Kroger

I am not one to make the effort to write a review for a corporate chain supermarket. But I have to just this once. I would give it «0» stars but the only thing that earns it 1 star is because it is conveniently down the street from my house.
I went here last night to pick up a couple things. As soon as I went up to the Deli Counter, I was the next and final customer. The woman working the counter called out to the moody, whiny dude («Dylan») that was across in the cheese section to take over for her because she needed to leave. I WAS THE ONLY CUSTOMER LEFT AND SHE COULD NOT JUST GRAB ME ONE THING I NEEDED?
Then she follows through by insisting that Dylan will wait on me. He was reluctant to come over and take over her shift. She rips off her rubber deli gloves and just storms off shift leaving me hanging.
So then «Dylan» groans and sighs because he has to wait on me. Luckily I was in a mellow mood otherwise I would have contacted a manager but I just get what I needed and get out of there.
I’m sorry but a customer should not be made to feel like a burden because nobody wants to wait on them.
And BTW, the produce is a joke! I cannot wait for a Whole Foods to finally open.

Consistently good prices and services. Also great deals on gas if you are a regular shopper here. This store is always well stocked and well managed.

This is the best Kroger grocery store in Plano! The store lay put is open and inviting and the staff here are very friendly. The shopping center can get a little busy in the afternoon hours but the store does a good job of not feeling overloaded and the lines moves quickly.
I really like this store and the night and evening shift employees are especially helpful and courteous! Great salad bar and deli and good sale prices!

We have been shopping here every week for years (or one of the other locations). Often they have better items at less cost than competition. You need to shop the ads weekly to find the best for you. We like this one best due to its larger size compared to another one on Independence Parkway/​Legacy Dr in Plano. What keeps us coming back is the points program which adds up to discount at their gas stations. Also the gift card promotions sometimes giving you 4-​times the value when buying the card towards your gas points.

I’ve driven past this location hundreds of times during my work commute, but I’d generally go on past and just go to one closer to my home. However, in the past few months, I find myself stopping there more and more, because it’s clean, checkout is fast and they seem to have a better selection of products than my local store has. Just yesterday, I got some dumpling sauce (for pot stickers), and it was on sale for over $ 1 a bottle off. I bought 4 at that price! They also had a great skirt steak that was marked down, and it wasn’t even because of the sell by date being close. I’ve also noticed that their seafood department doesn’t have the dreaded «fishy» smell that plagues so many places.
Finally, it just seems like things are laid out in a sensible way, and despite not being a regular (yet), I can always find what I need easily. As my friend Christopher L noted, there’s none of that Marketplace stuff, which, for me, is just filler that’s taking up space that could be used for more groceries.

Ok store. It’s basically what you expect from a Kroger. I’ll occasionally run here during lunch to grab something quick. Their produce section is lacking, and very limited.

First things first, this location has a gas station where you can use your kroger discount. I’m always most curious about that when I search for a kroger!
Now, I’d be happy to give this location a higher score, but they really screwed me over one morning after I pre-​ordered some balloons. I explained when I needed them ready by so I could pick them up on the way to work and when I arrived no one was at the floral area, and when I finally found someone they basically acted like it wasn’t their problem. One lady even tried to just walk off until I specifically asked her to find a manager. They couldn’t even find a record of my request and refused to let me blow the balloons up myself (which I could have) and instead grabbed a woman from the deli who had NO IDEA what she was doing (because she wasn’t trained to!). She didn’t know how to tie off the balloons and when she handed me the balloon bouquet half of them went to the ceiling, I was already running late so I just ran to the register and paid (full freaking price for ½ the balloons) and rushed to work. Halfway through the day all the balloons except for the mylar were COMPLETELY deflated because they hadn’t actually been tied. It was ridiculous and frustrating, and when I called to complain the person took my name and said someone would call me back and no one ever did. Soooo, I’m kind of holding a grudge.
That being said the store is stocked well, and I’m giving them one last chance to see if their bakery department can do what I need. I’ll update my review after that.

It’s sad I had to create a Unilocal just to post something I find absurd and ridiculous. I gave this place 2 stars because it’s not all bad. The kitchen lady has to be the nicest person I have ever met. She’s so helpful and loves to engage in conversation with me. Kudos to you! Cashiers are decent, efficient but not over friendly. Everyone else is just meh.
What I really wanted to post is what I’ve been witnessing the past couple times I have been shopping here. There is a short Asian manager, not sure of his name, who I regard as extremely abusive. Two days ago, he yelled at a black cleaning guy referring to him by some of the most derogatory names I could think of. It made just about every customer near feel extremely uncomfortable. Moreover, this isn’t the first time I’ve seen this happen. Get rid of him. I certainly won’t be back while he’s there.

This Kroger = bahahaha.
It’s definitely one of the nicer Krogers. They provide a few bulk items, have a good selection of allergen free items, and have fresher seafood than other Krogers. It’s also generally clean.
My rating is because of my experience buying a carton/​pack of Larabars. It turns out — you can’t scan it from the box, you have to scan one of the individually wrapped bars. **Ain’t no thang!
Well, this asian cashier with glasses couldn’t get the wrapper straight enough to scan it. It was in between the folds. I guess he can’t read numbers because he didn’t want to type it in. SO GET THIS. He asked me if I mind if he opens up one of my Larabar. Tania says, «Uhm… yes.» He proceeds to open the wrapper, scan it, and places the gaping Larabar in my grocery bag.
WTF JUST HAPPENED??!
I try not to be a diva, but this calls for it. Keeping my cool, I told him I don’t want the opened one and for him to remove it. He did as asked and apologized — so no star was taken off. I just can’t believe that he did that. Like, in what social contract is that acceptable? Husband and I walked out in giggles because we don’t know how else to process what happened.
In conclusion — use the self-​serve checkout.

