Floor & Decor

See a guy named oscar he is freakin awesome. This guy goes above and beyond a real servant with a great attitude… and he does it without asking, he looks for ways to help. I was totally impressed, very rare these days.

We’ve purchased tile, hardwoods, molding, and more many times here for restaurant projects, home projects, etc… Quality of product is always top notch and staff is sufficient if you know what you are doing. We just purchased the most beautiful marble tiles for our bathroom for an untouchable prices

So…
Basically calling ahead and checking inventory is pointless.
It’s a tile & flooring roulette wheel.
Always a half-​dozen employees waiting around watching contractors wait at the register for the computer to tell them they «may wanna go to Arlington to pick it up»
It’s like the entire point of keeping accurate inventory is lost with this company.
I won’t comment on their pricing or selection: because any positive or negative comment is moot.
They are brain-​dead.
Having said that– I like that they are
Friendly when they tell you that you drove there for nothing.
And the classic rock music playing was nice.

This was our first time in Floor and Décor — on recommendation from our contractor, we stopped to look at tiles for our bathroom remodel. When we arrived today, we found our floor tile and backsplash — we needed help with wall tile. Terrance Rone and Zack helped us get the amount we needed. We had to purchase some loose tiles to make sure we had enough. Terrance followed us to the register and used tape to secure the loose tiles… then he helped my husband load everything into our car! Customer Service at it’s best! Looking forward to coming back

I have just finished my ordered here this morning. This store is recommended by my wood flooring technician. They have a great selection of all different colors and styles. The staffs here are very helpful. They walk me through some of different wood samples and colors, give me a good advice on how to choose the flooring that suit to my house overall setup along with curtain and wall colors. I don’t have to wait long because they are all in stock ready for delivery. I can’t wait to see my new flooring! The price is very affordable. I would recommend this store to my friend and my family.

We bought a large amount of faux wood tile – over 1,000 sq ft for a large job on the downstairs. The tile was put in a by a guy with 30 years experience. So how could things go wrong?
First off the tile never got delivered… luckily this was not a JIT job or labor would have been left sitting. I called the store and a redelivery was arranged. No big deal? Nope I would come to wish they never delivered it at all…
It urns out the tile sold by this company is not up to spec, it is advertised as being within ¹⁄₃₂ of an inch true-​and has a rating that makes one think it is well suited for use in a living space. However it turns out at least a good portion of the tile we received is ¹⁄₁₆^th to ¹⁄₈^th or perhaps more out of true on various parts of the edge The results? The floor looks really bad over about ¹⁄₁₀ th the house and is marginal in other parts. The floor looks warped, really bad in one hallway and less so in other areas.
So i went to the store. The Manger offered to have me pay $ 350 to the store to have him come and look at his shitty tile! I brought him 3 tile from one box which were clearly out of tolerance and showed him pictures of the job to no avail – he want’s $ 350 to hear my case. To be fair, they will take compensate for the tile we pick up – so Im told, but the labor is on my contractor. Each tile we do put in will have to be inspected and we had a failure rate of 75% in the box we opened.
Long story short: The product they sell may or may not be what is advertised on the sign. If it is not you are in for an unpleasant experience when you open the box. The store manager doesn’t have the authority to make things right. For big jobs, go with reputable stores that stand by their product.

Great service spot! Fair prices too! Be sure to get extra as some run low — right when needed! Recommend them!

There is plenty of tile to choose from. But do not expect anyone to help you! The people working in this store are not bright and not helpful. The checkout process is particularly painful as they have to manually check all stock and don’t appear to have any inventory system on their point of sale system.

I needed a specific tile to match some that had been damaged. I was delighted when I found it and ordered it online from the Floor and Décor website to pick up at the Plano location.
Not only did the store not acknowledge the online order, I found out from the corporate customer care line that the Plano store actually sold the product the day I was supposed to pick it up to someone who walked into the store.
The tile is now out of stock and Floor and Décor cannot order more from the manufacturer.
Additionally, the manager of the store has yet to return my calls.
Whatever you do, don’t order from Floor and Décor online!

