T-Mobile

this t-​mobile store has terrible customer service. I recommend you not going to the store. I waited about an hour and a half just to pay my bill. Yes they did ignore me most of time. I asked one of the employees how long was the wait and they told me I don’t know whenever I get done.

Very helpful staff with knowledge. It is a little slower that other tmobile stores but that just means that the reps give you all the attention. The guys there helped me transfer everything from my old phone to my new one and helped me finance my accessories. Thanks ! :)

Uneducated.
5 employees, no customers.
That’s what I found when I walked into this store.
5 employees chatting.
«Hello, welcome to t-​mobile.» «Hello, and welcome to t-​mobile.» «Welcome to t-​mobile…»
«Hi…everyone.» I said.
Yea, awkward. 5 people with nothing to do said welcome before I even had the chance to say hello. I looked around at all of them before deciding on one person to talk to that was standing at the desk.
I only had one question that I needed an answer for. I had recently purchased a phone used, and this phone was locked. «Can you help me unlock this phone?».
Their response? «If you figure out how to unlock a t-​mobile phone, let me know»
Really. Really. You work at the t-​mobile store, and this is your answer. I’m a customer, with a t-​mobile phone, who just asked simple question. You could’ve said: «No, we cannot unlock a phone that has been locked.» Instead, you give me some smart-​ass answer that not only wastes my time, but makes you look like an unprofessional, uneducated douchebag.
Right after this response to my question, the next guy decided to ask me how much I paid for the used phone.
Really. Again. Are you telling me that out of 5 people, at least two of you are completely unprofessional? Do you really think that is an appropriate question to ask? Because it would change what? or help who?
My only response: «If you want to know how to unlock a t-​mobile phone, google it.»