LensCrafters

Excellent experience with Optician Bianca. Took the time and was very patient and caring. Did have to call and find if lenses were in yet and they were. Otherwise, would recommend this Lenscrafters to all.

I’m not happy with my visit here today. After purchasing 3 months worth of contacts lenses, the doctor refused to give me a pair of «trials» to take home.

The optometrist, Amanda Scott, and her assistant did a thorough and professional job on my examination. The glasses saleswoman, whose name I should have gotten, worked with me for an hour to find the right frames, picking a pair that my wife even approved of. My only complaint is that they said my glasses would be ready at 2 p.m., but it was more like 3.

I chose LensCrafters because they were on my insurance plan and I was having a difficult time finding frames for my 12-​year old. They did take the time to help us find smaller men’s frames that fit him properly whereas Target & JC Penny has either Disney frames or huge men’s glasses with nothing in between and could care less. I also had the lenses in a pair of my own frames replaced. I had to call to see what was going on after 1 week and was on hold while someone looked for my order for 15 minutes. When we went in, my frames were missing and another pair we ordered hadn’t come in yet. We sat around for about 30 minutes while they attempted to locate the missing frames. I did receive the maintenance plan for free for the 2 new frames we purchased for my son in exchange for their errors and the manager was very nice and apologetic. However, they are too understaffed and have no system to track what happens to frames when they go into the lab. I am still waiting for a phone call on the last pair… it’s been 2 weeks and this they were supposed to have this particular frame in the store when we selected them.

I decided to give Lens Crafter a try instead of going to my optometrist. They gave me a very thorough exam and accepted my insurance. I found the frames that I wanted and sat down to choose my lens. My current glasses have Verilux lens and I wanted the same again. The technician agreed and said that Verilux was the best, however when she told me that the cost was $ 580 for just the lens I about had a stroke! I told her that this was a rip off. I bought the frames and left. I got the same «Verilux» lens the following day at my optometrist for $ 190. Beware of Lens Crafter… they are a bunch of thieves.