Macy’s

Typically where I stop when I’m on my lunch break. A great place to kill some time.
The customer service is alright. Nothing thrilling, but not necessarily bad.
They have a semi-​annual ‘one day sale’ pretty much every weekend so watch out for that. I always get annoyed at the way their coupons work. Typically they are only on certain brands and things can’t be on sale– bummer.
It’s a pretty large location, clean, well-​lit and laid out pretty well.
I like their men’s department and bedding and bath, but cannot comment on their women’s department because I haven’t begun wearing any dresses yet.
All in all, it’s pretty okay here.

It’s no Burdines or anything… Sigh.
I have a couple of items I only buy at Macy’s: Miss Me jeans and Hotel collection pillows. Need to try jeans on, and have to touch those pillows!!!
Otherwise I am an avid online shopper…
I recently went to buy new bras because my best friend said my bras didn’t fit and I needed a proper sizing done there… so yeah, that didn’t go well. Despite having three people in the department, they were all useless. I ended up going elsewhere. That seems to be the problem there, they compete to ring you up, so they can get the sale, however, they don’t actually help you on the sales floor. Hence my preference to shop online. There really aren’t any benefits to shopping in person anymore. Customer service is a dying thing!

I will never shop at Macy’s again. They were having a sale on an item that was $ 24.99 (and it was even displayed as on sale with the price). When I went to the register, the cashier (her name I believe was Arlene) told me that the item was $ 29.99 and not $ 24.99. I even showed her the display matching the item, she refused to honor the sale price. I then asked to see the manager. When she came to the register (her name I believe was Amber), she not only sided with the employee but then RAISED the price to $ 31.99. I left the store without buying anything (I had other merchandise which I refused to buy after this incident) and reported what happened to corporate. I never heard back. This was not the first time I had customer service issues at Macy’s. Therefore I will never shop there again.

My favorite place to shop. The ladies and gentlemen that work in the handbag department are extremely helpful and friendly. The awesome people that work for MAC are incredible! Super friendly and very helpful :)

Came in here for some retail therapy. I love shoes so thats the first place I hit. They were having a buy one get one deal which was great but the shoes section was a MESS. It looked like there was some kind of stampede.
After being so frustrated looking through all the shoes thrown on the floor and in random aisles, I asked someone when they were going to organize the shoe section. She was very rude and directed me to the manager whom I expressed my frustration to. She was nice and understanding about it and directed someone to organize the mess.
I consistently do not have the greatest service at Macy’s. I never feel like they really want to help their customers. 2 stars for the manager for being understanding and finally asked someone to clean up the mess, but you did not need a customer to tell you.

Came here to pick up a wedding registry gift. Joan helped us through the process. She was extremely nice and helpful. It was such an easy process and when the gift we wanted wasn’t in she helped us order it and wrote a nice card. She’s awesome!

As department stores go, Macy’s is about average. As Macy’s go, this one is not quite up to average. The store is smaller than most and doesn’t have much of a selection.
We went here a few days ago, looking for table linens. We almost never found them. When we did, the selection was incredibly small, consisting of less than a dozen pieces. Not a dozen styles, but a dozen pieces. They were thrown together on a couple of shelves, with no organization at all.
The rest of the store was similar to linens, not well organized and not a lot to choose from.

I haven’t really set foot in this particular Macy’s in quite some time but I can honestly say that I wasn’t missing much. I would equate the women’s and juniors section to that of an overpriced Ross or TJ Maxx. Nothing was quite organized and if you had the patience to dig through racks of clothing (in no particular size order) then I would say have at it! The dressings rooms are still old and dingy and definitely in need of a makeover. I remember when shopping at Macy’s was a nice experience but there is a noticeable difference between this store and the Galleria/​Aventura. I also noticed most of the sizes they carried in XOXO, Guess, and INC were XS or Small. Do they know the average size of an American woman is a 14? They need to have M and L in stock as well if they want to sell anything. Otherwise it will end up on the sale rack in no particular order– what’s the definition of insanity?!?

Horrible branch in the management of Michael b, Stephanie Raynolds, they don’t employ professional people, terrible customer service, same people working for years in the same branch smell of mold and dirty
Shame for macys
David

Whats up with that mildew/​bleach smell as soon as I walked in???

