Conn’s HomePlus

Ask for Mario. He was very helpful and will get you everything you need without trying to force you to buy more than you want.

This store’s employees are completely different from the other Conn’s. They are professional and knowledgeable and not pushy or misleading. My initial experience with Conn’s in North Dallas initially turned me off from buying from them, but I am glad I decided to pop into this one. I worked with Reuben and he had me out of their in an hour. He explained my financing options in a way that I could understand them and definitely went above and beyond on customer service. He was a very honest and transparent salesperson, which is rare these days! (I know, I am in sales myself!)
I would say, if you have had a negative experience with Conn’s in the past, give this location a try! It was completely different experience and even the store itself seemed cleaner, brighter, and well taken care of.
I bought my LG washer and dryer today for a great price, will update on total buying experience after complete but so far, so good! Well done, Plano store!

During 2015 I have purchased a number of things from Conn’s and have overall been pleased with everything. On November 30, 2015 I purchased a Husky Power Recliner for my 91 year old husband who is in an Alzheimer’s group home. At that time I foolishly allowed myself to be coerced into purchasing your Furnituregard plan.
On Saturday, December 12, 2015 the recline control stopped working. On Sunday, December 13, I contacted the repair number and was told someone would be in touch with me within 24 hours to set up an appointment to make the repairs. After several days with no contact I again called the repair number and was told the earliest available appointment would be on December 30, 2015. Technically, I would think the chair was still under warranty but none of the numerous people I spoke to in regard to Furnituregard would address the question.
As so often happens with this sort of plan the consumer has no recourse and no way to work out something to get repairs done more quickly. Having the chair has been a wonderful thing for my husband since he often is unable to sleep in his bed at night and is able to sleep in the recliner. I am doing everything possible to make this World War II Pacific Theater veteran comfortable and reasonably happy in this very hard and trying time in his life. Even though he has the disease he is still mentally alert and aware of his surroundings.
I know there is nothing to be done about it at this point but I see nothing to do on my part but to contact an independent repair person to get the chair fixed. Obviously the charge for the Furnituregard plan was just another $ 79.00 addition to the cost of the recliner.
Jimmie V. Wofford
214÷679−4850

We ordered a coffee table and some furniture from Conn’s in lake Worth Texas when they were delivered the delivery person said the table was damaged and had to take it back to the Dallas warehouse and another one
would be delivered in two days. We called the warehouse and they said the ticket was closed. We called and called and talked to many people at Conns and they either hung up on us or didn’t care to help us we spent a lot of money at Conns and will never deal with them ever again!!! I wouldn’t give them a single star!!!

We received an ad from Conn’s Furniture Plus last week. Because we’ve been having a problem with an ARCTIC BLAST on the Refrigerator side of our Refrigerator/​Freezer, we decided to see what kind of deals they might have going on. I’M SO GLAD WE DID!
When we walked into Conn’s the first thing we noticed was how clean this place was. It looked as if they just opened (they hadn’t). Almost immediately we were greeted by a young man, Alex Resendez, with a handshake and a smile. «I just want you guys to know I’m here to help and if there’s nothing I can immediately help you with, please just let me know when and if you do.» He said.
I said we would let him know. He politely responded, «I’ll just be right over there. Please let me know.» I said okay and headed to the refrigerators. Once we decided on the right one for us, Alex worked quickly, answering all of our questions and making the deal we were excited about.
This was a great experience. We were in and out in an hour. Most of that time was US deciding on which refrigerator we wanted to go with. Great job Conn’s and great job Alex! ⁵⁄₅ Stars for you sir!

