Subway

Ok, the wait at 10:30 is a little crazy. BUT I have to say Nick handles himself well. He was calm, patient, and nice the whole time to everyone. He was working alone, not sure why if you’re that busy at that hour but he did great. He makes a sandwich that surpasses other subways. Thanks Nick for a great experience.

Wow we just went in at midnight and I have to say I have never had better service! Mike behind the counter was so amazing and helpful! The other guy working with him tonight was super nice as well! We will be back and good job guys! You deserve a raise!

Racist, disrespectful, refused to server subway
Today at 12:30 AM I went to subway with my wife to have sandwich. Kevin was helping us with our order. We were buying 2 foot long one for us and one for our friends. After the subway was grilled I said we want letus, tomato and cucumber. My wife said put all the veggies and I said no as my friends did not want spinach and couple of others veggies.
Kevin who was making the sandwich in a very rude tone said can you guys decide what you want on your sandwich as I am getting confused. On which I said buddy just relax as it was just a discussion between me and my wife and I was giving him the order. He mentioned I think you guys don’t understand meaning of confused. To which I lost my cool and said its not the way to talk. What did he mean by us (me and my wife) not understanding the word confused was he trying to put a point as we are Indians we would not understand English.
Then he further lost his cool on which I asked for manager’s number to which he replies he is the manager. I almost know everyone in the store so I said then give me your manages number to which he replied it written on the door somewhere. When I was not able to find managers number on store I asked again to give me number to which he gave the number of Chris and said «take this dude and get out of the store» and he refused to server us a sandwich as he had thrown away the previous 2 sandwich which he was making .
When I said that’s not the way to talk to customers he replied I can talk as I refuse to sell you sandwich and we (I and my wife) are trespassing in his property.
I am not sure if I would ever return to this or any other subway after this incident. As I always use to go to subway to be happy and have a good time. But this incidence has left extremely bad impression. Specially this being holiday season you want to spread happiness and customers should not be ill treated. I will make sure I spread the word and warn all of my colleagues and friends that this branch subway be very careful as Kevin might just decline you or refuse to make a sandwich and snap at you leaving you in a very in comfortable situation. I don’t know why am I wasting my time in middle of the night to write this long email as I am not sure if any action would be taken. Luckily I had Taco Bell to my rescue and making sure I don’t sleep without food.
Sandwich server: Kevin
Location: soccer Mall, 4927 E bell road #69, AZ, 85 032
Manager name provided: Chris
We also called Chris standing in cold from out of the store and would be going again tomorrow in his (Chris) duty hours to log the complaint.
PS: we understand it was middle of the night and Kevin was sleepy but if this is the attitude and behavior which customers would receive then it better to shut off subway after 9 or 10 pm.

This is the worst subway I’ve ever experienced. They usually only have one person working so it takes a very long time to order anything if there is any sort of line. One time after waiting 20 minutes to even begin to order I wanted a steak and cheese sandwich but they were out of steak, so I wanted a meatball sandwich instead but they only had cold meatballs. I decided to just leave and never come back. I recently saw they got a B rating from the health department. Yikes!

I go to this subway many times a week because the staff is great and the food is also delicious. Unlike other subways I’ve visited the staff here is very kind and even takes an interest in their customer by making great conversation making it even better.

I’m not a huge subway fan when it comes to taste/​flavor, regardless they are consistent (which I cant say for some much higher priced hoggie/​sub and sandwich shops). This particular store is open 24 hours — I appreciate that, a LOT. Its a great late night alternative to the fast food competitors — you certainly feel better in the morning and its better for you. I’ve been here a dozen or more times — no problems with the staff — they do their job.

I love subway food. i usually come here because it is within my walking distance from home. i give it a 1 coz today when I went to check out the lady attendant literally slide my food forcefully towards me. what the hell!!! I pay here for my food not to see ur attitude girl.

This Subway is the closest to my office and thankfully the best one I’ve been to. The employees are friendly and fast. And the sandwiches are good for Subway!

This particular subway is a little strange. It seems the owners are usually there helping customers which is good, but the more veggies you add to your sandwich the more aggravated they get! «How much stuff are you going to put on a $ 5 sandwich?» Is the comment I got. Nothing else, obviously, and you can keep the sandwich thank you.

Chris and Josh were really fun! No monotone action, they treated us like we were the only customers in the entire store! This is by far the best customer service I have ever had in a restaurant! Thank you! :)

Heather, one of the associates here is the main reason I come to this location. There are others closer to my house, but I really love the service I get here! She is always in a good mood and makes an effort to conversate with you. She is definitely going to (if she hasn’t already) make this place a LOT of money!!!

I always go to this subway. Not only because it is open ²⁴⁄₇ now but i love the service. The workers are so friendly and fast :)

i used to not be a very big fan of Subway in-​general, but ever since the $ 2 cold cut combo and meatballs subs in December i have come to love their subs, but the thing is, i have been to several other subway restaurants in phoenix/​Scottsdale and the experiences were sorta bad (and I’ll get to them in their own review), but of the 10 times i have been to this particular location i have had no issues other than it being 4 miles away from my house
Pros: Fast, Friendly service, open 24/​7, fresh ingredients, food tastes great
Cons: other than the location inconvenience, none whatsoever
Conclusion: If you like great tasting subs for a great price i would definitely recommend this restaurant to anyone, and also if you have a bad experience at another location don’t blame them all, because their are good locations such as this one!

Now I normally ever go to subway, so I gave them another chance today. Tried the flat bread with teriyaki chicken and provolone warmed up. Veggies where so-​so and the dressings a little too sweet for my taste. I guess I’ll stick to my mom&pop gourmet sandwiches that I love. Sorry team