FedEx Office Print & Ship Center

DIY bookbinders, consider FedEx! They evened down the sides for two textblocks for $ 1.50. $ 1.50, and only about 10 minutes!
I’ve been following YouTube’s Sea Lemon for bookbinding tutorials, but her means for trimming text blocks does not work well for 280+ pages. So, I turned to trusty FedEx. Would definitely come here again for the same services.

Q was a very helpful, patient, and kind employee.
We were in a rush and he helped us meet our deadline. Thanks Q!

I am extraordinarily impressed with this place!
I ordered 2 posters online around midnight and was told they would be available the next day at the time of my choosing. I received a call a day early letting me know that I could pick them up whenever I wanted.
The store itself is conveniently located, neat, and it’s easy to find what you want. The staff was nice, and it didn’t take long for me to be served.
The quality of my prints was far beyond my expectations. The ease of ordering combined with the simplicity of service has made a customer out of me. I will most definitely be back to do more printing here!

The store manager since 2014
She is a nice lady, but she does not have good customer service. If there are three people waiting in line, than you should prioritize them instead of making phone calls to people who have their shipment in. I was in front of the line and it more than 15 min to print out 3 documents from my USB drive. She urged me next time to use the diy machine, which I understand. However, she couldn’t do simple math for my change. She asked if I had additional coins to avoid giving out their pennies, because they were limited in their register… as I tried to point out my three documents she moved the screen away, there was nothing to hide since it’s just printing out my documents.
I gave this a 3 star, because the other workers have great customer service and are used to people like me. They understand that people want to be in and out and they always get lots of customers doing the same thing. If she didn’t want to do this, then she should have shown me how to use the other machine. However, there ended up being 3 more people behind me.

Staples told me ‘no way.’ My office printer was down. My home printer — not color. But Eddy at kinkos — figured it out! Got my print job done and it looked better than the sample I showed him. Super friendly and super can-​do attitude. Kinkos just got my business!

Grreat customer service, quick shipping and have to say the help was outstanding.

A few weeks ago, I had a BIG printing job that required an impossible deadline: 3,000 11×17″ color/​gloss brochures printed and folded once down the middle, due within a few days. Every other printer I contacted said this would be impossible, even other FedEx locations.
I contacted FedEx in Pinole and they said they could do it. Regina and Theresa were AMAZING! They gave me a good rate and had the entire job finished and ready for pickup a day early! The brochures looked even better than I expected. WOW!
I couldn’t believe it. Not only were they super-​pleasant to deal with, but also extremely responsive and diligent.
Thank you so much Regina and Theresa! You ladies ROCK!!!
FedEx: give these ladies a fat raise! They do an awesome job and lead me to recommend this location to many others for their large-​scale printing needs.

I love Fed Ex, esp. this location! I have been so busy at times, I spaced bringing over a UPS package to Fed Ex. They are always professional and go out of their way to provide top notch customer service. Tonight, Eddy waited on me and was so helpful in assisting me package up this heavy oddly sized package. Thank you–

The experience I had here was the complete opposite of the FedEx center on San Pablo Avenue. First the lady (I believe her name is Regina) was very helpful, and even though I didn’t fill out the paperwork correctly, she walked me through filling out the international declarations form and was very patient (I can’t imagine how many other idiots like me she has to put up with everyday yet still maintain the professionalism and helpfulness).
Even after I declared the value for $ 1500, she was very polite and ask if she can open up the package to confirm the item and then she taped it back up just the same.
Thank you!!!

I have come to this fedex for faxes, prints and shipping but these new people there today 9÷3÷14 in the afternoon were very rude. As soon as I walked in the lady «may I help you» I need some copies Both copiers were being used so I left to walk around a bit and when I came back and get completely ignored and a half hour later the same person is using the printer and the other one is out of paper. I was already in a bad mood and to be honest this is not the atmosphere to be rude to customers nor ignore people I will simply take my business elsewhere

They are always helpful when I need to print something.
I’m not a fan of the robot answering the phone, but that’s a corporate decision, not a store manager one. However when I finally navigate robot land and get to a human voice, the workers are just as helpful on the phone as they are in person.

