Ntb-National Tire & Battery

Couldn’t get an oil change done at another place because they didn’t have an oil filter in stock for my type of car. They told me to go to napa or autozone to pick one up and come back.
NTB said they didn’t have a filter in stock for my car either but what they said was that they would go out to get one for me. Above and beyond customer service. Loren an older gentleman handled everything for me. Seemed like a very nice guy who knows what he is doing. Didn’t try to sell me a bunch of crap I didn’t need either.
Went in on a Friday morning around 10 and left well before 11.
Will return here in the future!

I came in today with a tire that needed to be patched. I had taken it to Firestone and a local tire shop but neither one would have a patch big enough to plug the tire. I went in to NTB and was quickly greeted by Loren Matthews. He was also my service adviser and quickly wrote me up for the tire repair. He told me it was a pretty big size hole but would attempt to fix it. I also had two TPMS sensors that I needed installed of which the other two places would not install them since I didn’t purchase the sensors through them. I asked Loren and he said he would definitely take care of installing them for me and assured me I shouldn’t worry that it’s his job. I was out at a reasonable time and was very pleased with the professionalism from Loren. I highly recommend working with Loren.

If I could give –10 I would, stay away from all locations and never apply for credit no matter how desperate you are. The will charge you late fees when you make payments early and pout on your credit report.

YOU WILL GET RIPPED OFF.
I’ve been to this NTB multiple times for oil changes and they always found something else that supposedly needed work. Brakes, tires, suspension, filters — you name it. Mind you, I maintained my car fairly regularly at the dealership so these issues always surprised me. I should have caught on earlier.
I decided to get another opinion after they said my brake pads, rotors, and struts all needed work. Colonial Tire — a REPUTABLE shop up the road — said none of those issues existed. The metal grinding noise I heard was from the backing plates, which was a $ 25 fix. I am mad at myself for not going there sooner.
I wouldn’t even trust NTB with an oil change. I’m sure they’d «find» something else that needed work. Consider yourself fairly warned about the NTB scammers.

I went online and made an appointment to have two tires installed. On the website, I specified which tires I wanted, and was quoted a price. Honestly the only reason I was going to this place is because of the price on the website.
When I got there the technicians had no idea that I had made an appointment, and they didn’t have the model of tire that I had selected on the website. Instead they offered to replace all four tires for the low price of $ 500, plus alignment, labor, and balancing.
Once I selected two tires that were in my price range, and that they did have in stock, they went to work. While they were changing the tires, one of the techs came back and showed me a long list of things that the car also needed done, which coincidentally, they happened to sell right there.
They were right about some things, the car is ten years old after all. However, the tech insisted that I needed new brakes, despite me telling him that I had them replaced less than a year ago, and he told me that my battery was going to die any day now and it was dangerous to be driving it like that. When I called AAA to replace my battery, they tested it and said it was fine.
I ended up spending three times as much as I planned, and they tried to squeeze even more out of me. I’m never going back there again.

The service manager I believe his name is Brendan, has no idea about cars or how they even operate, he was recommending all this work that my car supposedly needed, and when I went to ask him questions he have me the run around and couldn’t answer my questions. He kept going in circles but wasn’t answering what I asked. I than spoke to the store manager who just wanted to sell me the same stuff, he also doesn’t know anything about cars. Where does NTB find these guys. I went to the dealer the next day and they told me NTB was trying to rip me off and I don’t need struts at 60 000 miles. BUYER BEWARE this place is a joke. Always get a second opinion, don’t believe the crap they tell you and always ask to see and have them explain it to you.
I won’t go back!

Home of the 2 hour oil change! On the bright side, there is a Dunkin Donuts next door so you can have a meal or two while you wait.

