Taco Bell

I went in today and wanted two gordida supremes and a loco taco. The cashier was new so someone helped him which was fine. I told the other employee what I wanted and she told me there was no such thing and there was only a crunch wrap gordida or a regular gordida. She was very snotty when telling me this. When leaving the register she tells the new employee if a customer says the name of an item wrong, to try to figure out what they mean. I thought that was very rude especially when I know there is such an item and that I always order the same thing and have for years. So when I get my food everything is wrong. They gave me the crunch wrap. I talked to the manager and told her I wanted the gordida supreme. She knew exactly what I was talking about. I told her as well that her employee was very rude to me and that was uncalled for. She said she would talk to her employee and ended up giving me free Cinnabon bites. I have been going to this Taco Bell since I was a kid but I will not be going there ever again.

Have never seen such poor customer service in my life. Employees are inconsiderate and just plain rude. I could probably label myself as a Taco Bell regular (at least once a week)…this was my 1^st visit to this location, and I will NEVER go back.
Drove up to the drive thru, only 2 other cars ahead of us which had already ordered. Really no one else there, saw 2 additional people inside that appeared to be waiting for their orders. Sat at the ordering speaker for at least 2 – 3 mins and finally had to say hello, hello??? Someone finally answered and took my order (nacho, cinnabons, lrg drink… nothing fancy). Pull up behind the other 2 cars, which are still waiting, along with the 2 people inside who were also still waiting. The 1^st car gets it’s order but doesn’t move… then starts honking the horn and whistling as no one is acknowledging that he obviously needs something. This goes on for what seemed like a minute or so… finally the cashier comes back to help the customer. 2^nd car pulls up and has to sit again and wait. Can see there are now multiple cars waiting to place their orders behind us. One guy inside still waiting for his order. Then notice a sloppy looking employee standing on the customer side of the counter inside messing around talking to what appeared to be a friend and then handed him a bag of food and returns behind the counter. Car ahead finally gets his food and leaves. Thinking FINALLY as I was planning on the «normal» quick courteous service we normally get and have now been stuck in this damned line for over 10 mins. Pay for my order and the cashier says «just waiting on your 2 double decker tacos» which I reply «I didn’t order and tacos». I then ask if there’s a mgr available, which he replies yes. I ask to speak with the mgr and I am advised I can’t because the mgr is in the back making food and he (the cashier, think his name was Omar) isn’t allowed to leave the window… REALLY ARE YOU F’ING KIDDING ME!!! You were obviously not at the window when the other car was honking continuously for help. I then ask if the mgr was the guy out talking to someone in front of the counter which he replies he doesn’t know. There were 4 – 5 employees working, all of which appeared to be male… and not one of these punks deserves to even have a job let alone be getting paid.
There needs to be a clean sweep of all of these employees and hiring of people who actually need to work and would be happy to perform a «job» they are getting paid for. I know this isn’t a 5 star steakhouse but come on at least have some consideration and respect for your customers or don’t bother coming to work.
WILL NEVER RETURN and I hope this message gets out to others to prevent them from the same experience and frustration.
PS: only my 2^nd time ever using Unilocal and sad that it was for a negative comment.

Love me some Taco Bell and this one just got a facelift. Decided to go inside as well and it’s similar if not identical to the recently renovated ones you can find here and there. The orders have always been correct, the service and cleanliness is good and that’s about all you can ask from a Taco Bell.

The dining room is open!!! After what seemed like months of remodeling, the dining room is now open for business again.
Don’t expect a radical change. It’s the same size. Some new flooring. Some new furniture. Some extra wall sockets. But a significant improvement given how tired this Taco Bell location had become. The change in the exterior is also a noticeable upgrade. And I suspect the added square footage behind the counter is a boost for employee morale. Also improved restrooms.
Just think, this Taco Bell was narrowly saved, thanks to some legal wrangling, from being converted into a Fry’s Grocery Gas Station! Phew!!! Now it’s all new and shiny! Well, mostly new and shiny.
A well below average Taco Bell before the remodel, this location is now quite nice. Still, the Taco Bell at nearby Tatum & Bell remains nicer. Perhaps if they offered valet parking like the neighboring Fry’s Marketplace…

Average location. My order was incorrect as was about 5 out of the next 8 I witnessed.

