Picture People

Its hit or miss. Ive been coming here to this location for a few years now. I sometimes like the pictures. Even with an appointment it still takes over 30 minutes to start pictures. I’m always here for over 2 hours. I keep coming back because groupon always has great package deals. They need more workers on busy days to keep the wait time down.

I’m not sure as to why a lot of people gave this place a bad review. This is my first time at this location & they were very accommodating. I honestly thought I was late to our appointment & the guy that saw us helped us & assured us that we weren’t late.
Yes, I did get a groupon package deal for the cheap. My family & I came here to take Mother’s Day pictures. & we didn’t really see anything wrong with the place.
Nidia, I think that’s her name, was our photographer. She did her best to make my month old smile. A for effort. She did grab a few good shots too. I was content w/​some of the photos that came out.
Justin showed us our proofs on the computer. He broke down the package deals & how much they would cost. The groupon package only allows ONE pose, so we did end up getting an ADDITIONAL package so we could get another frame pose.
Overall, the customer service on a busy day like this was. The staff looked like they had all hands on deck. I saw at least 5 – 6 staff members. I will be returning here for more portraits when needed.

My boyfriend, daughter & I came on a Sunday. There were a few people already waiting to take photos, & to see their prints. The gentleman at the front desk told us there may be a bit of a wait. He mentioned it could take a few hours, but glanced through the pile & assured he would actually get us in «quickly». I don’t agree with his version of quickly. We watched every other family get taken to the back relatively fast. A family of 5 walked in, the mom had waited no longer than 15 minutes and began complaining. The same gentleman took her, her husband & three kids (who came in after us) BEFORE us. The worst part, he told me to stay inside or within the general seating area out front. They won’t call you even though they take your cell number… I waited 40+ minutes for him to say «we have a couple 2pm appointments, I should be able to get you in the next 30 minutes» A 70+ minute wait? Thats «quickly»? And to take another group before us?
If I would’ve known complaining customers get better treatment — I would’ve done that well before 40+ minutes!!! Immediately left. I wish I would’ve read the Unilocal reviews first, that explains everything! I overheard him say they were short staffed. Someone was on lunch & they ran out of paper, so I totally understand a bad day. But if you have a 30+ minute wait time — let people leave to eat or shop. Call the number on file & if their not there in 10 minutes, take the next client. Don’t make me wait with a hungry 16 month old for an unspecified amount of time — knowing it’ll be an hour plus.

I found a great deal on a Groupon for the picture people so I decided to use it as a fun Saturday activity for me and my almost 3 year old daughter. I had no expectations for the photos because let’s face it, she’s 3 and is definitely in the funky smile phase. Jason was our assigned photographer and he blew me away. He knew just the way to get my daughter to pose, smile and look simply adorable. She kept doing her weird smile but he would stop and say something funny to get a real smile out of her. With the Groupon I was only allowed to choose 1 pose, but there was honestly 8 – 10 beautiful shots that I had to decide between. I used the prints in my daughters birthday invitations, mailed them out to family and friends, and framed a big one for my house. I told Jason that I wanted to hire him to follow us around taking all the pictures of my daughter because he is just so good. I feel guilty for paying so little for such beautiful pictures. Thank you Jason!

My went there on Saturday evening for my son’s 1^st year photo, the shooting part was quick and picture was ok. BUT the CD which should has all the pictures was BLANK, nothing in it. My wife went back next day morning, the staff was rude, and took her one hour to get the replacement CD!

I really hate to give places one stars but I just have to.
The lady who took our pictures seem super frustrated in everything. My sister was taking her graduation pictures at this location and she kept snapping pictures even though it was really obvious her hair was in the way in almost all the pictures! Her tassel wasn’t showing in any of the pictures! She failed to mention all of this. When reviewing our pictures we also found that her leg was cropped out, the picture wasn’t centered, the cap was crooked. This could have all been avoided if she mentioned it. My little brother was in some of the pictures, and when she wanted him to do a pose she would slightly explain it, but my little brother is very young and needs more assistant but she just laughed at him and looking at him like he was stupid. My little brother was not comfortable with some of the poses, so she got extremely frustrated with him and kept shaking her head the entire time. This is definitely terrible customer service, I would probably never go back again as there are so many different options.