Tires and only Tires. Check them out on line first, make sure they have what you need, then go in, be specific, get your tires on and get the heck out. Do not stop to look, listen or anything else. Just get the tires.
So, found the tires on line, great deal. Went in, they had them in stock as advertised. Told them to put them. We went over to Target and came back an hour later and the tires were on as they said they would be. So, up to this point, service was great, staff was friendly, things delivered on time. It was perfect. (At this point, you should pay the bill and go)
So the Service Manager wants to show us something. He wanted to explain why the tires had worn the way they did. It was the Struts. According to the man, they were from the factory and should normally be changed at 50K miles, we had over a 100K. They were not in good shape and needed to be replaced as soon as possible or the new tires we just put on would suffer the same fate. Out of the kindness of his heart, he would give us the special that they ran last month. Front struts and throw in the rear shocks for free, just about $ 1500. We declined. We told him for that kind of money, a second opinion was needed.
So a little background. The tires were the way they were because the we ran them too long without rotating them. The dealer, and another trusted shop both said the same thing, keep on driving, balance them and when the treed gets low, them change them. So that is what we did. Also, the reason the Struts were from the ‘factory’ is because the dealer had changed them all with … factory parts.
Now, just to be sure and to give the benefit of the doubt to the man, we did have a second opinion. The shop looked at the struts, the shocks and the balance (which NTB said was out of whack). Funny thing, everything was as it should be. There was absolutely NOTHING wrong.
So, I did check Unilocal when I first showed up, saw the 1.5 stars but did not read the reviews. I just guessed everyone hates the tire shop. So after we left, I read the reviews. Funny how they all have the same recurring theme. False claims of equipment condition. Oddly all from the same guy who on Unilocal asks you to come back in because they have changed their evil ways.
The really bad thing is that if they ever do find anything wrong, no one will believe them and may in fact get harmed.
So, get the tires, which are a good deal, and get the hell out.

THIS PLACE WILL TRY TO SCAM YOU LIKE THEY DID ME!
I recently took my Toyota RAV4 here because I had a nail in one tire, which was not flat, but potentially would. They were open Sunday (4÷21÷13) and my regular place was not. Got talked into 4 new tires — That I could see the argument about tread wear and they were needed. Got a call about an hour later stating that I my tie rods were «broken» and the struts needed to be replaced and this work would be about $ 900 over the original quote. I got suspicious and thought that if I am going to throw that much money at my vehicle, I would give it to my regular repair shop (Colonial Tire). Car went in today (4÷23÷13) and guess what — my tie rods are fine and so are my struts. I wish I could give them 0 stars, but I can’t seem to figure that out. Looking at the other ratings, I guess I should have known better.

some tough reviews on here but since the management change, it’s like a whole new place. Purchased 4 snow tires and also referred someone else who purchased as well. Overall a great experience. Just went back to have the snow tires taken off and was quick and painless. Dave is very polite and ensures a great customer experience.

A month or two ago I checked prices at NTB as I felt I was being gouged at the dealership on tires — and they didn’t offer any options. NTB had some good tire options at decent prices but not available in the Plainville store at that time and so I put it off. This morning I was heading to CT very early for work. I got onto the highway and my dashboard lit up. The rear tires that I knew were in rough shape were finally messing with my car’s performance. So, I went to NTB. They didn’t have the tires there and the tires weren’t on the same sale that they were when I called a month ago. Still, Dave said he could get the tires there and get them on the car in a couple of hours. He also honored the sale price that had expired. I was skeptical to deal with NTB because I had read the posts here but I really didn’t have a choice. So, I had them do the work. They got the tires from another shop and got them on the car in under two hours. They didn’t try to pressure me into a bunch of add on services and I felt they were very respectful and straight forward. I would go to NTB again and I will recommend them to family and friends.

Not sure why so many reviews. I went in last weekend I received fast and courteous service. The manager took time to explain all my options and helped me make the proper decisions for my car. Thanks NTB for making it easy.

