Hometown Furniture

I went here looking for a rocker/​recliner. My wife was 7 months pregnant at the time. I was told I could pay for it and it would arrive January 11. That date came and went and I never received a call. So after waiting for an extra 2 weeks I finally decided to call. I was told sorry it looks like your order was delayed, and it would not be ready until the 11^th of Feb. They offered me free deliver for the inconvenience. At this point I was pretty frustrated. My wife was now 8 months pregnant, and physical activities were starting to become strenuous for her. I didn’t want to put wife through the process of trying out a bunch of different chairs until she finds one she likes again so I decided to not cancel my order. So it is now Feb 11 and still no chair. We called and we were told sorry it’s delayed. I cancelled my order and told them in a pretty nice way to get their shit together. At this point the lady over the phone said that they handled the situation in the best possible way and that my expectation were completely unreasonable. I didn’t want to argue in my then current state of mind so I just went ahead with the cancellation process. Now I have take my wife who is giving birth any day now chair shopping. Thank you home town furniture.

I have been buying my furniture from Hometown for years now. I have remodeled my entire house over the past few years and love everything I’ve ordered. I have price matched every piece of furniture and Hometown beats all competitors prices! Not only do they have unbeatable prices and beautiful furniture, they have an amazing staff. Everyone is very friendly and helpful. I always recommend Hometown to everyone I talk to.

Beat our expectations — outdid the big stores. We visited half a dozen of the big name stores in the area, found what we liked most, negotiated for their best deal, walked out, went to Hometown and they beat their competitor’s negotiated price by far. We needed to be patient for delivery and it came in 6 weeks (promised 6 – 8 wks). We were not charged for delivery and they even took our old furniture for free. The owner was very pleasant. This was a big deal for us and we had a great experience.

If I could, I’d leave no stars. Waited a week for a bed I ordered. They said it was there, but it wasn’t, so they tried giving me a cheaper bed at the same price. Poor customer service. I don’t recommend this place.

I purchased a sectional and tables at Hometown Furniture and have recommended them to all my friends and family. GREAT customer service and the delivery men were fantastic. The furniture was priced right. I had a horrible experience with LazyBoy furniture in Naperville, so Hometown was a breath of fresh air. Same furniture, better prices and definitely better service. Thank you to the entire Hometown Furniture team, you have a customer for life!

I have been going to hometown for 12 plus years. Everything I have ordered has been beautiful! I would highly recommend this place!

Ordered furniture and was told it would take 4 – 6 weeks and it didn’t come for over 8 weeks. I think that is a ploy to buy from them since most other furniture stores appeared to give us a more realistic estimate for delivery. At the time of the purchase, my wife and I found the same couch elsewhere at a cheaper price but Hometown promised we would receive it two weeks earlier.
We called three weeks in a row for a status update on the furniture and every time we called we got a different answer. Delay in shipping due to weather (made sense because of the polar vortex), broyhill didn’t have a piece to finish putting the couch together (really, broyhill) and broyhill was acquired by another company so everything is just slower (not far fetched). Not sure what it was, if any at all.
To top it all off, the delivery staff really did a job on my trim trying to get the furniture downstairs. You may think, well, this often happens but our furniture came in six pieces (Veronica) so it’s not like they were trying to get a couch that was put together into my basement. My trim is all torn up.
For a small local business, you would think they would try to differentiate themselves from competitors through service. Well, I haven’t reviewed a call from them asking if I enjoy my furniture or to ensure the delivery was hassle or damage free.
Buyer beware.
On the bright side, the furniture is nice but they don’t build the furniture.

Moving up from starter home in Oswego to teardown in Naperville. Trading out a number of pieces with the move. We visited just about every furniture store in the general area. Sales team at Hometown was no-​pressure and a pleasure to deal with. Prices were right. Owner Russ couldn’t have been better before, during and after the transaction. Keep your money in the local community and go support Hometown Furniture!