Richard is your old school repairman. You want a real Pittsburgh guy who knows what he’s doing then give him a call. You want some fancy company with digital marketing and accepts credit cards(and probably overcharges) then don’t call him. I was able to get an appointment within 24 hours of calling. He was prompt and even called the night before to confirm, and that morning to let me know he was on his way. I felt like I could trust him and I appreciate the fact that he told me to hold off on ordering a part for my fridge that I may not need. If I need repair work again for my fridge, stove or A/C I’ll definitely call him. Oh, and he only accepts cash or check. But that’s how the old school do it and I’m ok with that.