H&R Block

In short, the representative that I met with was incredibly rude. After she haphazardly prepared our taxes, I wondered aloud if it would be better for me to prepare my taxes at home because I was surprised at the service fee. Before I could finish my thought she gruffly snatched up my W-2’s and tossed them at me. I still find it difficult to believe that a professional behave in such a manner.
She stated that I wasted her time. I replied that I was merely thinking out lout, I could have very well asked her to file for us. Her disposition changed immediately when she thought I was going to stay but I refused to give her my business. I am aghast that my documents were handled in such a way and TOSSED AT ME. I am certain that this employee is not representative of H&R block as a whole. Nevertheless, I will not be returning to this location. Her behavior was abhorrent and her customer service was nonexistent.