Crate & Barrel

Husband and I splurged on a few furniture items for our home during the last few months, and Crate & Barrel’s Lounge II sectional was one of them. We wanted an outlandishly deep, comfy sectional for TV time, and this one more than fit the bill. We went with a 3-​piece, 10’x10’ configuration consisting of a corner unit and 2 long end units. (Unfortunately, even though our living room is large we couldn’t accommodate the chaise unit unless we opted not to put a coffee table in the middle.) Absolutely no regrets. Kind of couch you need to crawl into and then never want to leave. It dwarfs my husband, who’s 6’4″.
Also purchased 4 stools – metal legs with unique and rugged tree trunk sections for the seat. When the stools arrived I really liked 2 of them, but the other 2 didn’t have the same look as the others. (The variation in the wood from stool to stool can be dramatically different, and we’d been given a heads up about that.) No worries, Rose ordered 4 more stools to the store and told us that at our convenience we could stop by to do the exchange. She even mentioned that if for whatever reason we still didn’t find stools we love that she’d be happy to order more – isn’t that great service?
Rose, by the way, helped us with all of the above and was terrific and very kind during the whole process.
Delivery was quick and easy, and Rose really worked with us to find a delivery date and time that was as soon as possible but that also jived with our hectic schedules. My understanding is that C&B outsources delivery service, and the 2 gentlemen who delivered and assembled our massive sectional were efficient, respectful, and personable.
Oh, and you know me: I so very rarely pay retail. C&B is not an inexpensive venture, but we got the sectional on sale and used a 15% off coupon towards the regular price of the stools.
There was only one part of our overall C&B experience that was not-​so-​good, and that involved my «back of the house» experience when I stopped by C&B to exchange stools. Don’t feel like going into detail, but suffice it to say the employee was terribly rude for no apparent reason. I suppose that’s why some people work in the back.
Love our furniture and our experience at this Crate & Barrel location! Thanks again to Rose.

Still one of my favorite housewares/​garden/​cookware stores. I have purchased some of my cutest serving dishes here as well as my favorite glasses. Also, my favorite knives has also been purchased here as well as my favorite linen napkins and woven placements. I currently have my eye on a Sabine vase. The minute it goes on sale, it will be coming home with me. I have yet to purchase a major piece of furniture here. Because, well, I am not too hard on furniture, it seems to last me forever.
I laugh at people that I know who compare Crate & Barrel to IKEA. One is a Pinto and the other is an Escalade. Customer service is always great here, too. They always carefully wrap my special treasures in a cocoon of heavy tissue paper to make sure they arrive at the hacienda in one piece. My latest favorite find is woven baskets and their Every Day Values department. I might have a leather ottoman in my future. Or sueded micro fiber. Or woven fabric. Another great thing about C&B, You can order swatches free of charge, so no lugging around swatch books. Love this store!

I am a sucker for these types of stores even more (I guess I am entering that phase of my life). So when they were having a 15% off Memorial Day weekend sale, of course we could not help but go and see what we can find for the house.
We were quite excited to find that we could get the Kitchenaid Mixer that we had wanted and save a nice chunk of change on it. What would have normally cost us about $ 450 soon became slightly more justifiable at $ 390. They actually had the item in stock which was better too so we would not have to wait. The staff is always pretty friendly here, and they always have neat stuff that matches our tastes.
Given the location of the store (not too far from the city where we live), our history of good experiences, and the fact that we have never had a problem or bad experience here, we will definitely be back and recommend this location for all of your home furnishing needs.

I enjoy shopping at Crate and Barrel and was so happy to find out that Pittsburgh had a store when I moved here in 2010! It really fills the need of a modern, moderately priced furniture, home décor, and kitchen store in this city.
My favorite thing to shop at Crate and Barrel is their glassware. They have a great selection, particularly of beer and wine glasses, at very reasonable prices.
I also almost purchased both a dining set and living room sofa from here but changed my mind at the last minute. They carry beautiful dining sets, but I was disappointed to find out that they carry a lot of mango wood options, which scratch very easily. After reading reviews of the tables that I liked on their website, I quickly realized that a soft wood table would not work in my home. I also really liked the sofa that I found at C&B — good quality, nice fabrics. However, I ended up going with a more formal, less mid-​century sofa from West Elm.
I love two things in particular at Crate and Barrel. (1) Their customer service is friendly and helpful without becoming overbearing. (2) They have a fantastic custom fabric for furniture selection that can give you very custom gifts something that you.

Lots of people were excited for Pittsburgh to get it’s first and only Crate and Barrel. I’m more of a IKEA person myself. This location is located outside of Ross Park Mall in a new space next to L.L. Bean. This location is really small compared to the Crate and Barrel in Legacy Village in Cleveland that I’ve been to.
This location offers dishware, home and outdoor furniture, kitchen supplies, rugs and much more. The customer service could be better. The store was completely dead while we were there and the sales associates couldn’t be bothered. They must think they are selling Rolls Royce’s or something. People aren’t spending like they use to. We are in a Great Recession after all! My wife and I were pretty much completely ignored the whole time we were in the store. Not to mention Crate and Barrel is really expensive when it comes to furniture. $ 900 for a wooden room divider? Really? You get the exact same quality of products at IKEA for a lot less money.
You guys can keep Crate and Barrel. I’ll stick with IKEA thank you!