I hate to be a dick. And by that, I mean giving a Taco Bell a poor rating on Unilocal.But there are just some things that need to be brought to attention.
This Taco Bell is extremely close to my house, which makes it an easy stop for a quick lunch or dinner or even snack. Two separate times I’ve been here come to mind.
One was late on a Tuesday night, and my boyfriend and I decided to order at the counter and eat in the dining area. In our order, we asked for two sides of their nacho cheese. The young kid at the counter (who was polite) told us that there wasn’t any nacho cheese, no big deal. He told us to hold on a minute, went into the back and asked his manager (we could hear him) where she told him just to tell us that we were out. Kind of suspicious. Just tell them we’re out? Huh. Okay. So we sat down, and about two minutes later the kid comes out and says that now they do have nacho cheese. Wow. Miracles do happen. Or, the management staff just made and employee lie to customers. It’s called business ethics, people. She could have told him to say «It’ll be ready soon» or «Sure we’re just making it right now» but no, he was told to lie. Which is not his fault at all, but is the fault of the management staff. Food that day was nothing to get excited about. It’s all Taco Bell and honestly you can’t expect much.
The second time we came here, we went to the drive through and in our order ordered 2 orders of cinnamon twists. We got home, luckily not far away, to find out that the cinnamon twists were shorted from our order. We drove back, and the same kid was at the drive through. He was nice enough to toss in a free cinnamon twist bag. However, when we got home my boyfriend nearly broke a tooth on one of the «cinnamon twists» that was actually an uncooked rotini-​style pasta noodle covered in the cinnamon sugar. This was the part of the meal that really upset me. Taco Bell does not carry anything remotely close to pasta, meaning that the noodle had to have been placed in there on purpose or by some extremely odd and rare accident… It could have resulted in something extremely dangerous (breaking a tooth), but we were lucky enough that his pain was just temporary. Pictures of the noodle will be posted shortly.

This Taco Bell is located very close to Paradise Valley, which is evident because the Fry’s supermarket that shares the same parking lot offers complimentary Valet Parking… LOL.
When I walked up to the counter, there was no cashier present. I stood and waited for a few minutes… and waited… and waited. I finally snapped this photo because I was bored.
When he finally showed up, I ordered my regular 7 Layer Burrito and 2 Bean Burritos.
The food came out fast and accurate. They were a little sloppy making the Bean Burritos as they had red sauce on the outside of the tortilla… which makes for a sloppy meal. I would’ve expected better service from a restaurant so close to PV.
Overall, it wasn’t too bad, but it was inconsistent.
Return Factor — 20%

When you are hungry and want something different, Taco Bell is a great place to go. The Cool Ranch Taco’s are o.k., and the staff member at the register was very helpfull and polite. He also had a great character and made placing our order and wait pleasent.

As far as Taco Bell go, this place is pretty great (you could say it is … SUPREME! Ha).
The place is clean, the staff is friendly and smiley, they speak English I can understand, and the drive thru is always open. What more do you need? Of the 5 or so times that I have been here I don’t think they’ve ever messed up my order at all — which is pretty great considering it is a Taco Bell!

i usually get sick from taco hell food but i love their caramel, apple empanadas. they taste like street fair food! so good!
i also like their frozen lemonade-​based refreshing drinks…

NOTE– 5 stars for a fast food place, not the Phoenician.
Thought this location deserved an updated review, in light of the current ones posted.
Been twice to this location in the last week– once eat in with my kids and once drive through.
Both time, our orders were accurate. Everything was very fresh and seemingly prepared moments earlier– taco shells crunchy, hot things hot, cold things cold. Lettuce fresh and crisp, Mexican Pizza bubbling with heat.
The staff on duty this Sunday afternoon were friendly and sharp. while we ate our lunch, I noticed that on two separate occasions, someone came out to wipe tables and check trash. No complaints here.
I have a theory– with the Fry’s Marketplace (sharing the same parking lot) recently remodeled, there is a huge draw of traffic to this location. Perhaps the Taco Bell got their act together so as to not lose easy business. No matter the reason, they appear to have pulled it together nicely.