I’m disappointed to be writing this review but others need to know about my experience. It’s a little long but stick with me. Members of my family have been loyal Conn’s customers, buying a refrigerator, several tvs and washer and dryer there in the past several years (before their move to the new location). For each of those purchases, we were able to negotiate the price of the item and get a great deal. Conn’s was our first stop when the bf and I were looking to purchase a new washer and dryer. We expected to find some good prices during the 4^th of July weekend. John was the salesperson who first approached us and he was very nice and seemingly passionate about washers and dryers! We zeroed in on a model we liked and the price was «marked down» from $ 1,199 each to $ 799 each. Seemed like a great deal, but we wanted to check other retailers first. I told John we would likely be back and he brought store manager Jeff over to say hi. Jeff said he would do anything to earn our business and would not be undersold by another retailer, so to come back after we checked other prices. He stated that Conn’s price matches other retailers and gives you 10% of the difference as well. I asked if that meant an advertised price, so I had to have a paper ad in my hand, or a retailer’s every day low price as well. I asked Jeff this specifically and he said he would not be beat by any retailer’s price, advertised or otherwise, so I did not have to have a paper ad. Conn’s sale price of $ 799 was also ending that day.
We checked Fry’s, Home Depot, Sears and
. Nebraska Furniture Mart was closed on ⁷⁄₄. The stores we checked had the washer and dryer for $ 799 each or within a few dollars of that price. I wanted to give Conn’s my business, and expected to get a good deal, so we returned later that day expecting to purchase the items. I explained to John and Jeff that their «sale price» was not a great deal, as everyone else was selling it at the same price as well, so I asked him to do a bit better on the price. Jeff then informed me there is no wiggle room on the price and it is what it is, his hands were tied from doing anything at all. I asked about our previous purchases where the manager was able to negotiate price and was told that Conn’s went public 3 – 4 years ago and since that time there was no price negotiating, and also because people were taking advantage of it. So then I asked if we could get it delivered the next day (there are signs everywhere about next day delivery) and was told no, they were already full on delivery for Sunday. Jeff was asked if maybe he could squeeze us in (he did say he would do anything to earn our business) and we were told there was no possible way. So, we left, with somewhat of a bad taste in our mouth. Doing anything to earn our business apparently meant doing nothing. I told John that I was going to check Nebraska Furniture Mart’s prices the next day.
John had gotten my phone number and texted me the next day asking about NFM’s prices. They were about $ 10 cheaper each. John said the washer and dryer we wanted remained at $ 799 each for that week at Conn’s. On Friday, I again checked with NFM, they were $ 26 cheaper each. (I did not want to buy from NFM given their poor delivery reviews). I text John to confirm he would match the prices and I planned to purchase the washer and dryer that evening. He responded that the manager would not match the price but would give me a $ 75 gift card *after* my purchase for my next purchase! John was very apologetic and I know none of this was within his control. I called Jeff and asked for an explanation about why he said he would match the prices and now he wouldn’t. He kept saying he was sorry he couldn’t but wouldn’t give me a reason why. Then he said it was only advertised prices. When I reminded him I asked him that specific question and he had said otherwise, he apologized for the «miscommunication.» When I pressed further that there was no miscommunication and he outright lied, he said a VP had been at the store today and would not approve the price match. I asked if they really thought it was a great business decision to lose me as a long-​time customer over $ 52 and he said no but could do nothing.
End of the story, we went to Fry’s where we felt valued as customers, the department manager (not even the store manager) was empowered and bent over backward to earn our business and we got a FANTASTIC deal. I will not patronize a business where I am lied to and that is exactly what happened here. I fully expect a response to this review to spin this story but this is what happened. I will never shop at Conn’s again and you shouldn’t either.

If I could give a negative star it would be 1 ½ negative. They have the worst communication skills. I purposely asked them to notify me in enough time to make arrangements if items could not be delivered. If I had not called the week it was to be delivered to verify the time I would have not known until the day it was to come that the items were back ordered until late May mid June. I had even ordered it for a week after the shipment was to be in to give them time to make sure all is in
Its apparent they are after the money and screwed you after the sale and who cares if your home is empty and your sitting on the floor. Ugh. I should have known not to trust any place with the name conn. Lucky there’s a new furniture store with better products and services and are true to their words. Please take this as a strong warning and read carefully and ask all questions if you decide to purchase here. Even rental places with high interest rates would be better than these people and at least they are upfront on all parts.

What can I say about Conns? Awful. One of the worst furniture store I have ever purchased from. My boyfriend and I purchased from Conn’s in April of last year and since then the nightstand handle had been broken off THE FIRST DAY WE GOT IT. My boyfriend made an effort to contact furniture repairs and nothing. No one even attempted to send someone to look at the nightstand. Finally in November, our bed broke. With our mattress on the floor, we attempted to contact Conns furniture repair yet again. They promised someone would come out to help us and look at the furniture but no one ever called or made an effort to come out and inspect the furniture. We called a total of 5 times and each time they told us they would send someone as soon as possible or they claim someone would try to contact us but couldn’t get through the line. I find this hard to believe when no one else has an issue contacting me or my boyfriend. And conns never seems to have a problem contacting us when they need the payment for the furniture. I will never do business with conns again! Worst customer service of my life is an understatement. One star is a courtesy I can assure you.

