Savannah Getaways

My husband and I rented a vacation home in a central location in Savannah, GA. The condo was very clean and well-​maintained. I worked with Aubrey Stringer to make the reservation. She was very prompt and quickly collected the security deposit and rental fee.
Now here is why I would highly recommend AVOIDING Savannah Getaways. They have terrible customer service! Immediately after my stay I remembered I had left my make-​up bag on the bathroom counter of the rental home. I contacted Kim & Aubrey Stringer and continued to follow-​up for the following week or two. It seems as though after you pay for your apartment they don’t respond to your emails. Finally, they were able to find out from the cleaning lady that she had my make-​up bag. It took them 1 month to supposedly mail it. Well, it never came. When they followed up to see if it had come, I said it had not and they didn’t reply. That’s $ 100 worth of makeup down the drain. I don’t understand what would take a company 1 month to attempt to return a found item and not actually get it to the owner.
I’ve used VRBO on many occasions and recommend working closer to private home owners.