Stephens Cleaners

Stephen’s Cleaners are thieves, they stole my wife’s $ 200 jump suit. I’ve used Stephens cleaners for over 11 years and never had a problem until now. The owner is a joke! He has to be one of the rudest people I’ve ever dealt with and he hires incompetent people. The lady at this location lied to me numerous times and gave my wife and a complete run around about her jump suite. I think it’s deplorable that a business can steal clothing articles from paying customers and get away with it and not be held accountable for their inappropriate actions. We will contact the BBB and report their unethical business practices in the Collin County area.

I am a regular of Stephen’s Cleaners. They are the only dry cleaners that I trust with my delicates. I am a customer for life. Great prices & amazing quality!

I have been a REGULAR customer of Stephen’s Cleaners (AKA:Diva Business Management Group, LLC) location at Alma and Hedgecoxe in Plano (tom thumb shopping center) for many years. I drop off an average of 5 shirts (wash and press on hangers) every week like clockwork. We also have my wife, and two children’s clothes cleaned and pressed there. We have /​had what is considered an open account /​regular account that is «supposed» to receive a specified discount off the rack published rates. (This is a BIG JOKE as the «published rate» is not published and the discounted rate has not been charged correctly for a very long time…)
This location and the Coit location are owned by the same person. (Steve Wanless)
To make a long story short, we have continued to go to this place even after many incidents with damaged shirts, incorrect prices, discounts not given, no accountability, store not open during published hours… etc. because they are less than a block from the house and on the way to work. Sometimes you will go to a vendor that you don’t particularly care for if they are sufficiently convenient. That is really the only criteria that they have met consistently.
I have had clothes that were returned that had not been cleaned but you could tell had just been steam pressed and put back into clean hangers and the bag. I have had very high tickets on some days that could not be adequately explained. (They do not provide any type of itemized ticket. Ask for one some time. The response is very funny because it is absurd).
Final straw, wife noticed that since the Guy running the store close to us had left; our clothes were costing a LOT more to get cleaned. We managed to do the reverse math by taking the total and dividing by the number of items since they were all the same. The amount was quite a bit higher than we were supposed to pay or had been paying. (As stated, you cannot get an itemized receipt). My drop-​off this am began with a «blind call» to the main number to ask the «rack rate» (non-​discounted) for wash and starch shirts. I was told a rate that was exactly what I knew (past conversations on the same topic) was accurate. When I dropped off my clothes, I asked the woman the rate I was paying and was told that with my discount, it would be over 20% more than it should be.
I am really too tired of the games and this company. If you enjoy writing a blank check and pay for whatever the market rate of the day happens to be and don’t mind fuzzy math and mediocre to poor service then please shop here. Me, I found a different cleaner.
The only reason that I am taking the time to post this is to warn others that there are real pitfalls with this company and you should be careful.