Berkeley Decor

Had beautiful hunter douglas shutters and two story drapes installed recently. I can’t say enough about their customer service. They helped me choose the perfect fabric and the right shutter frame for my tilt in windows. The prices were pretty competitive but the service is on another level. I will definitely be back.

I took in an old corduroy mini rocking chair to be reupholstered and re-​padded. The the seat was sinking in. I really didn’t have hope for this rocking chair but it was my husbands when he was little so something had to be done. WOW when I got it back it exceeded my expectations. It is gorgeous and exactly what I wanted but better. Thank you!

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When I came in to Berkeley looking to have my sectional reupholstered I most definitely asked for advice from the staff as to what fabrics would be suitable for the application. At NO POINT in time did anyone bring to my attention that the weave of the fabric I was looking at (from a book that they pulled for me to look at) was more likely to snag than other weaves; I never would have chosen it. Mike did not mention that about the fabric until after the job was finished! I’m not sure why Mike emphasized the word «LIGHT» in his comment. the color of the couch has never been mentioned.
Mike, you might want to check with Erika on some details that you’ve gotten incorrect. When I came in to address the stains, I mentioned that I was surprised at how the fabric felt. I asked Erika if she would find the sample book to confirm the right and wrong side of the fabric. She asked me «do you think they covered it on the wrong side?». I told her «it seemed like it, but that I could be completely wrong.» She assessed the sample book in comparison to the cushion that I brought in, and said «You’re right, they did. We’ll re-​do the whole sectional». I felt horrible and said, «wait, let’s slow down.» «That’s a ton of wasted fabric, and so much wasted work for the upholsterer.» I was so uncomfortable with all the waste… ask Erika. I asked if I could think about it. and she said «What’s to think about, it was done incorrectly; let us fix it.» I asked what my options were. Erika brought up the possibility of a discount to keep it as is (she’d have to consult the owners), or just let them re-​do it. I asked if I could think about it… Erika said «sure». She thanked me for my attitude and I left. I did think about it, and because Erika HAD INDEED told me it was the wrong side of the fabric, I had concerns about the wear and stain repellant aspect of the fabric in comparison to the right side. Based on the information I was given, I decided I had better have it re-​done. I emailed Erika to let her know my decision (choosing from the options she had given me) and she replied that the owners had said it was not the wrong side and re-​doing it was not an option. She said they would re-​do the portion that was stained. Unfortunately the scenario of one person saying it was done on the wrong side and just shy of insisting it be re-​done turning into something completely different… left me not trusting the process or Berkeley itself.
The vendor’s results had nothing to do with my review. My unhappiness was not with vendor but with the Berkeley staff. That initial scenario was disappointing enough even before the fabric starting snagging (on a couch that is barely used). Why would you not tell me a fabric weave may be prone to snagging BEFORE a $ 2000 job vs. afterwards?!?
I was so excited to get this couch re-​done, and as I stated before… now, I’m afraid to sit on it, as it truly is prone to snags. Discount for my troubles? No, thank you.

I went here about a year ago because I wanted to reupholster my rocker that I got on craiglist. Not only was their price great, but the rocker came back in way better shape and you could not tell it was the same chair! They have excellent customer service and always willing to help out. Their location on Preston is so clean and I feel welcome when I am there. I will come back soon for window treatments and custom furniture. But they have pretty much everything that you need for your home. I high recommend you to check them out.