of the month because that is what i signed for and because that is what i paid for.
everyone there doesnt seem to have their ducks in a row. no wonder they keep changing management.

I have lived at these apartments for a year and a half and when my lease is up I’ll be moving to a better area. When I moved in there was a lot wrong with the apartment the pump to the toilet was broken the sink was not working and the outlets and the apartments would not turn on even when I would flip the main switch they had just cleaned the carpet when I moved in but there was still stains on the floor. When I was doing my application i had two employees tell me that they will be adding more obstacles to the dog park in the back. and for a year and a half there hasn’t been anything new added to that park. There is a stand located by the dog park that never has doggie bags and there is no signs telling people they have to pick up their dog poop. You can’t even walk inside to play with your dog because there is so much in the grass it’s never clean. And those lights located around the complex. Half of them never work I have called in every 3 months to have them fix the lights because its dark. And nothing yet…

DO NOT RENT HERE OR EVEN APPLY. This place KEEPS YOUR HOLDING DEPOSIT… they do not tell you it is non-​refundable! CRIME is an issue… 30 crimes in the last 90 days including MURDER, ASSAULT, BURGLARY and THEFT. COCKROACHES are a big issue in this place according to residents I spoke with, as are SCORPIONS. Now here is my story… I applied to get an apartment here, but you have to income qualify; frankly it was the only place I could really afford. Whether or not I qualified depended on how my employer filled out paperwork. The paperwork went back and forth, but I never saw it. As of Friday, 11/​15/​2013 I was told by my employer that the paperwork was with Marcus at the apartments; I had been calling that week to find out status. I called there 11÷15÷13 and was told Marcus was out of the office, and was the only one who could help me, and would be back next week. At no point did anyone contact me and tell me if I even qualified. I had explained when applying that I was homeless as of 11÷16÷13. Today, 11÷20÷13 Marcus advises me they are still working on the application process, and that the employer sent back paperwork stating that I was approved. I reminded him that I was homeless as of 11÷16÷13, and that efforts to contact him last week, and on 11÷15÷13 were all fruitless, that I did not even know if I qualified, and I had to go to and apply elsewhere. I told him I need my holding deposit back, and he stated it was non-​refundable. I advised that it was a «holding deposit», and AT NO POINT WAS I TOLD THAT THE HOLDING DEPOSIT WAS NON-​REFUNDABLE. He stated that they held the apartment too long, and I advised that again, it was a «holding deposit», and that it was not my fault the apartment was held too long. The apartment was not ready to be rented at the time I put down my deposit, I am certain, because I looked in the window and it was filled with appliances, and did not appear to have been cleaned yet. I advised Marcus that I would be placing this review on Unilocal,and would be calling the better business bureau. I assume this is not uncommon, because he simply did not care, but did state he would talk to his manager about it. I will update this as I see what happens.
WHATEVER YOU DO, DO NOT EVEN APPLY HERE. I KNOW INDIAN SPRINGS APARTMENTS ARE NOT THE BEST EITHER, BUT THEY ARE AFFORDABLE AND NEAR THE FIESTA MALL… GO THERE!

DO NOT RENT FROM THEM. We were lucky to escape renting from this place and found a better alternative. Our experience through the application process was TERRIBLE. We were told it was a $ 300 deposit, then a $ 575 deposit, then a $ 150 deposit. NO ONE IN THE OFFICE ever knew what they were talking about, which was astonishing since we spoke to a new staff member with every interaction. They were the most unprofessional, unorganized, uneducated bunch that I have ever worked with in my entire life. To top it off, they refused to return $ 100 fee (towards deposit) after their series of errors. RENT FROM ANYWHERE BUT HERE.

Please, do yourself a favor and never rent from these money hungry leeches. The office staff is horrible and will sleep with your boyfriend in your apartment while they are suppose to be at work. They will park their blue piece of &#*! car in front of your apartment building and drive your other car as if you (the tenant) would not notice. But other than all this happening. The maintenance workers take their sweet time when it comes to work orders. And this must be the best 5 star roach motel ever. They don’t care about their tenants and have no morals or integrity.