Wendy’s

I guess I should have read these Unilocal reviews before choosing this Wendy’s over the one down the road on Deer Vally. Employee that took our order at the drive through was lacking in customer service training (major turn off). Then when we get to window we are handed our drinks but no straws, and before we can ask for them she is gone and the window is shut. Quite a few minutes later a different man delivers our food in a bag. He is very nice (hence the 1 star) and bids us goodbye. We get our food home and find ½ full French fries that are lukewarm almost cold, and both our chicken sandwiches are missing a key ingredient — tomatoes! My husband paid extra for bacon and cheese, so we peeked under the chicken patty to find one small piece of bacon and what looked like ½ slice of cheese. Overall this meal was unsatisfying and I felt somewhat robbed of the $ 18 I spent.

Normally come here because it’s close to work. Good for that fast meal. But man I ordered a spicy chicken sandwich and the chicken was barely there. So hard, could barely swallow it. Yuck! Last time I order this off their menu.

Waited over half hour, only one in the restaurant, got home and the bacon on the hamburger was bad. This used to be the best Wendy’s not sure what happened… I called and let them know about the bacon but… Will not be going back !!!

Horrible service much rather drive up the street to the older wendys where the service is anazing. Here the Food takes forever employees always in a bad mood. Last time i went the manager was fighting with the drive through employee and backed up the cars really bad. The manager (a smaller petite blond haired) didnt even apologize for making me wait 20 min while her and the other girl that worked there argued will never come back to this location.

Unbelievable experience.
1^st off, I walk in I see someone training in the back but that’s it. No one greets me or anything. I wait at the register for a good 5 or 6 min with nothing, finally someone comes out of the back looks at me, doesn’t say anything just walked outside and started cleaning the windows. At this point I’m pissed, so I call the store, from inside the store at the register. Someone answeres, I asked if they were closed and she told me no. I advised her of the issue and she came up and helped us. The problem is she decided to help the few of us in line and in the drive thru at the same time before getting our drinks ready like they’re supposed to after each cashout. Food was waiting on the trays for a good 2 or 3 min before we got the drinks and the ok to take the trays. Not to mention the food looks like it was thrown on the tray with Frye everywhere and my nuggets fallout out, messy looking for sure, and she wasn’t even busy at all there was 3 customers in the whole place. And through all of this you see the Mgr in the back just so walking around, not even once did he come out and check on us even know owing we were ignored for the amount of time we were. I’ve never had such a bad fast food experience

I have been to this wendy’s 3 times this week every single time for lunch between the hours of 11 – 1 Iv spent 25 minutes between those three visits waiting to order due to a single register with a woman named Mandy. She is extremely slow and consistently has 5+ people in line. Food comes out slow and I have been told every visit sorry for the wait. If your sorry please start opening two registers and have an extra person in the back.

11/​30/​2015
I work right around the corner from here and for a quick lunch I will swing through the Drive through and I’m back at work in minutes… What’s that they say — «you get what you pay for» … Well that’s so true in the case of this Wendy’s. I will drive 5 minutes out of my way to go to the Deer Valley location from now on. The last two times my spicy chicken wrap has been cold, and I mean, cold cold. Today we asked the girl if they were suppose to be hot– She said yes. Told her how the last two times they were cold, she said they would be hot. Well, they were cold. And so was my fries and so was my co-​workers chili. Not to mention in the drive through window, had to reminder her to put cheese on the chili that she forgot and the side of ranch that she forgot. Then to get back to the office, I find, there are no straws, no napkins, and no spoon for the chili. If the girl at the window, wasn’t in such a rush, to get back to the empty restaurant, maybe our order would have been correct. And you think you should get paid $ 15.00 an hour — I think not.