They have the stock, the designers and the patience to help you knock out ANY type of tile or hard flooring project. Examples are built to show off products and the staff is delightful. Go early in the morning for more personal attention with far fewer crowd crazys.

This store is what it markets itself to be. A discount flooring store. You get what you pay for. We’ve been able to secure inexpensive tile for some projects that have worked out well.
I do agree with prior posters that:
A) make sure you get more than enough of what you want because odds are you won’t find it there again
B) customer service is lacking. You have a ⁵⁰⁄₅₀ shot of finding someone helpful when you need them. Again, you get what you pay for.
So if you go in knowing what to expect you shouldn’t be disappointed. If you go in expecting designer experience at discount pricing, you will be disappointed.

They have good prices and an amazing selection. The only issue there is NEVER enough staff to check customers out. Every time I go there I wait regardless of the time of day. It seems like it would make sense to train the floor people on the register. I also ordered trim and they never told me it came in. If you need limited service but know what you want already its a good place to go.

Large selection of flooring. Very helpful and courteous employees who are happy to answer all your questions. The prices are comparable to a big box store in some instances but if you find a close out or discontinued option, you’re in for a great deal — heavily discounted! Great store to compare prices and find some smoking deals!

Good products. Nice people working the store but No support. Message sent goes unanswered by the manager AND regional manager. May have better luck buying elsewhere.

Floor and Décor recommended that I use a company owned by «Luna». I hired them in June and it is November and the work is still not done. The workers destroyed my property and possessions and the owner just hangs up on me and ignores my calls. I STILL DO NOT HAVE A KITCHEN!!! Floor and Décor GAVE me their business card and recommended him because he brings them business but they DON’T CARE about his poor business practices!!! I told them and they are STILL recommending this guy!

They have all sorts of tile and flooring, but have very little to no customer service. There are not enough people working at the front desk checking out, and frequently, the people that are ignore customers waiting in line. All in all, I would recommend this place only because of their selection for tile and flooring, but otherwise would advise people to avoid this place.
Update–
Since I’ve last been here, they have added two more checkout stations and seem to be amply staffed. The selection is great as always, and with the addition of more staff and checkout stations, Floor and Décor is definitely improving and has become a place I would recommend.

I went to this place today and their customer service was horrible. No one would help me. They didn’t know what I was talking about or how to find the answer. One guy left me at the service counter and never came back! Rude!!! Horrible experience. Will NEVER go back!!!

Great source for real stone products at incredible prices. We have remodeled two bathrooms and our kitchen with Floor and Décor stone products. They offer a fine selection in a large variety of materials, shapes and sizes. Inventory changes often, so stop in periodically to see what is new. Also, once you find something you like buy it, and buy enough of it as stone is unique… and as such, product might vary by lot.
Their return policy is great, and I’ve never had a problem returning anything as long as it was returned within their 30 day return window.
Design consultants are often available for an opinion on your direction. There are three locations in the metroplex so you can often find product at an alternate location if the one closest to you is out.
They have good displays using their products that provide design inspiration. Check-​out attendants are friendly.
Staff is not always available or knowledgable and the quality of the product is good but not premium grade. Overall, nice selection with great prices.

Wow! The most unpleasant experience ever! We ordered cork flooring a month in advance and was told it would be received in 7 days. Not the case at all. We call 3 weeks after our order to see what’s up. Nobody has any answers why our material has not arrived. We make calls and no one calls back. Turns out our material is sitting in a warehouse and no one knows who it’s for. It took over a month for us to receive our material and even still they insisted we needed transitions which we did not receive. They let us order $ 600 worth of the wrong underlay. All in all these people don’t know much about flooring and have very little communication skills, NO problem solving skills and costumer service down right sucks! Would absolutely not return. They blew it it BIG!

Came here to buy some laminate flooring for my house. We adopted a puppy so our floors are in desperate need of replacing. Scott, the flooring expert, was easy to work with and helped us with placing our order and finding the right underlayment to go with the floors. We knew what we wanted and it was really easy to place our order. The flooring we chose was a special order so we have to wait 14 business days to recieve it. The customer service girl didn’t know much about their price match policy when we asked. We were in and out of there in less than 30 minutes.