Your average grocery store. Nothing particularly good or bad. The have recently started stocking sodas from the Dublin Bottling Works as well as Cheerwine so that is a plus. Their canned soda though always seems to be in liquid damaged boxes and on one occasion I brought a pack home only to find that one of the cans had burst. I wish that HEB would build some of their stores here but until then Kroger is really my only choice.

I’m a huge Kroger fan in general. However, this Kroger has gradually gone down hill since I moved to the area 3 years ago. Most of the staff is very unfriendly, store, dirty, and service terrible. I have witnessed on multiple occasions the deli staff being absent from the deli area or looking over at 2 – 3 people waiting to order and going back to what they were doing. I had a cashier chase me down and demand to look in my purse one day after I purchased a pack of gum from the self checkout. Last week, I was sold 3 bags of ice, though there was no ice available for purchase. Then, the manager at customer service (when I went to get my money back) asked if I let all the cashiers know that there was no ice left. Nope, I think that is your job. Basically, I only visit this Kroger when it is convenient; as it is less than a mile from my house. However, if things continue to be as terrible as they have been, I plan to drive the few extra miles to a different store.
Side note: the Starbucks at this Kroger is AMAZING!!! The Starbucks staff would earn a 5 star rating. Unfortunately, there is no listing for this. However, please check out the starbucks team. They are fantastic!

The only thing I don’t like about Kroger here is the parking. Mainly because Texas weather is so nutty it makes it hard because you have to park really far away. And it’s hard to get into the Kroger because its around a really busy street and highway. But the gas price is always cheaper and they have free tire air pressure that you can use any time of the day. This Kroger is 24 hours and everyone’s really friendly the staff doesn’t always know where everything is located in the store but they are always willing to help and they will try to answer any questions you have. I don’t like that they don’t have a wider variety of hot soups or fresh sandwiches or any salad that you can get when you want to go to lunch but they do have a Starbucks there which is nice. But it would really help if they had more of a convenience area like that that you can just get food just like the other Krogers that we have been to. I really like the self checkout but they should probably open more because I noticed that it is a really popular way to just pay for your things and go. I really like they’re different options of food and dog treats and cleaning items in frozen items because they always have something that is within my price range and the generic brand at Kroger has is always just as good as the brand name. Needless to say if it isn’t obvious by now I love Kroger! I actually go here more often than I do to Walmart.

Large Kroger without the useless Marketplace stuff. Convenient location for me yesterday, but not a location that I would go out of my way to visit. Very nice cashier rang us out.

Rude harrassing bad attit. check gal Heidi at a «NON-​busy time» blocks my scanning of 4 items, then hassles to hurry. I scan fast. unlike most customers. She takes out the last item fr basket– asks if I want this (um.YES) hands it to me. Let me scan in peace! THEN she stands in the way– I cant swipe my cr card. Next time I will walk out wo buying.

Ok if you need to pick up an onion on a weeknight, but even after the remodel they are so poorly stocked, why waste time stopping by to look at an empty shelf?
This is my neighborhood Kroger so it’s convenient. This past Sunday they were out of: Italian Parsley; vine ripened tomatoes (two nasty looking ones left); pepperoncini; poblano chile; Plantains; and 1% organic milk. The day before there was not a jalapeño in the store. This is Texas, right?
Why remodel if you’re not going to put anything in it, and since the remodel their prices have gone up. Save yourself time and aggravation, drive a little bit further than stop for «convenience».

This is my neighborhood Kroger. I like it a lot better than some of the other Kroger’s nearby. The one on Independence and Legacy is just old and ugly. I can never find anything I need in there either. They have a Starbucks inside, yay! The store always looks clean and presentable and they are currently undergoing renovations to spruce the place up a bit. It looks really good so far. I really like getting sushi here. I will not get a cake here ever again because I had a bad experience a few years ago with it looking so hideous. I wanted a zebra print cake with whipped cream frosting. the lady failed to tell me that with whipped cream, the black would bleed into the white and they would create an ugly grey color. So literally about 30 minutes after I picked it up, I looked at it and saw it was starting to turn grey. By the time we were ready for cake, it was almost completely grey and so so so ugly. I’m not a baker or a cake decorator, if I request something bad. please use your experience and let me know. Customer Service here could definitely be improved. I’ll still continue coming here because it’s the closest one to my house and it’s rarely ever crowded.

I go to this Kroger a lot, and I like it more since the recent remodel. They have started to carry «Perfect Fit» meals near the deli area. They are healthy, prepared meals comparable to My Fit Foods or Simply Fit. They also have a decent health food/​vegetarian section.
This store is always clean, and the lines move pretty quickly, even during the busy hours. There is also a guy at the meat counter who is very upbeat and friendly every time that I see him.

They really do have low prices. And they are re-​vamping the store. It’s not that old but they are already remodeling and the flow feels better as well as offering more goodies.

Friendly staff well stocked.