I have frequently been to this location because it is close to my home. I normally spend any where from $ 15 – 25 a trip because of my family size. I had a horrible customer service experience with Ebony (Manager) and June (cashier). I reported to Lisa the area manager via email and she apologized and said that she would leave a gift card for me. The receipt number I complained about was provided to her so she could confirm the people that handled my meal. The total on the receipt was $ 21+. She left a $ 10 gift card. Needless to say, I will not be spending my hard earned money there anymore.
OAN: Brandon (another manager) is awesome and was the only reason why I went to that location in the first place.
Beware: Even the area manager doesn’t know how to resolve customer complaints.

This location is tucked away but on my drive home so i have stopped there several times. Everytime that wasnt around lunch time, the food was not fresh — old fries and warmed burgers. I recommend the location at 23^rd ave and deer valley, close but much more consistent quality.

Not too bad. Nice service. Food was as ordered. This was at night, drive thru.

Went to the location across the street from the hospital at about midnight as my wife was resting in CCU from surgery. The food was terrible. My hamburger was thrown together, French fries were greasy and stale. I work hard for my money and I’m tired of places assuming we’ll take anything less than below average service. Their is no pride of ownership at this location and I would never eat here again, or it will be a long time before I try another’s Wendy’s.

Just another fast food franchise. If you have eaten at any other Wendy’s before then you know what all Wendy’s taste like. It all comes down to cleanliness and customer service. This is one of the few locations thy has been lucky to have not been remodeled, still the same layout of when I was a kid.
Employees at this location are nice and friendly. I have seen the same cashier lady for the last 3 years! That says a lot about a location specially since fast food had a high turnover.
Overall the quality of Wendy’s has declined for my taste. Prices have increased and portion size has decreased. Buns aren’t even warmed anymore like back in the day. If you are missing the taste of a Wendy’s burger then this is the place to be, location Is clean and employees are friendly, we were the only ones in the place this evening so it was nice and quiet.

Nice clean place; can get busy at lunch; today I noticed some serious attitudes amounst the crew here. They seem very apathetic; this may point to a management issue with this location.

What an odd and disappointing experience!
I simply asked the cashier to confirm the contents of the Monterey Ranch Crispy Chicken Sandwich (I wanted to make sure that it didn’t have any bacon) and I got a snippy, sarcastic, and just plain rude tone from the cashier.
The food came out within a couple minutes, which probably accounts for the french fries being cold and stiff and the sandwiches having unmelted cheese.
I can’t remember when I’ve ever had such a bad experience at a Wendy’s, but by the look of some other reviews as well, it looks like it’s best to treat this branch as a poor exception to the norm.

Get my order correct most times and my food is always hot.

I went through the drive-​thru about 6pm on 3÷31÷2012 to get a Spicy Chicken Combo. I paid for the meal and drove off. When I got to my destination about 2 miles away and opened the bag, I found cold fries and a cold sandwich. I am not talking about cold as in «not hot Enough», I mean they were cold as in «Left over from lunch» The fries were cold and rubbery. I threw them away. Next I unwrapped my Spicy Chicken-​my personal favorite fast food sandwich of all time. The chicken was not hot and juicy as I expected. It was not warm and juicy. Thats right, it was cold and rubbery. When I took the bun off to examine the sandwich, the chicken was weirdly flat and the coating hung away from the chicken.
I will continue to have my Spicy Chicken fix, but NOT at this store. When I called to complain, the phone just rang and rang. Whoever is running the Saturday evening shift, needs a stern talking to about quality and customer service. One Star is definitely a generous review for the Wendy’s at 20 242 N. 27TH AVENUE in Phoenix.

Had a .99 Ceasar wrap, on the 2^nd bite I found I was chewing on a foriegn object, found a plastic «kwik lock» from one of the bags their buns came in. Took it back, manager was polite and offered me a replacement, but by then my appetite was ruined. Later I got angry when I realized I could have chocked to death. Wrote a letter to Wendys and did not hear a thing.

Ran out of biscuits before the end of breakfast hours, and that’s not cool. Staff was reasonably polite about it though. Quite a bit of riff-​raff as far as customers go, but maybe that’s just the area. Ton of pepper in the eggs. What the heck?