OrthoTexas

Be prepared to wait for bad service. Arrogance by the doctors along with pretty bad bedside manners rule the day. Waiting room walls are so thin you can hear what’s happening in the next room very clearly. The staff is sweet and that’s all they have going for them. They also wanted to charge my insurance over $ 500 for a knee brace I could have purchased online for under $ 50, and this went on for over a year. 2 knee surgeries and 1 shoulder surgery and I’m still here which mean I haven’t learned my lesson. After my shoulder surgery he did not even see me or my who was in the waiting room to let her know how it went. I thought this type of practice went out in the 80’s and with all the competition your health services we have today, that they would try a little harder to want to keep your b

Dr. Desai,
He is Dangerous. He did reconstructive surgery on my wife’s foot. After Surgery appointments… He never washed his hands when he came in or left. He would not wear gloves. He would pick the wound with his fingernails! He gave my wife MRSA Staph Infection. Three surgeries, two years, and $$$$ later, the foot is worse than when he started. No telling who else he infected with MRSA Staph, as he did not wash his hands! Stay away from THIS GUY!

Extremely incompetent staff at one of their locations at least. Scheduled me for the wrong day and when I showed up for my appt had me waiting over an hour so they could squeeze me in. Seems like communication between offices doesn’t happen. Decent doctor but the crumby service/​front office doesn’t make me want to remain a patient.

I went to see Dr Desai for a foot issue. The doctor was fine.
I was told I could purchase a shoe insert that might help and they were $ 15 at the office. Because I know how these things can go I specifically asked the receptionist if this is all I would owe other than my copay. She confirmed and I reiterated that I did not want to receive a bill for this later and that I wouldnt buy the insert if it cost more and she assured me that I wouldnt.
Wouldnt you know, multiple times a month I am sent bills asking me to pay $ 75 for a shoe insert that would cost $ 8 at academy.
I called the billing department and after multiple conversations and even after they told me to write a letter to request that the payment be removed, they still called me saying that I needed to pay the additional amount 5 months after I had 1 office visit.
It is pretty sad that these people scratch and claw for money from their patients after misrepresenting to them what they owe. They dont understand that they got the extra pennies, but lose a customer for life. I will not go back because of this, no matter how good the doctor may be.