This place is slow. The people are rude. Even with an appt you will wait. Only thing good about this place is that when you do finally break free Cheesecake Factory is in the mall.

love that they let me use groupon to take my photos wish i could have added more than one pose in the package deal but it doesnt matter i got the cd with the prints on there and i can go to walgreens to make copies

I’ve left a bad review for this place because of previous employees and manager. I had to go back today to picture people for last minute pictures of my two kids. There’s a new manager and new employees. I had sworn I would never go back here and was expecting the worst but man oh man am I glad I went back. Logan was our photographer and he is absolutely the best! Right of the bat he was joking and playing with my kids to get them to warm up. My kids loved him and laughed all the way through the session. My pictures came out so amazing that I had no choice but to spent 150 dollars on the portraits. I wanted almost every single shot he took. It’s not easy to direct a 5 and 2 year old but Logan did it. I’m so glad I got him as a photographer. I will definitely go back in a couple months for family photos as long as I have Logan as my photographer. I can’t rave enough about him.

Logan is the best! He has been taking photos of our kid since he was 3 weeks old and now he is almost 3 years old. There have been times this year when our kid did not want anything to do with taking photos. They totally were understanding and allowed us to come back to do makeup shots.

Justin is the man! He took photos effortlessly to our 10month old baby girl who becomes grumpy at times but he managed everything so well. Very patient and is very talented. Thank you for the wonderful photos you captured Justin! Till our next photo session!

Consistently almost good. They have such potential, but they can’t seem to get a lot of the basics down. The 3 times we have taken our kids in for pictures every picture we get is blurry. Some of them are just a bit blurry and if you stand back from a frame a few feet it’s OK, but some are completely out of focus and are not useable. And their color is not consistent. It’s like there is a weird tint to them and each visit has a different color. The first time they were all really green. The most recent time they are all really red. The photographers are also really hit and miss. Some are great. Others are totally oblivious to when they should be taking a picture. With modern photography the way it is, it’s sort of amazing they can’t do a better job.
We go back a few times a year when we have a really good coupon and just keep hoping it gets better. We normally get one or two cute pictures that we really like (despite it being SO friggin blurry every time!) that make us feel like it’s worth continuing to go back, but you have to go in with pretty low expectations.

Even when I was in school I always hated taking pictures! Fast forward to now and it’s still sucks but my family is hella beautiful so it has to be done. So we get a Groupon and go to this place. They took us early and our photographer was a gentleman named Logan. Logan introduced himself and I was instantly impressed how his focus was getting our young ones to open up to him. So we did our shoot effortless. Even my 2 month old was all smiles. Ok. Ok. I gave a half assed smile too. All because Logan was professional, kind, and awesome. Thank you Logan! You’re going to be an awesome dad one day. I read these other reviews and many state that they’re little ones needed to be seen asap due to fussiness. All kids are fussy (so are some parents)!! My «fussy kids» did a ok! Logan, beer on me brother!

This place deserves the rating they have.
The lady who took our photo didn’t customize the lighting for our poses. She also didn’t make sure our hair looked good.
Our eyes were closed in THREE of the pictures out of FIFTEEN shown to us, even though a total of 28 pictures were taken.
The pictures they were about to print weren’t even centered! UGH. So many complaints about this place.
Here’s things you can’t do:
— Crop your photo from vertical to horizontal
— Edit your own pictures ($ 5 for simple changes, $ 40 for more difficult changes — what if there are shadows or blinking people in the photo and that’s the photographer’s fault? YOU PAY!!!)
— Buy individual photos on a CD, not all of them were great, why would I want it?
My family is going to go home and take our own pictures.

