Fire & Ice Heating & Cooling

Unilocal took my initial review down but I am writing another one.
They refused to coordinate an inspection with me and after giving the information their rep ALICIA GRAF did not contact me.
4 DAYS LATER I still received no contact from this company !
Their customer service sucks!

I called Jim on Monday morning to fix furnace at our home. He agreed to come the next day at 9:30. He shows up 15 minutes early, fixes the issue in 20 minutes and told me to change the filters which caused the furnace fuse to heat up and trip. Jim is one of the nicest guy you will ever meet, also very honest, polite and with reasonable rates. If you ever need help with AC or heating in your house, you do not need to look further. I plan to refer him to all my friends.

Jim resolved a code 32 on my furnace that would cause it to constantly shut down. He was the only contractor that returned my call on Christmas Day and showed up the next morning (on time) to fix the issue. Thanks Jim for keeping the family warm!

Jim installed a igniter for my old furnace last month. When I used it this week it started clicking. Jim came back and made it stop clicking. No charge for the service call as he says he backs his work with a one year warranty. One note if it is not an urgent matter sometimes Jim may be hard to get a hold of. However, if your heat or A/​C breaks I feel confident Jim will be right there

Jim came out promptly the same day and quickly diagnosed and fixed our air con. The price was reasonable as well. Our machine was up and running by 11 am!

Don’t look anywhere else this man is by far the best. I’ve used multiple heating and cooling companies but Jim is just the best

The fan of my AC stopped working. I called three services, Jim was the only one can show up next day. He came right on time. After check, the conclusion was my fan mortar was broken. He gave me a quote upon my request, however he honestly told me because my unit is relatively new it could be stilled covered by insurance. He recommended me to contact the original company did the installation, and charge me nothing for the check. What an honest business man!
I called the equipment manufacture and only learned that the warranty was expired. The company did the original installation didn’t answer my phone at all. So next day, I called Jim and told him I wanted him to do the work. Again he showed up right on time and fixed the problem. He even offered me a discount. I’m very impressed by his service. I’ll definitely use his service again.

I received a «special $ 88 tune up» letter from another contractor, but when I looked at their Unilocal reviews, I decided not to contact them. Fire & Ice had good reviews so I decided to try their company. The service man was knowledgeable, showed up within the 2 hour window and their price was only $ 45! I will definitely continue to use Fire & Ice for all of my HVAC service needs.

Summary of my first experience:
AC was out yesterday. On a very hot day of course!
I was on the fence about putting any more money into old AC equipment.
Jim came out promptly after listening to the issue on the phone, and quoted a reasonable price enabling me to keep the condenser unit I have for now. Then picked up the part and repaired it same day.
He was pleasant and straightforward throughout the process.

Jim is prompt, honest and very knowledgable. I found him here on Unilocal and definitely have plans to use him again for heating/​AC projects in the near future.

My tenant reported a gas leak and I needed help urgently. Talked to several HVAC technicians in Tri-​valley area, but could not feel like I could trust any of them. Then called the store where I usually get small appliance parts in Dublin and asked for reference. They referred me to Fire & ICE.
Jim sounded knowledgeable over the phone and gave me the confidence that he knew his trade. He was timely, completed the job to satisfaction and charged reasonably, inline with quotes I got elswhere. I’d certainly hire him again.

Always GREAT service at a fair price!

I had a slow freon leak. Two other AC companies spent several weeks, many failed attempts, and a couple thousand dollars trying to fix the problem in the wrong places. Then, they wanted $ 6,000 to replace everything.
I contacted Jim, and he immediately saw the problem as he walked towards my unit. There was a small oil stain on the valve, indicating there was a leak in the value. He replaced it in 20 minutes for $ 90. He said anyone with experience should have seen the problem upon inspection. I have no idea why the other repair companies did not see the oil. It was pretty obvious to me when Jim showed me. Thanks Jim.

My 13 year old AC stopped working so I called a tech to come check it out. He told me that the whole unit was bad because it was locked up as the fan was not able to spin at all. I was getting ready to have the whole unit replaced which would have costs me about $ 1800.
At last second, I found Jim with Fire and Ice on Unilocal and decided to get a second opinion. He worked me into his schedule (it was about 100 degrees that week in Dublin) and stopped by to take a look at the problem.
After a couple minutes of work, he discovered that the the top grate had been damaged and was preventing the fan from spinning. He manually adjusted things just to get the AC back up and running but suggested I replace a couple of parts because things were now off centered and the AC was running loud.
Fast forward a week and he had found the replacement parts to my older AC unit, came in, installed it and everything was back to normal and running perfectly.
Thanks to Jim and his attention to detail, I saved about $ 1500 and had a working AC again!
Good service, good prices!

Amazing Service! Came out just hours after we called and fixed our Air Conditioner in less than 30 minutes and was so much cheaper than anticipated! And one company wanted almost as much just for the consultation. Highly recommend!

Jim from Fire and Ice was the contractor sent out by our home warranty service company.
He came out the day that I called in the request which was great.
There was nothing wrong with him. He was polite enough, replaced the thermostat and was out in less than 30 minutes.
But there wasn’t anything super special about him. While polite he wasn’t particularly friendly. He didn’t seem very excited to be there.
He did his job but I didn’t get the warm fuzzies I like to get. Not a bad experience but most likely would not give him a call for future issues not covered by my home warranty.
Plus he really reeked of cigarette smoke which was yucky to smell in my house.

Our heater went on the fritz this weekend, and although the temps were not too low for December; we felt panicked as spoiled Cali’s and put the search out for a recommendation. We took the advice of a friend who had much success with Fire and Ice. We made a call on Sunday afternoon, and Jim, the owner was at our house at 8:30 on Monday morning. Fortunately, it was an easy and inexpensive fix. I am grateful for the prompt service, and the honest diagnosis of the problem. We don’t know diddley about the heater, so it was great to not be gouged. Give this company a go, you will be glad you did. For the cool name, if nothing else…

My 2 experiences with fire and ice were great!
1^st Time: Fire and Ice came out and located a problem that a prior contractor (Rising Star– never use them, they are terrible!) and replaced the thermostat, adjusted heating air flow, and even threw in free filter replacements.
2^nd Time: Fire and Ice came out and once again fixed a problem that a prior contractor could not fix (SA Heating– never use them either, they are terrible!) Replaced the thermostat and old valve switch. They did not have the part but would order it and be back in a couple of days.
Ask for Jim — he is very knowledgeable, courteous and kind.