Arby’s

You can’t go to arbys without getting a roast beef sandwich and curly fries. The staff and cleanliness has seem to have gotten better over the years. The only thing I don’t understand is how can you run out of roast beef? This has happened to me twice and it puzzles me. Other than that good place to eat.

The food here on the whole is decent.
However, there is one lady here who is a slightly larger older lady who is absolutely one of the most rude people I’ve ever encountered.
When I go to Arby’s I always get the Turkey Reuben. It’s delicious.
But this lady? She doesn’t seem to want to admit that this sandwich exists. The first time I encountered her, she seemed pleasant enough but kept saying Turkey Sandwich when I would say Turkey Reuben.
When our food came out, I had a Turkey Sandwich and Not the Turkey Reuben I’d ordered. I returned it and had the order corrected by another lady who was behind the counter. This lady told the older lady that, yes, there is indeed such thing as a Turkey Reuben.
Skip ahead a few months and my partner and I are at Arby’s again and we both order Reuben Combos. My partner orders a regular Reuben and I clearly state «I want the Number Whatever, Reuben Combo, but I want a *Turkey* Reuben and not a Pastrami Reuben.»
The food came out and I opened one sandwich and saw Pastrami and handed it to my partner. I then opened the second sandwich and what do I see? A Pastrami Reuben.
I take the food back to the counter and tell her that I didn’t get what I ordered, and, instead of apologizing and getting me the correct sandwich, she stares at it and say «Sir, you ordered the Reuben Combo.»
To which I replied «Yes, but I clearly said I wanted the combo with a Turkey Reuben.»
Unaffected she scoffs at me and says «Sir, the Number Whatever (because, no, I can’t remember the exact number of the combo lol) is a Reuben.»
«Yes, but I wanted a Turkey Reuben combo.»
«Well, *Sir*, the Number Whatever is the Reuben Combo!»
At this point I’ve had it with her and I raise my voice and say «Well, would you PLEASE tell me what it is I have to say to you that will get me a TURKEY Reuben Combo??»
At this point, a young gentleman standing behind her, stocking the turnovers, who had heard this exchange, calls out «Could I get a Turkey Reuben, please? And put a rush on it!»
This lady is clearly in the wrong business if this is the service she thinks is appropriate to give to a paying customer.
She will not admit she made a mistake –Refuses to in fact!- and will argue with you instead of fixing your order. Considering the Turkey Reuben is on the advertisements I get in the mail, I don’t think it’s too much to ask that I get the sandwich I order when I go in.
In the future, *If* I ever go to this location again, if this lady is at the register, I will ask for someone else to take my order.
So, if you’re like me and love the Turkey Reuben at Arby’s, and you go to the Piqua location and find yourself face to face with a larger older lady at the register, make sure you are Absolutely Clear that you want the *Turkey* Reuben, because she *Will* give you the Wrong Sandwich with a side of Bad Attitude dipped in Snotty Tone of Voice Sauce!