PetSmart

I take my dog here every 6 weeks for the standard bath. It’s a great deal, $ 25ish for a long haired chihuahua. Includes bath, nails, ears. Now they have online booking available which makes it even more convenient. They do a great job every time, and in about 1.5 hours. It’s also nice that you can leave your pet for longer even if they finish the grooming, so I’m able to drop her off before work and pick her up after. Just a note, you have to request anal gland emptying if want it done, it’s included in the package but not done otherwise.

This review is for the grooming department.
We have a Yorkie who is not yet a year old. The service we received has never been great but the last time was a disaster. I have them use my gentle puppy shampoo and conditioner because his skin is sensitive (though they have mistakenly spritzed him with their horrific cologne afterwards twice — which negates the whole purpose for the gentle products I bring). When I came to pick him up this last time, I saw two dark tear stain down the side of his nose coming from each inner eye. He has never had tear stains so I looked up cause of this and one reason said improper grooming. I also noticed he would pull away and was extremely scared anytime we would touch his feet which makes me think they must have hurt him when trimming his nails. A few days after this last grooming we noticed green discharge from his right eye, he had been rubbing it with his paw so it must have been causing him discomfort.
We brought him to the vet and our vet asked where we brought him for grooming. When we told her Petsmart, she said NEVER bring your animals there. She gave me a name of a reputable groomer and put him on antibiotic eye drops. The eye is still infected after treating him with the full prescribed course. We have another appointment with the vet.

I bring all 3 of my dogs here for grooming. I have 2 who are 80 lbs each which makes it impossible for me groom. The techs in the grooming salon are professional and sweet. They are experienced at handling all types of dogs and do a wonderful job. My other dog is a cairn terrier coming in at 15 lbs. She needs to be trimmed regularly and these ladies are experts. They do a wonderful job. I could not be happier.
Having this store in the city is great. I don’t shop in the ‘burbs so being able to go down the street like the rest of the world is a relief. They have everything! I even use their vet services.
The staff is very helpful and courteous. They will even offer to help take things out to your car! All in all a super experience.

My groomer had to cancel our grooming appt for our Bichon. We were 7 weeks since her last cut and desperately needed a visit! I read the reviews here for PetSmart Shadyside and was able to get in the next day. The store was spotless and all staff very welcoming. When I got the grooming area, Ariane greeted us. I explained my dilemma and what my requests were for our little girl. She listened very intently and asked pertinent questions, further making me comfortable about this new experience. After telling me approx. how long session would take, she took my cell number and promised to phone me when she was done.
I received a call a little less than the suggested time frame and went to fetch our little one. She couldnt have looked more beautiful! Bichons have certain grooming needs and Ariane took care of things that I hadnt even mentioned! The cost was half of what I pay the private groomer.
I would whole-​heartedly recommend them for grooming. The location is great, the staff friendly and knowledgeable and if I could get them to carry our preferred dog food brand I wouldn’t need to go anywhere else for our pet needs! Bravo and thanks, PetSmart!

Five stars for the customer service at this location. As far as the products and pricing go, they are exactly what you would expect from a chain pet store. But I feel that the customer service here (not sure if it’s just this location, or a general PetSmart standard) exceeded my expectations! I have come here several times looking for aids for my pup’s separation anxiety. I’ve tried various things that didn’t help, but they let me return everything that didn’t work and went above and beyond each time in helping me pick something else to try. You can definitely tell that all the people who work here (or at least the ones I’ve interacted with) are animal lovers. They are always so understanding of my needs and extra sweet to my dog when we come in… there is a canister of treats at the checkout desks and the pups love this.
There was one somewhat negative experience I had here, which was when my boyfriend and I were buying Hill’s Science Diet kibble and a Hill’s representative accosted us and wanted to give us all kinds of information on why Hill’s is the best and which type of kibble we should be getting. We were in a hurry and made it very clear we were not interested in chatting… plus, we were already buying Hill’s food, so no need to sell us on it!
Other than that, I’ve been very happy with my shopping (and repeated product exchange) experiences here. They’ve got all your basic pet necessities in one place and friendly, helpful customer service to boot.

This review is for the grooming service:
I brought my Pem. Welsh Corgi in for grooming, and it was the best grooming service he’s received (out of probably 10 so far since I got him as a puppy, he’s only 1.5 years old right now).
The ladies in the grooming salon were so sweet to him, and they did the furminator shampoo/​conditioner everything treatment on him and it was only 2 dollars more. Amazing! I had the furmination treatment done at an actual grooming salon once and my corgi came home shedding like no other. I think they treated him, but never combed out the fur.
But here, they did the full service, and he didn’t shed for at least a week, which is amazing for a corgi (ie shedding machine). They also trimmed him up perfectly (the corgi bunny but must be trimmed with care!) and he looks great!
I’ll definitely be taking him back to this store for regular grooming.

I try to go «independent» with many things; I try avoid chains restaurants and stores as much as possible, but PetSmart’s grooming services at this location were one of the best in Pittsburgh. The staff was amazing with my dog who can get a bit nervous when people touch his feet. They were calm, understanding, and made sure my dog was comfortable. Unlike other local locations, they had no problem with him and did not use a muzzle.
I did not purchase anything from the store itself, but I will continue to use their grooming services.

Brand new store in a much smaller square footage than your average PetSmart. Since everything is new and shiny, products and services seem to be in place, in good condition, and just as well-​priced as one would expect. Some of the cashiers do kind of like miserable, however, in general the staff seems super friendly.
Kudos to their cat adoption section helping all those cute kitties find better forever homes!

Don’t fret my friends, I did not purchase anything here, just went in to see what it was like. Why would I purchase anything with Petagogy across the way.
I’m a bit amazed by how much of a full store they crammed into to such a small space. Everything you would expect to find in a regular sized store is in there. Adoptions, live fish, the vet, and all the animal supplies you can think of.
I will say the staff were polite, even though I didn’t purchase a single thing.