I’m seriously disgusted in this place. I got a flat tire when I was doing errands, ended up at Target and heard the air gushing out of my tire. Called my husband to come pick me up (I don’t have AAA! Who doesn’t have AAA?) and he said «You’re right across from NTB, see if they can patch it». Duh! So I drove over there, walked in with the baby in the stroller, and they said it was no problem, they’d patch it.
So I walked back over to Target to finish up my errands, and came back, and my car was in the same spot. Oh well, they’re busy, no big deal. Well, an hour and a half and a SCREAMING baby later, they start their bait and switch. They tell me it can’t be patched, there was a 6 inch long screw in the tire. And then they tell me that the tread on my tires are so worn, that I need FOUR NEW TIRES on my 2011 car. Um… are you serious? I literally just got an oil changed at a VALVOLINE who sells you everything and the kitchen sink and they didn’t mention anything about my tires. Then they say I need new brakes, again, on my 2011 car that I just bought a year ago. I kept saying no, no, no, no. Then they basically me and my child are going to DIE if I don’t get new tires and brakes right now. I’m sorry but I’m not dropping $ 1100 on tires and brakes when I know I don’t need them!
So I said, can’t you just put the spare on the car? And I’ll figure out what to do. It was like that never even dawned on them. Two hours later, and now a REALLY screaming baby and I had to go outside and rock her back and forth, my spare tire was finally put on the freaking car. I finally got to leave, but not without an $ 1100 quote and them seriously telling me I need 4 new tires on my car that has less than 30k miles.
Idiots.
So I brought my car to well respected and trusted mechanic, who said there was absolutely nothing wrong with my tires or brakes. It was true that they couldn’t patch the hole, but I could just get one new tire because there is no wear on my treads.
What a joke. Will absolutely never go back to a NTB! They’re disgusting!

Call to find out prices on tires.
Quoted tire size and auto make and model.
Scheduled a same day appointment.
Arrived and was quoted $ 200.00 more that the quote from 15 minutes earlier for the same tire.
Walked out after being given attitude by the clerk.
Bought tires at Town Fair Tire, same tires, same promised service and warranty AND a pleasant clerk.
Priceless. NTB– should stand for «Not Today Buddy»
Sally

I called NTB after seeing the buy 2 tires, get 2 tires free special. Turns out that even though I called the DAY after the promotion started, they were completely out of the tires that could apply to the promotion and quoted me $ 700 for 4 tires!!! After talking to my dad, he said the same thing happened to him a couple months ago when they ran the same promotion.
Don’t post a coupon or sale if you are not willing to honor it. What a way to drag business away!

Similar experience as Sue P. They take a long time to do anything. They’re friendly enough and I’ve no reason to suspect dishonest work, just expect to wait.
I figure two stars because at least they don’t screw you on work.

I went into NTB a few days ago to have a quick oil change done. I arrived at 3pm and asked about how long it would be. The guy behind the counter told me ‘about an hour.’ Ok no problem. A friend of mine had come with me so we walked across the street to Target to do a little shopping and returned about an hour later. My car was still parked in the same spot… There was a tech looking in the window, so I assumed he was about to bring it in to do the oil change and maybe they were just running a little behind. ok fine, no problem. So we plop ourselves down in the waiting room and wait. and wait. and wait. another hour goes by. We’ve been the only customers in there and have seen at least 2 techs. At this point we grabbed the manager and asked how much longer it would be. He says ‘it’ll be done in about 15 mins’ 15 more mins! That, to me, means that it probably hadn’t even been started more than 5 – 10 mins ago! It took them about 2 hours and 20 mins just for a damn oil change. And then, you would at least think they would come over and apologize for the long wait right? Nope. After I paid– the full price too– I asked the manager what the heck was going on that it took so long (and that we weren’t honestly updated when we had gotten back from Target). He had no real answer, just that they were ‘backed up’. Ridiculous. I’ll never go back.

Do not… under any circumstances. go here for anything but tires or batteries.
I had front struts replaced and have had to return 3 times for issues:
wrong parts on original install
loose linkages
linkages coming loose after 100 mi.
Horrible service and techs that are clueless.
Avoid…avoid…avoid!!!