LabCorp

Front office Staff are not the nicest people… I had an appointment and signed in and indicated that I had an appointment. I waited and noticed that someone who came in after me went in first so I got up and reminded the receptionist that I had an appointment
Receptionist: what time ?
Me: 11
Her: you’re late!
Me: no I’m not. I got here at 11 *Points to the list where I was obviously skipped because my name is not highlighted but the person after me is highlighted.*
Her: I’m not trying to argue with you. I thought you just got here
Also the guy sitting next to me had to get up 4−5x to give and sign paperwork with the receptionist! He was getting a workout going back and forth! Good thing he wasn’t old/​frail! Ridiculous.
I only come here because it is conveniently located for me but every time I go, it is not a pleasant experience.
The phlebotomists are great though. Very efficient.
Tip: make an appointment online.

Making an appointment at this location does not mean much, you will still be waiting! They are always behind. The little waiting room is absolutely sufgocating.

Not even worthy of a one star. Have been waiting for an hour and they have not even called me for my paper work. The San Pablo one is way better and friendlier staff.

This was third time going to this location to get regular lab work done. In all fairness my first experience was good, and I didn’t even have an appointment. It was all downhill after that. The next time I made an appointment at their San Pablo location and it was fabulous; in and out without a wrinkle. So, I made an appointment for the Pinole office since it’s close to me. It was a huge disaster! I sat and waited and waited and sat finally they called me up and asked for my paperwork, but I’d been given an E-​Lab slip, which worked fine at the San Pablo office and hadn’t been changed (I get the same labs every three months). So they can’t do anything and suggest I call my doctor. So, I tried again for my next labs. Appointment and waiting again. Back to San Pablo, no problems and very friendly, cheerful techs. Fast forward to today. I made an appointment at Pinole because I had another appoint that morning nearby. I get there to a roomful of people, but I and another person have scheduled appointments. So I sit down and wait and wait and wait. AGAIN! Why have appointments if you’re not going to honor them? Someone from their training department needs to go in there and get them in shape. But for me I’ve learned my lesson! Be careful, double check that your e-​lab request has been submitted by your doctor and, unless you show up when they first open, be prepared to WAIT! Appointments mean nothing to these people.

Worst Labcorp ever! I’ve been there twice, and both times they screwed up something trivial. The first time. They didn’t run my insurance properly, and 3 months later I got a notice saying that the company was refusing to pay because they had sent the forms to the wrong provider. Not only that, but I found out they had FORGOTTEN ONE OF MY TIME SENSITIVE TESTS. The second time I went (because I was in a hurry and didn’t want to go to a different location) they forgot to ask me for a urine sample and called me two hours later asking me to come back. I can’t come back! I don’t drive and I have work! Jesus! Get your shit together people!