It’s awful it’s messy nowhere near as nice as Aventura mall Macy’s … This is a pure and utter hot mess. The brands and clothes are limited this place needs to be shutdown and renovated and rethought through I personally won’t shop here it’s an eyesore — men’s depart doesn’t even carry Armani or any other main brands. Go to Aventura you’ll see the major difference

Service was horrible upstairs in the women’s dept. The dressing room attendants were rude. The cashier refused to help stating that they were leaving to go on break. Will stick to the Macy’s at the Galleria.

If anyone that knows me reads this review you’ll immediately start laughing. They know that my aunt and I live at Macy’s. The plantation one is where it all began. I think what makes this Macy’s better than other stores is their sales associates. Ena works in INC and Michael Kors. She greets me with my name and asks about my family. Their shoe selection is extensive, with a variety of top designers like Coach, Michael Kors, and Guess.

I don’t think I’ve ever seen such a small kids section as I did today at this Macy’s. Not much selection at all for kids. It was like just a back wall for both boys and girls. Was disappointed because when Macy’s has sales, they have good ones for kids. I guess I’m just used to Dadeland Macy’s which is awesome!

On Monday, October 10, 2011 between 1600 – 1630 hours approximately, my friend, Lisa and I, Mandisa were shopping at Macys located in Broward Mall, 8000 W. Glades Road Plantation, FL 33 388 while on vacation in Florida. We were moving around the store selecting items from the Juniors’ section.
After receiving our numbers, we went to the fitting room with three items. I remained in the fitting room with one top on while Lisa went to retrieve another top in a different size. She shortly returned to the same fitting room with the exchanged garment. Since I didn’t like the garments, I decide not to purchase anything. So, Lisa removed ALL the items and personally handed them to the junior fitting room clerk, Rosa. We then left the fitting room and the store. After we exited the store, we were both detained by your employees, Josh and Marcus, who took us separately to the office area to search our belongings. They told us that they needed to search our bags. When questioned, they responded, «they needed to ensure that none of the belongings was theirs.» They informed us that we needed to accompany them to the office in the back. After arriving at the back office, they inquired to check our belongings/​purses. Lisa emptied her 4×6 black purse on the table. Neither Josh nor Marcus checked or asked us for a receipt before taking us to the office location. Then, Josh and Marcus informed us that they «would have to review the security tape»; Marcus left the room; and when he returned, they informed us that they would call us the next morning after reviewing the security tape. Next, they requested our name and contact information which we supplied. We were then told that we could leave.
Today is October 13 and we have not heard from anyone, Josh, security manager, Marcus or store manager, Letea. It is my sincere belief that we received the worst form of privacy invasion, racial profiling and racial discrimination. We were both detained and falsely accused by your employees, Josh and the security manager, Marcus without probable cause. Your employees believed that we stole items from the store because they do not take proper procedures or follow and abide with the policies in your security handbook. It is illegal to detain someone to search their property without first charging them with shoplifting. Either Josh or Marcus needed to either locate or verify with the fitting room clerk, Rosa that the items were returned. If the proper procedures and policies were followed then this type of unlawful arrest and false accusations of shoplifting would not have occurred. The excuses from Josh, Marcus and Leta were dismal to say the least. Provide employee training sessions to prevent racial profiling and discrimination and a standard rule of thumb for everyone that provides no room for stereotypes, biases, prejudices and assumptions. I strongly encourage that all Macys’ employees be properly trained and managers receive crisis-​management and problem solving skills. In addition, I strongly recommend that Josh, Marcus and Leta deserve to be permanently suspended. I REPEAT, I WILL NEVER SHOP IN MACYS AGAIN, IN ANY OF YOUR STORE (S) OR ONLINE.

Just like the Broward Mall is an average mall, this is an average Macy’s. Not that big, but does the job. They do have alot of discounted clothing in this store so be on the look out. .. men’s and women’s. With all the love the Sawgrass gets, they don’t have a Macy’s. . and it is nice to have this Macy’s a couple miles southeast.

My favorite Macy’s in Florida. Super friendly associates and a great Store Manager. Don’t try to steal from this Macys.

As a general rule, Macy’s is pretty decent but nothing exciting.
This location in the Broward Mall doesn’t even clear that low bar. It’s a smaller store to begin with but that alone doesn’t necessarily make it a bad store. The employees at this location are by and large more worthless than average with some notable exceptions. The clothes are, for the most part, of lower quality and unless they’re having a good sale, the prices are nothing special especially considering the quality. I’d recommend looking elsewhere unless you need something right now or they’re having one of they’re huge sales.