Firestone Complete Auto Care

Really disappointed. New to the area and thought this was my go-​to place. Have been here about 3 times so far and have had really good experiences until today. Had an appt for oil change and right now it’s an hour and a half later and my car still isn’t done, and when I ask the guy says let me see, walks away, and never comes back and tells me anything! Not sure I’ll come back. Will be following up with a review and/​or call to their company after. This is terrible customer service. And they shouldn’t schedule appt times they can’t honor… simple as that.

If you are reading this, read this carefully. DO NOT USE THIS PLACE FOR ANY CAR WORK, PERIOD! I took my car, a older car here for work, only for oil changes and one time for them to look at my a/​c unit. I took the car by the way to this Firestone due to the proximity of where I live. I normally do not trust Firestones as I have had bad past experiences, but really wanted to try and give this shop a shot due to the fact that Firestones are independently owned and franchised. Wow, was I so wrong at trusting them to do ANYTHING on my car.
For starters, I recently noticed that every time, and I have only took my vehicle here to be serviced like I stated above for oil changes and for them to check my a/​c unity here about four times. Each time I would drop it off early Saturday morning, were talking between 7:30 to 8:30 AM. Thinking ok, it is a routine oil change for the most times I went, I will get the car back within a couple of hours. Every time I took it there for an oil change they spent thee entire day, like we are talking until 4 PM in the afternoon on the car. Really?!? For a basic oil change. I wonder what took them so long. Turns out they do not decide to tell you that from the previous day they were backlogged with vehicles and still working on those during the morning hours on Saturday. So they most likely did not even touch my car until 12 or 1 PM. Mind you, I dropped the car off at 7:30 or 8:30 generally at this location.
This location has also damaged my vehicle by breaking off critical pieces of the car and also denting the cars hood. Yet when I went to pick up the vehicle nobody told me this had happened until I had to find out for myself with my own observation the next day.
Bill the manager was more than accommodating in assisting me in recouping the damages. However, told me I had to pay up front first for the repairs and then the claim would be submitted to consumer affairs. I told him that was absurd and said no, just cut me a check for the estimate that I took time to get for the dent and call it a day.
In conclusion, the people working on your cars at this shop most likely do not know a thing about car maintenance or repairs and even a basic oil change they can’t even do. Besides, this place told me they top off any and all fluids as part of a «courtesy» check Firestone does when you take your car in for an oil change. This was also I found out not being done as both my coolant and power steering were not even touched. Luckily there was no further damage done to my vehicle. However charging me for 175 dollars combined worth of work for my a/​c unit to refill the freon because it was low and my cabin filter seemed ridiculous as well. Especially since I noticed my coolant was empty! Now, after these times I went to this location and certainly the last time I went I felt like this post needed to be put up and inform the general public about this Firestone location.
In the end, DEFINITELY FIND SOME WHERE ELSE TO GO, THIS PLACE IS HORRIFIC!

I went to Firestone to get a quick oil change and a rotation. Simple right… Wrong. It’s been a week or so and I kept hearing a thunk thunk thunk when I drive coming from the front tires, never heard anything before and I listen. I checked for a bubble, something in the wheel well and the tire pressure so wth?! I took my front tires off and checked and you know what THESE «MECHANICS» PUT MY TIRES ON CROOKET. You have nerve either to not have properly trained mechanics or encouraging this type of behavior. Maybe if you would just do good work to begin with more people would come back. I drive my son in this car what if the bolt would have came loose or something would have broken. I was happy with the price and quickness I was going to come back but to have this type of… neglect is insulting. I am not well off so I did not want to go back and get told I needed to buy something to fix the noise and spend money that I don’t have Only to find out they were put on incorrectly. Have pride in your work.

I made an appointment for an oil change and was promised to be in and out within an hour. It ended up taking three hours and on top of that the employees were rude dispite how polite I was to them. You get the feel that they don’t care at all about their customers feelings and time or view they review on their business.

I came in to get a flat fixed, they did an outstanding job very quickly, and didn’t try to sell me new tires. The manager and technician were very polite and helpful, despite the fact that I only had to pay $ 20 for the tire repair. I would highly recommend this location if you are having tire problems.

Nice guys. I was in from out of town when I heard a hissing while leaving a parking space. It was 3:30 in the afternoon on a hot day and I’d already driven 450 miles. While I began to change the tire, my daughter Googled the nearest tire store. The were polite on the phone and helped her without delay. Once I got there,
they had the tires they quoted at the same price and had me in and out in less than 45 minutes.

The guy inside was nice but the guy doing the work is an idiot. Thankfully I’m watching him. I’m paying for a tire rotation and I watch as he takes the tires off and sets them on the ground. Then he starts to put the same tire on the same spot. I had to go correct him. He says there is no point in rotating anyway. Holy crap! Really!!!

I really like going to this place. They’re super friendly and knowledgeable. Car shops aren’t usually known for being hospitable, but these guys definitely are. There’s a little waiting area, with coffee and a TV.
I would definitely recommend this place and they have coupons online, so check before you go. Or in my case, they told me they had a special online and told me to visit the website.