Allen Wayside Furniture Superstore

I’ll give one star for the star that works in this store. Kimberly is a hard working lady. We were just in there on Saturday of the Memorial day weekend. She was by herself and was helping 4 sets of customers at once. The owners attitude (Jen) is atrocious and unprofessional. Here is the quick story:
I had already priced furniture for 3 – 4 months and knew roughly what i wanted to spend. I wanted to give the business to a place in my hometown and liked Kimberly when I previously visited. The pub table and chairs, and two sofas came to approx $ 3900. Higher than Bernie and phylls. Being the holiday weekend and most places were 10 – 12.5% off I offered to write a check for $ 3500 plus I would pay delivery. Kimberly called an owner and he said no thanks. I thanked Kimberly for her time and off we went. I called the Portsmouth store and Got an owner Jen. Explained that I already had a quote from a competitor and that I worked and lived in town and what my intentions were with future business and referrals. Her brilliant statement «that’s the difference between us, I would never ask for a discount»!!! obviously I was flabbergasted that a business owner would be that oblivious to how rude the statement was. I told her how rude it was to even make the statement and she was so clueless she repeated it! A statement from the guy that answered the phone in Portsmouth…“our prices are already as low as they can go, so we don’t discount”. ummmm. no they are higher than the competition that’s why you have a price match policy.
Be sure to read the policies on their board. STORE CREDIT ONLY EVEN IF PRODUCT IS DAMAGED. ABSOLUTELY NO REFUNDS.