Valvoline Instant Oil Change

Only stopped by here for my state car inspection but was really impressed with the professionalism of the staff. These guys had me in and out in a matter of minutes and both the check in and check out processes were handled in a very cordial businesslike manner. That’s not something I have found with many competing shops over the years. They even made sure I knew of the State’s new inspection process and their reduction in fees associated with it. I will likely be back.
For what it’s worth, they are very convenient to George Bush but if you are headed that way at the end of the day be prepared for a lot of traffic in both directions on Jupiter Road. If that’s when you come, it may be easier to get there from Plano Parkway and drive through the lots of the nearby businesses (enter by Wells Fargo on the SW corner).

These people are cheery quick and respectful. I was in and out in less than 10 min for a really great price. Totally worth the trip and will most def recommend to anyone in need of service. My oil change was all synthetic and my car is back to tip top shape. I’ll be back.

Decided to come here to do an oil change instead of my usual Groupon deals, which seem to always entail too much trouble. There was no wait when I came in. Told the rep that I just wanted the special oil change price. He understood.
I went to the waiting room to hang out until they completed the change. The guys check the air pressure in the tired and topped off the radiator fluid.
After about 5 minutes, they came back out to let me know that whoever did my last oil change stripped the oil plug and didnt put the gasket back in that plug. UGH… So I will be going back to that OTHER place to speak my mind.
During all of this, they didnt charge me anything. Really appreciated their help and honesty.

I normally change my oil myself but due to crappy weather, I had to use a service station this time, since I was on my way out of town. I’m glad I went here. They were very efficient and thorough. I chose the full synthetic as I normally do when I change the oil myself. I’ve always used Valvoline products and have never been disappointed. This is the first time I’ve used a Valvoline service and it met my expectations. I felt the pricing was more than reasonable for the upgraded synthetic oil change. Overall I am very happy with the service I received here and I would recommend to others.

I would say this place is actually 2.5 stars worthy. Like a «could be better. But could be a lot worse» sort of thing. It’s not a bad place to get things done for your car. However, the people need to be a little more friendly towards customers. They seem to be ready for you to leave as soon as you pull up. (Do they not get paid more for the services they perform? I’m curious since they always try to sell you a new air filter you truly don’t need. Or windshield wipers that cost 4X more here.)
If you can get over them seeming irritated with your presence, it’s a decent place. Usually dead around 3:00PM. A great time for Inspections or oil changes.

I hate trashing places but I think two stars is fair after many perfectly fine 3 star visits, a 2 star experience, and then one very very 1 star day.
I went here many times because it is right on my way home from work. There was always a car or two ahead of me so nothing was «instant» about my oil changes but they were fine. They do often try to upsell but I like that they show you the new oil on the dip stick, it’s like «look! we’re really changing your oil!»
But then once I got my car inspected there. All was well until I was driving home and noticed something odd on top of my trunk. I could see it out of my rearview mirror and it kinda freaked me out. Was this part of my car they forgot to put back in?! Also, it could have easily flown off my car and hit someone behind me! So I called them to say, yo, you left a mystery part on top of my car. And they weren’t really apologetic at all, they kind of just acted irritated and wanted to know the soonest I could bring it back. I did not care for the way that was handeled. (It turned out it was part of the emissions testing kit.)
But I kept going back because I am lazy and did I mention it’s really convenient? But the last straw was when they didn’t put something back on correctly after an oil change and all the oil leaked out of my car. It could have been worse, I didn’t ruin my engine and was able to get another shop to look at it and replace the oil for free (they get five stars!) I had to go back and ask for a refund, which was awkward because they don’t have a desk inside to talk to a rep, you have to talk to them outside in the hot ass garage. But they did give me my money back and told me I’d get a discount on a future oil change. Like I’m going to get my oil changed there again!
Obviously, the two bad experiences were the work of individual empoyees and individually these incidences wouldn’t necessarily indicate a huge problem. But combined it gives me the impression that the quality control/​customer service at this shop is lacking. So basically, buyer beware with this place!