Me and my husband purchase a table from this store and picked up from the warehouse. When we got home the top of the table was warped. We immediately called the store the store told us to call service, service told us there was nothing that could be done about it. We called the store back and was told the manager Andy would contact the warehouse and would get back in touch with us. We never got a a call back, so we had to call and was given the run around fom different associates. Everytime we called the managers were busy and could never talk to us. We were told that we would get a call back and never did. My husband went to the store to speak with a manager and spoke with Andy was basically told that there was nothing they could and we needed to deal with it and his voice had gotten horse because he had talked to us so many times over the phone trying to deal with the issue. Seriously! We spend $ 1200 and get damaged products! Their customer service is horrible, we should have walked out and not purchased when the sales associate helping us did not know what do when processing our sale. That should have been our first clue. Now we are a week away from Christmas and have no where for my family to eat dinner because of this poor qaulity poduct and poor qaulity manager who blames his customers! I now have to wait 72 hours for their corporate office to call me back to come to some type of resolution. I do not recommend this store and their poor associates.

Upon arrival I was greeted with warm smiles and I felt welcome. The store is bright and clean. Rhosie my salesperson made me feel special she is very professional and did not try to sell me something I did not need. Rhosie is smart and very knowledgeable of the product also she is patient and to happy answer your questions. The purchase was quick and easy and she made sure I understood the terms of my contact. And after the sale there were some things I had to return, I called Rhosie and she was there for me once again she even walked me through the delivery process. I will definitely ask for Rhosie upon my next purchase. Also I recommend purchasing the buyer protection.

Poor customer service I just bought a tv and spent over $ 1700 in the last 5 days also bought a pair of beats and didn’t like the way they fit so decided to return them. Don H. (Store manager) said I would have a $ 35 restocking fee. We explained to him that nowhere on the receipt is there anything that stated there is a restock fee. He said «sorry, it’s company policy». Hmmmmm makes me wonder if he was saying its company policy NOT TO INFORM CUSTOMER of their return procedure.
Seems a little odd that they were ready with their hand out to take our cash money for the multiple purchases we’ve made over the past week. Yet they didn’t have their hand open when a customer was in need. Feeling a lil taken advantage of here.
I live closer to the Plano location although I was in Dallas and made the original purchase of the «beats» headset.
The Dallas location was able to accommodate our needs

I went to Conn’s in Lewisville, very rude and unethical, guy told me that he would mark the price up to get me to qualify for 12months no interest and then told me he couldn’t take off the other product to balance it. Called Plano and spoke with Ruben Griffin. He was great got me the deal I wanted and more! Ruben the store was also very clean and the selection was better.

It wasn’t like I wasn’t warned. I mean hey, It’s right there on the marquis.
I actually applied for credit as a lark after one too many glasses of wine, binge watching the last few episodes of Breaking Bad.
After having my ass handed to me by the economic collapse and subsequent IRS audit flagged by a computer for my excessive mileage reported (Im a dog walker) and my suspicious charitable deductions (Im in rescue) I was surprised that I was offered any credit at all. But since I was in need of a new washer and dryer and tired of buying used only to have to buy again 12 months later, I applied requesting 2000 in credit. Much to my surprise just thirty minutes later I was granted $ 5000…WTF for reals… but after I saw the interest rate, I said umm no. and quickly sent the river of emails congratulating me on my approvals into my trash and then moved my cursor to block any further correspondence.
Then came the phone calls. Day after day, week after week they came from every store in the area. Some on the same day from the same store. enough already. Each inviting me to come in and select my appliances. My response was the same. If I needed something, I would most likely order online. I was intrigued to be told that in order to purchase, it would require my presence and signatures… no dice I said. Really don’t have time.
Finally, my washer gave out having washed its last dog blanket. Shit! So I made a quick trip spent an hour working with a saleswoman who seemed to know her stuff.(only later did I discover that she knew nothing about the process) 1 year same as cash.ok. (note: they not only didn’t mention the fact that if you did not pay the full amount the interest accrued would be on the full purchase price but when questioned assured me that wasn’t the case. Read your contract, this little deception will cost me 1000 if not paid off by Jan 2015)
Delivery was yes, to the wrong location. I requested a credit for the delivery as I had to go to my mail center to pick up (three trips) and take to my home and install myself. Guess the manager conveniently thought I would forget. I didn’t but not wanting to go back to the store and raise a fuss, I decided I would just fill out the rebate for the «free» delivery and wait the 8 to 10 Weeks until I had to call in and fight through the phone tree, the subsequent mouth-​breather and then a manager to tell me that the check will be sent out directly. But wait… the rebate form has an expiration date. Post marked by… two days after I made the purchase. Can you say slimy?
Anyway. let’s shorten this to encapsulate my experience. If you buy from these people, you my friend are a fool and you know what they say. about fools and their money tending to go separate ways. The funniest things about the experience if you can call anything funny is that I actually received a «payment booklet» Really! a payment booklet just like the one you get when you bought a car in 1987. Not surprisingly, the amount I needed to pay would fall well short of the actual total needed to not be charged the interest, in my case a cool grand which if paid by the booklet would add 11 more months to the payments.
Beware young ones… these people are sharks. They prey upon the poor, financially ignorant and the stupid. Luckily, I have the financial wherewithal to drop the $ 350 per month (double the amount required) to have this paid off before the deadline. The prices are comparable but the tactics are used car. Yes that flat-​screen is gorgeous and for only 119 per month totally doable… but the sale price is quickly made up by the additional interest you will pay making that great deal… not such a great deal. Use your head. The 1500 I spent on my washer and dry will cost me 2200 if not paid off in time. Tack on the insurance they require you to buy but simply don’t mention, another 120 making the purchase if not paid in full 2300. ahhhh the eyes how they open. then the light shines through. The lost delivery charge? Add another 80. Well, you get my point 2400 for a set that started at 1500. but don’t forget the warranty… add 600.(I cancelled that, hence the f’ up with the delivery) but hey!

