McDonald’s

I would give this location ½ star for having a restroom. Other than that, they suck. Stopped here for coffee after driving all night. There was a homeless looking guy on his laptop sitting at a counter and a woman passed out at a table. Manager was chit chatting with an elderly man and looked at me several times, smirked and sneered and never acknowledged that I was there as a customer. Hmmmmmm. An employee with a headset walked past me several times, peeked at me out of the corner of her eye, but never even acknowledged that I was standing there. After 5 full minutes of waiting for the manager OR SOMEONE to take my coffee order, I left without my coffee. They need to replace the entire staff here and start over! I wouldn’t stop here again if I were starving or dying of thirst.

Stopped here to stretch my legs after a long drive and get coffee since nothing else was opened besides the gas station. I think I would have been better off at the gas station. There were two other customers in the place. So not busy at all. Figured what the heck, I would try some breakfast since their menu is slightly different than what is offered in my neck of the woods. Big mistake!
First off, staff seemed to be untrained in any form of customer service. They were more interested in chatting and heckling each other. Food was way overcooked or had been sitting under heat lamps for a while. Not sure which! Not to mention the fact I had to have them remake the coffee twice as they kept giving me the wrong one!
Ultimately, not worth the stop!

cashier was rude. had to ask 3 times for our fries, even then got the wrong order. spent the rest of the time flirting with the manager.

They were slammed inside and it was only 3:45pm on a Sunday. Noisy SCREAMING kids everywhere. I guess everyone was stressed out after the mall? I really don’t know how the employees aren’t nuts, lol!

Always great food in a hurry. I love the coke products and of course the fries! This one kept up well and was a nice break for family after shopping.

I really feel for their people — this location gets bombarded with customers, since it’s right there at the entrance of the Pleasant Prairie Outlet Mall (outdoor mall), which attracts HOARDS of Cheeseheads, Chicago-​ans, and suburbanites of Northern Illinois. Needless to say, you can expect a healthy wait time for food, and especially if you’re ordering for more than 2 people.
This location is one of the more updated Mickey-D’s and features 2 drive thru lanes. While in theory it should help with the traffic flow (which often spills over to the side street, which it shares with a BP Amoco gas station (also very busy). However, the lines just don’t move. From the time I called in my order from the Drive Thru window, it took me 10 minutes to get to the window to pay. I bit my tongue at the drivers in the second lane who cut in front of me even though they ordered AFTER I did. It’s a bit awkward when they know they were impolite and yet, they’re parked perpendicular to your car. and you’re attempting to inch forward so that the guy behind you can at least place his order.
Anyhow — we were told to pull off to one of those designated parking spaces to wait for our food — and it took us an additional 10 minutes of waiting. During this time, I believe their employees were laying the burgers on Himalaya pink rock salt slabs. I know I prefer salty foods, but gee whiz, I think they dumped Kosher salt onto the fries & burgers. That evening, after I finally got home, digested my sandwich & fries, I drank a gallon of water.
As far as McDonald’s are concerned — you do get fresh sandwiches, consistent food, and a definite rise in blood pressure. Even so, their fries in general are the best in the QSR arena, so even if it’s overly salted, I will probably stop again when Im in the area outlet shopping and in need of ‘nutrition’. And a cup of salt.

Thanks for forgetting my order. I will just hand you money, stare into space in the forgotten corner, and await my cheeseburger that apparently will not come unless I ask you 3 times. Oh yeah and all I wanted was a thirst-​quenching Coke and that’s the one that’s out? Come on!