JCPenny

I wish I could give no stars for my experience in this location! Yesterday I went into the women’s department with the intent on purchasing several pairs of black pants for work. When I approached the sales associate to inquire about locating another pair than the one I had found myself, she replied «we aren’t allowed to leave to look for one item.» I then proceeded to hunt on my own. A few moments later, I observed two sales associates, including the one I had spoken with, come to the sales floor and start casually discussing when they were going on breaks. I have worked in similar retail and would have understood if it was a busy weekend or holiday. But to dismiss a customer and then have the time to chat with a coworker about breaks is absolutely unacceptable. I’ve been a loyal customer of the company for many years, but after this experience, I will take my business elsewhere.

Love this location! A couple of years ago I probably would have given it three stars, but it it so nicely organized now that it deserves four (that’s right four stars which is really good from my POV for a department store).
Pros:
1) Sephora in the store: always someone to help you get what you need. Unless your request is really obscure, you can get what you need.
2) The Salon! Elizabeth knows how to give an awesome cut, color and best of all blow out. Go see her if your hair needs some help– she won’t disappoint!
3) Space between the aisles. I don’t have kids in strollers but if I did I would appreciate the space in this store.
Cons:
Just 1) Lines: I hate to even mention this because all of the cashiers are super nice and keep me coming back but it is clear that they have tons of registers and maybe 40% are staffed. Everyone at the registers is awesome, but they should think about where to put their staff based on needs.

overall I actually like this place! I loved this establishment especially their frozen selection. I got an amazing olaf baseball t shirt! Yassss!!!

Not impressed:
1. They don’t honor online prices
2. In one register they were super nice and gave a customer a coupon she forgot, but later in another department another customer asked and was told the coupon has to be present… Where’s the consistency?
3. A shirt I bought in the clearance rack was not on sale even though there was another exact shirt still on the clearance!
4. The line in the lingerie department was insanely long… So long I was able to write this review while waiting.

We’ll I’m assuming this is for JCPenny portraits since the website is for their portrait studio.
I previously hired photographers to take photos at a park, etc. Then some families at church had some good results with JCPenny’s portrait studio, so I decided to «cash-​in» on some deals — oh the irony… I took my son in based on an ad for a $ 9 sitting fee + $ 8 portrait package. I left spending MUCH more ($ 127), but it was only because I was SO happy with the results.
We went in the Friday before Christmas (the ad’s deal was for December), timed to be after the big Christmas portrait rush. We had a 10:20am appointment, and we were the only ones there. Perfect when you have an impatient 2 year old. Lizzie helped to set us up, and after she got my information, my son was already ready to leave to go play. But after she took us into the studio, he switched to be a perfect angel for her — he was probably interested in the props, but he also responded VERY well to Lizzie. She worked quickly to set up the backdrops, pull out props, straighten out his clothes, and pose him. And by some miracle, he listened and obeyed. She spoke to him kindly and in a way that was appropriate for a 2 year old (easier said than done sometimes). He even wore a cute hat I brought — which he previously completely refused to wear. And not only did he wear it for her, but when she asked him to touch the hat with both hands, he did so — and the result was one of the better photos.
Overall we had SO many great photos — my son’s smile, poses, the props, etc, that I just had to purchase all the digital files. While we viewed the photos and she added some accents, she even put on the Cars movie to entertain my son while I picked out what I wanted for my prints.
So we ended up buying the digital files, but we also paid a $ 29 membership fee that is essentially a 2 year sitting fee, which will allow us to sit for portraits there for 2 years with as many family members that I will like. From what I understood, kids, parents, grandparents, uncles, aunts, etc are all included as long as they are with you. This $ 29 fee, over the $ 9/​person/​sitting means that families with kids don’t have to be pressured to get a perfect picture every sitting. If your kid is having a bad day, so be it. You can try again but don’t need to pay another sitting fee within your 2 years.
Overall, this was a great experience. I will ask for Lizzie over and over again!