Boo. Staff and manager not very friendly. Buyer BEWARE-​they only match PRINTED NEWSPAPER ADS-​Not web-​site prices from Lowes, best Buy, Fryes or the like. It HAS to be a print ad. You have to work for them. I’m not on the payroll there and don’t get benefits. Lowes did all that and offered free next day delivery. AND they were so happy to get our business.

We have spent alot of money and made many purchases at this store, only to now be frustrated and upset to no end.
Not only does management not care, they lack empathy or any sore of remorse.
We have paid for our new couch and loveseat 2 weeks ago, only to wait and wait longer.
First we were told next day, then it was saturday, then it was wednesday and now ist not until the 21^st.
The store manager has not offered any help, or attempted to make things better.
NO we will not be referring anyone to your store or business, NOR will be by anything from you in the future.
I can understand things happen, but when they happen over and over again it is highly unacceptable.

This store is one of the actual main furniture/​appliance stores. The people didn’t great me and the store didn’t entice me. The sad part is that I preferred their scratch and dent store better than this one.
It was clean but that is about it.

Juan is an amazing sales person, I would give him five stars!!! The reason I only gave them two is soly due to their horrible delivery service. I went in two and half weeks ago, picked out my sofa set (sofa, loveseat & recliner) and schedule the delivery for Friday August 9^th. I took the day off work because all they could give me was a date and no time. Someone called me the day prior to confirm my delivery date & address. Then Friday rolls around and no one showed up. I got a call that evening from the manager who said they took it up on themselves to reschedule delivery a week later due to my loveseat being out of stock. I was furious. Demanded a partial delivery and they said they would bring my sofa & recliner first thing Saturday morning August 10^th. I waited around most of the day Saturday, still no delivery. Called Juan (my sales man) and he was so nice to track down that they again took it upon themselves to reschedule my delivery for the following week. Again, so frustred with them, the earliest I am able to get my order is Wednesday August 14^th. Really? Wow I will NEVER order from Conns again. I now have my family of four sitting on the floor for almost a week eventhough I did everything on my end in a timely manner.

I tried buying a Blu-​ray player but they wouldn’t let me try one of my one bluray discs in the machine. What are they trying to hide? I went to Best Buy instead and tried it there, and got a player from them.

The customer service here is great, they jump right on you when you walk in the door. BUT they also just try to make there comission off of you instead of help you. I am a very gullable person and I suck at making desicions… You think they would want to help you in deciding what to do… Not want you to get something just so they will make their comission. One of the sales reps there knew who I was when walking in the doors. I was going to make a payment only, when all of the sudden at the front desk Vince is asking me once again if I wanted to get anything… When he knew I couldnt afford the things I had already been pushed over into getting.

I tried ordering a Washer and Dryer from Sears but they never showed up to deliver and when I called they couldn’t figure out what was going on so I cancelled the order with Sears. Then I called Best Buy and they said they could deliver in a week but then we also have to schedule the installation on a separate day –yeah like I wanna miss work 2x. Then I called Conn’s, I was surprised to hear an actual sales person answer right away not a machine or receptionist. I said I need a W&D he said good I want to sell you one. I went in at 8PM and the W&D was delivered and installed the next day at 9AM, same price as Sears & Best buy, but with way better service. Nice to see a business like Conn’s who are motivated to sell not make your life more difficult like Sears and Best Buy.