VaporIce

Really poor customer service… guy couldn’t even stop puffin on his pipe to wait on me and of course they were out of what I stopped by for yesterday telling me it would for sure be in today by 10am which of course it wasn’t-new vape store definitely in my future… good bye Mr rude!

The juice was variety was good, and I liked that they had testers for ALMOST everything but the customer service was poor, when I walked in I didn’t get the friendly welcome I was hoping for and usually get when walking into a place of business, there was nobody else in the store at the time and the employee seemed annoyed that I kept asking to try different juices, as if we was busy sitting on his ass. I ended up buying a bottle of juice because the flavor was so phenomenal but I will not be back, very disappointed

They did have a wide selection, and the place was super clean. They have everything you need to make a nice ohm. The sales associate was nice and welcoming.
BUUUUUUUUUUTTTTT, I went there to buy a new juice, and all the tester vape pen batteries were dying, there was no air flow in the Pens themselves, thought I might pass out from sucking so hard. The sales associate handed me a spearmint juice after I had mentioned I don’t like menthal flavors.
I left empty handed after trying multiple juices.
Sad day.

Chill place to go into. Knowledgeable reps and friendly. Wide range of mods and juice. It’s a place you want to keep coming back too

Very helpful staff, mark is very nice. They have a good selection of juice, mods and building materials. They have made me feel welcome everytime I go in. I would definitely recommend vaporice to anyone who wants to start vaping

Been coming to the shop for a while, I don’t know what these other Unilocalers are saying I have never witnessed any of the stuff they described. Very professional employees and knowledgeable. Only downside is I spend to much money buying new stuff.

Awesome shop with super knowledgeable staff. Ive never been sold a bae juice and they can answer all of my questions and help me fix any problem I encounter. I haven’t foind better prices anywhere in the valley.

9÷14÷14− Strange how all those 5-​star reviews are the one and only reviews made by some of these « Unilocaler’s» without an avatar or any friends. Hmm
Original Post:
I truly am in disbelief of how poorly they treat their customers. I’ve never been YELLED at before by a salesperson until my most recent experience with Vaporice! I had to walk out before I lost my temper, as the saleswoman we dealt with already had done so. She certainly was a stickler for those points we had earned for spending so much in their store! Quite honestly, she probably shouldn’t be working in any sort of customer service or with the general public. I felt embarrassed for her and the company Vaporice to have an employee act like a rabid dog in front of (her?) child. All we wanted was the reward points we had earned. Not a refund, not a replacement, nothing ridiculous. Just what we deserved in reward points. Honesty and customer service while running a business clearly is not a priority to Vaporice. This was asking far too much of her. Off the top of my head, purchases that should’ve been applied towards rewards: Several high end atomizers, suicidebunny, time bomb, masterpiece (definitely not cheap juice!) an MVP, some batteries, 4 battery charger. First we were told we did not have any points or any account for rewards? After we had the manager I believe on the phone, about half of our points that we should have had were missing. After being accused of lying, she had implied that we were asking for something we did not deserve for being repeat customers. She even did the math (not including juices) and the sum for points was well over our «current point balance». Not once had we redeemed any rewards. And then… so suddenly (after 25 min. of us interacting and discussing the issue) SHE REMEMBERS US!!! :D and coincidentally JUST remembered that the difference came to her giving us a smokin deal on the MVP! Unfortunately for her, I can smell bullshit a mile away and my bank account remembers paying almost 20 dollars more than she told me I had paid. Just to clarify, the staff over on the Cave Creek location never gave me the «warm and fuzzies». Upon walking out after just my first trip, I remarked to my friend that while they may carry good products and have a large selection, I certainly never felt welcomed. I can’t even say that they’re even especially knowledgable to compensate for their lack of hospitality. Still, I would return for the «Price Matching», which in truth is just bartering back and forth until you’ve saved yourself an entire 4 dollars or so from original retail price. Because, as they had so graciously put it, with a scoff and eye roll;“We can’t compete with China.” Needless to say, I won’t be returning to Vaporice to be undeservingly insulted and treated like pond scum. With vape shops on every corner now a days, anyone can carry a nice juice line and have some good mods in stock. This business comes down to customer service and Vaporice only offers screaming tantrums by employees and a serious regret for giving them any of my money.

I appreciate your response, but changing the wick didn’t fix the problem. I had liquid in my mouth within a couple hours. I used a smaller tank that I had at home until I went to Butt Out on Mill, where Matt replaced my tank free of charge. Customer service is an amazing thing.

Amazing service, they really now what they’re doing. I looked all over and couldn’t find a better price

This place is a Gem! Not your typical E-​Cig store. Very good service & prices!
I have been a heavy smoker for the last 23−½ years. I stopped over to VAPORICE,
and found the staff to be very knowledgable and pleasant. The owner Mark and his staff guided me the through what I thought was going to be a complicated process, trying to find my way around the many new E-​Cig options. There was no hi-​pressure sales tactics to get me to buy more. I felt like I was able to make selections based on my needs. I would recommend VAPORICE to anyone who is interested in kicking the nasty cigarette habit and replace it with a much cleaner, healthier way of life. Oh! I almost forgot — the free cookies were a nice touch and delicious as well – !!!