Homeland Security & Safe

The low review is strictly based on the customer service I received at the end of the transaction. After speaking with the sales rep at the location, I was ready to purchase the safe. Upon delivery I was very pleased with the safe except that it was missing holes for bolting down, something that was specifically covered. Shame on me for not realizing our conversation would need to be written verbatim on the invoice and then assuming that it would be taken care of. The phone call during delivery is what warrants this rating. I was told by the sales rep, in a condescending tone, that I could just drill the holes myself or send it back. After spending that amount of money, I would expect a lot better customer service and a little more concern for an unhappy customer. I am very displeased with my experience. With all that being said, the safe is very nice and it is nice that it’s built right there. The tour really let’s you know you’re getting what you’re paying for.