Shadyside Valet

Very rude and condescending. They have a way of really getting under your skin within a few minutes of trying to talk to them.

I dunno what everyone’s negative issues with this place is, been here a few times and it’s always been great. Friendly staff, solid service, never been disappointed, don’t be detracted by the negative reviews, always been good to me.

They’ve ruined my clothes on 2 separate occasions! I would not have returned had I known before I went to wear what I thought were «perfectly clean» clothes from Shadyside Valet. They are Streaky at best!
Stay away! They are awkwardly rude in a very nice way. Also they failed to even attempt to remove stains from my clothes, as asked expressly, on two other occasions. I took care of those stains myself. I’m ditching them and calling my bank to get a refund! That placed is cursed! …Nothing but BAD EXPERIENCES!!! I want you to know I’m not just an «Angry Customer». They really do suc!!!
After reading the other review’s I have them a «1 star»
Instead of 2. Giving them one is crime in itself.

I had great service from these guys, only people in town I could get same day dry cleaning and be able to pick up on Sunday from the Laundry Factory. Going to these people for now on!

This place was a life saver! I got into town late afternoon yesterday and it was pouring. I dropped the dress I was to wear today to a wedding in a huge puddle as I was trying to get stuff out of my car. After talking to them on the phone, they insured me that they could ha e it done by noon today in time for me to wear it. Everyone was busy but so nice to me. And they did a great job with my dress! I am so grateful for their help. It was such an affordable cost too! Recommend this location to anyone in need of an affordable emergency dry clean!

Simply awful! I dropped off three suits Friday afternoon, and the person who wrote my order was rude, but I brushed it off and chalked it up to a bad day. As promised, they were ready Monday after 5pm. I brought them home and was shocked. The backs of the jackets had the EXACT SAME wrinkles in them that they did when I dropped them off. Furthermore, there was the EXACT SAME crease in the left sleeve as when I dropped it off. Additionally, they did not smell so well. To make matters worse, they just hung the jackets on wire hangers without any cardboard to keep the natural shape of the jackets. The suits were all custom tailored and not cheap by any stretch of the imagination.
I refuse to even let them touch my suits again, let alone any other article of clothing. I should have read into the clue of the rude employee, but hindsight is always ²⁰⁄₂₀. The worst $ 35.00 I’ve ever spent.
AVOID AT ALL COSTS!

Horrible customer service and attitude. The only reason I brought a suit in to be dry cleaned was to get a button fixed. Not only did they not fix the button but they broke 2 others. When I showed them, they said not our responsibility. And the woman said she didn’t break them, the machine did. Well, duh, thanks… I know you didn’t break the buttons (although she was so nasty I guess she needed to explain that to others). Needless to say will not be returning. Stay away.

I had been searching for a reasonably priced drycleaner in the East End for months with no success when I stumbled upon Shadyside Valet. I have had items drycleaned and shirts laundered and pressed for several months now. I have also had a vinyl bag and a skirt repaired. Everything is always done well, and I have never had to wait more than a few days for my items to be finished.
The staff is very friendly, and there is usually never a wait. Everything is reasonably priced-​about $ 6 for a skirt or pants, $ 11 for a suit, and $ 8 for a dress. Considering the many over-​priced alternatives, I was so happy for find this place! Highly recommend.

They do not take pride in their work. While clothes are usually cleaned and pressed well, they do not make an effort beyond that. If you ask them to take out a stain, they don’t. Clothes given for repairs or tailoring are done right about half the time, the rest of the time they get lost. If you ask them to do two things to a garment, that is way beyond them — will do the hem but not the button, etc. They also lose things, more than once. Do not take your clothes there because they will damage or lose them.

Terrible dry cleaners! Poor customer service. I have gone there for convenience sake, but ultimately, I spend more time pointing out their poor quality and returning a second and third time to fix their mistakes than actually saving time. I made the mistake of not inspecting my items at the counter, and when I bring them back the next day, saying that they are still dirty, they have the nerve to make me pay for it again. I will never go there again, and I recommend you don’t either.

I have taken my clothes to Shadyside Valet for the last six months and have had mixed results. Just recently I have given them a pair of pants with rain splatter below the knee for a third time, having pointed it out when dropping it off each time, and received it back with no progress made on the splatter. Although this is hard to define, I also find that my shirts seem to be «beat up» after a few times through their care. They also staple the ID tags to the tag of the garment for dry cleaning, which a) is a bitch to pull out with your fingernails or otherwise and b) shows a level of disrespect to the clothing that bothers me. A very wise man once told me that if you aren’t receiving the level of service you require from your dry cleaner depsite repeated instructions, it is time to move on. I’m currently looking for a new dry cleaner.