Fed-​X doesn’t sell postage stamps! Grrrrrr!

3 stars because what else would I expect from a place like this?
The employees are nice and decent. Got a little hood in them but doesn’t change their customer service.
I rarely go into print shops so I can’t be too harsh. But they get the job done so I can’t complain too much

I’ve used this location to drop off FedEX packages that I’ve packed and bought a label for online myself and never really had a problem. Always get a drop off receipt.
I like that they open early so I can go before work, however the last time, they did not open until 10 – 15 minutes later than their posted 7:30AM open time.

Well, I went in to have copies made. I made a few errors, overcharged myself by making color thumbprints (11 dollars), came in to make black & white (1 dollar), corrected by a young (American Black). Once again we as human beings, assume!!! that everbody has customer service skills. But NO!!! (1 example) No one has told them that if you are helping a coustomer & a call comes in, you answer the call let them know you are with a customer and give them choices!!! hold on or call back, check back if they choose to hold, let them know you haven’t forgotten about them.
«COMMON SENSE IS NOT COMMON» «DON’T ASSUME!!!

The driver on my route is lazy, hes rude. He leaves my packages other places. I have the Regional mgr on my speed dial. We are on a first name basis. Sad seeing as how much money I used to pay them. Hello big BROWN!

In the morning, I worked with a woman who just did not have satisfactory answers for anything. Instead of being helpful and clear, she was curt and brief to the point of rudeness.
I went here a second time the next day. I paid an employee to scan three documents and create PDFs out of them. These were very important and time-​sensitive. I just opened the files at home, and the quality is terrible. The type face looks like it’s in chalk.
I am sitting here screwed over an application that I wanted to get done tonight, because some inattentive employee decided to look over this obvious mess.
Oh yeah, did I mention I had to wait 15 minutes while he sat and twiddled his thumbs in the back, with two other people in line behind me?
Talk about frustrating! Not coming back here… except to get my money back.

FedEx being a smaller shipping company, I find this location to be in a good centralized area. Prior to shipping my item, I did some research online and did a quick calculation of what it would cost to ship the printer. The damage was $ 150, luckily I was not paying it, but the buyer.
I was quickly helped by an associate, even as she multitask-​ed with two other customers. I filled out all the necessary info and when it came to the bill, I was being quoted $ 170, which I didn’t understand because I entered the exact weight and measurements online. I was in a rush and did not question the additional $ 20 charge. However, had I had the time, I would of asked why I was being quoted a difference of $ 20. Nevertheless, good customer service, but high prices.

After several attempts to use FedEx centers that are located near the training locations, I got my act together to get the documents send via the online service in enough time for my nearby center to do the print job.
Finally! Place an order, get confirmation, go pick it up, receive documents, a smile, and I am off to the training with… you ready… no DRAMA!
Dana apparently makes sure that everyone is communicating and both of the women who finished my order were efficient and pleasant. Jennifer graciously received my rave reviews and apologized that I had an unpleasant experience at the other center… oh, excuse me, might that be professionalism?
This office really is takin’ care of business. I guess I better get back to work so I can have my docs in on time. They close at 9:00 p.m. so I have to get docs in by 7:30 p.m. to have them ready to pick up in the a.m. (they open at 7:30 a.m.); but in fact I was able to pick up at 8:30 the same night.
Thanks gang… you make me look GOOD!

This location is good if you are dropping off a package that has a prepaid label.
However, every time I have gone in to mail or purchase something the results have been less than desirable.
I have attempted to mail things at this location and it takes forever. We once purchased business cards from here and the quality was NOT up to par with its competitors.
The employees that work at this location do not greet the customers that walk in the door and when they finally acknowledge you they wander off in another direction.
In fact, I am pretty sure that the employee helping me today was using Facebook while I waited for him to come around. I can understand doing this when you’re waiting around for customers, but let’s face it, the customer should be the number one priority.
I would have given this location a 1 star review except for the fact that they gladly take my prepaid packages.