Molly Maid

Best cleaning service ever!!! Hard working people, very friendly and helpful… I recommend molly maid

Scheduling an appointment and communication was good and easy to do. But the problem was with the cleaning.
I was getting my house cleaned and ready to rent out. The house was vacant and should have been fairly easy to clean. My wife went to the house the morning the cleaning was scheduled, so she could pick up small messes to make it easier and more straight forward to clean. The cleaners were late. They didn’t know where to find the key, even though I was instructed to put the key under the front door mat.
The house cleaning quality was barely satisfactory. BEWARE– they do not do windows! I had to ask after the fact, and apparently they have had liability issues with windows, so they don’t do them! (The price surely does not reflect the discounted windows.) Spider webs were still dangling from the the ceilings. Our guest bathroom was already pretty clean, so it didn’t look like it even got touched.
The ceiling fans in the guest room was broken– one of the paddles had been ripped from the fan, broken at the metal housing arm, which took major strength and negligence to accomplish! The paddle was left hidden in the closet. Since I don’t occupy the house any longer, it took a few days for me to notice the damage. When I called it in, the office manager told me that the cleaners had reported that the ceiling fan was already broken, when they arrived, which was a total and obvious lie, since my wife was there just prior and during their arrival, and the fan was whole at that point in time! It was particularly suspicious that the cleaners reported the broken fan and did not bother to mention many other things that were wrong with the house! When I called to report the damage, the company denied all wrongdoing, stating that their cleaners DID NOT damage the fan. I threatened to dispute charges on my credit card, so Sam (I believe he’s the owner of this franchise location) initially offered to split the cost on a new fan, since replacement of the part would probably be impossible, because the fan was so old. I didn’t think that I should pay a penny to repair the damage that they did. He realized that the house would be rented out, so he suggested that he replace the fan with a ceiling light rather and he would cover the cost of the light and the installation. I agreed to that solution and we moved on.
In summary, Molly Maids of Pleasanton came to my house, did a sub-​par job of cleaning my house, did not clean any windows, broke my ceiling fan and replaced it with a cheap light, and charged me a small fortune for the job.
Will I ever use this company again? Are you crazy?! ABSOLUTELY NOT!

I just started using Molly Maid and I am 100% satisfied. Our home gets thorough cleaning every two weeks and it really shows the great job that they do. They are very puntual, easy to get a hold of and and flexible. I highly recommend Molly Maid for your next cleaning service you won’t regret it.

The crew has always been pleasant and consistent. We’ve got a household with two toddlers so I’m very happy to have additional help! The clean all the harder stuff very well (kitchen tops, mop floors, full bathroom detailing), make the beds, and have been pleasant to deal with. Scheduling has worked for us as they work on the weekends too. I would, and have recommended them to those that would be ok with someone else doing those chores for once!

Quality of service got worst over time. Maybe they consistently over scheduled the cleaning team, who knows… In the end, the quality was not worth the cost and headache.
Issues with the quality of service included:
1. Failed to dust various parts of the house. When pointing this out to the cleaning crew we were told we only have an hour and half. As far as I am concerned dusting is apart of their standard services.
2. Failed to throughly wipe down the top of the tiles in the showers.
3. Arrived 45 minutes past the scheduled time of arrival, talked on her cellphone then in a rush to leave without having throughly mopped the floors.
4. Failed to wipe the baseboards.
5. Didn’t go a good job at wiping the stair rails.
6. The service quality has been inconsistent.

Worst cleaning service in the area!!! Hired this company to do my «move out clean» what I got was a mediocre job (that’s putting it nicely) and one of the ladies had damaged one of our bathtubs by using the shower towel rack to support her body weight while cleaning. Last I checked towel racks weren’t meant to support anything weighing over 4 pounds (at most) and surprise, the rack broke off chipped the bathtub and left a quarter size black chip mark. They failed to take complete owner ship of all the mistakes they made that day and I ended up paying for that $ 500.00 in damages myself. Molly maids, you cause more bad than good in my opinion. ZERO STARS

This was the first time we had Molly maids come out and the overall cleaning was great. The house looked great and they only missed one spot, but cleaned it when I brought it to their attention.
However, once they were done it was like hide and seek about where to find your stuff. They put all the shower stuff up randomly and broke my brush. Then it couldn’t find my hairblow dryer. It was so odd the way they put everything back. Like I had stuff on top of a shelf and then found it underneath a counter. Why would they do that?! Idk so weird. But like I said the overall was very good. Just wish they took more care about putting things up where they found them.

The first time Molly Maids came to my house, they did a wonderful job, I was thoroughly impressed. However, after the first time, they come over and rush through the job. Just last week, the bed looked as though a young child had made it, fingerprints and streaks were still on mirrors, and I spent some time cleaning after them. They claim to wash the baseboards, and dust thoroughly. I only saw them do this on the first visit. They also left water running in the shower and almost all of the lights in the house on. The bathrooms were not as clean as hoped, and they discontinued their fancy toilet paper folds they had done the first time.
I will say, that they do show up on time, and Molly Maids is a good value — charging about fifty dollars less than their competitors. For a one time deal, I would recommend them — but for ongoing service, I would not.