Way better experience this time! We had a 10 am appt and walked out with prints at 10:45! Everything was on schedule. Customer service was spectacular from the photographer to the salesperson. Logan is very good at what he does and Sam was not pushy at all. I loved the summer props too! Hopefully we can use more next time.

Almost took 2 hrs to just see the pictures that were taken. No one was courteous enough to let us know that it was getting delayed. Absolutely zero for customer service

Well. I have mixed reviews because I have dealt with a different photographer every time (5x in the last 9 mo) …where do I begin… 1– if you have a newborn and plan on doing the 3,6,9,12 mo pics… Get a portrait club card. it is pretty well worth it.
2– use your coupons!
3– be specific with the photographer… Tell them if you see your child doing something cute or something that reflects them, say it… It’s the only way unfortunately.
Last time I went (about a week ago) the photographer was sweet but my daughter just wasn’t amused. We got a few good 9 mo. Pics… Then when it was time to go through photos and ring me up, the guy at the register told me that club card and coupons couldn’t be «combined with any other offer «mind you every time I have previously been there, it was ok. And when I signed up they specifically told me it was coupons that couldn’t be combined. Annoying. They honored it all, of course. But I only have 1 more session left for my card (12 mo. Pics) I won’t be renewing my club card… And if I’m going to be spending 200 on pics I’d rather use a local small business.
Oh…and if your taking family pics or with older children (teens) I would suggest doing it elsewhere. Their lighting is made for the flawless skin of littles… and the poses… Seriously, Step Brothers… all day son!

I had a great time taking graduation pictures with Andie. She was very kind, courteous, and patient working with me and friend. She even stayed after hours to help us select our pictures. I had a really great experience all because of her!

We tried Picture People for the first time, and we had pleasant experience.
With places like this, I have the strategy of getting in early, especially if I must go in on a weekend. I like to get my appointment done before there is a backlog of appointments. I booked the 10:20am appointment last Saturday. They started with us on time, and I’d say we were done with the photo shoot and choosing pictures by 11:20.
We had Logan as a photographer, and he was GREAT with my son. My son was also in a good mood, but Logan gets points for just knowing how to work with kids. He was quick and efficient and made my son laugh/​smile. I also hauled in a painted pumpkin to photograph with my son, and he worked that in well.
The one family photo that we loved the most happen to have the edge of one of their light filters in it. It was the wood-​grain background, so I was thinking they couldn’t do anything about it. However, they quickly fixed it (I am assuming they Photo-​shopped it out) and we cannot tell where it was anymore.
I actually came because I bought a $ 10 Living Social voucher where I get the studio seating and also 3 sheets of ONE pose. I ended up getting their lower package, the high resolution CD with membership and (I think) 6 sheets of any pose, for about $ 170 with tax. The good and the bad is that I liked all the photos — good because I liked them, bad because I couldn’t leave without buying the CD.
So if you want to come here, book an early appointment on the weekend, or book a slow weekday. Buy one of their packages on a discount site, but be prepared to walk out paying more. AND ask for LOGAN.

I was thinking… those Groupons sure do know how to lure a person in with rock bottom pricing but once your in, the sales tactic comes charging in! A $ 16 Groupon purchase turned into an up-​sell of another $ 75+ tax. It’s a shock when you think you’re going to get your $ 16 worth but actually end up spending closer to $ 100 in approximately 30 minutes.
This studio has a massive waiting area with ample seats, play things for the kids and a rotunda check-​in surrounded by many large computer monitors for instant photo reviewing. They artfully displayed cheeky baby’s in custom frames all over the store, it does pull the heartstrings a bit. After we checked in, we sit and wait a few minutes for the photographer to get us. The photographer introduces himself and walks us into the studio. He was nice and even starting cooing at the baby right away.
During the photo shoot, the photographer tried to use different ways to make the baby smile and since I wanted my niece to provide a good smile, me and my sister starting jumping up and down like monkeys trying to get her to smile. It was no easy task cuz it didn’t work. Tough customer. In 20 minutes, we got 3 outfit changes and a total of 23 shots. We felt rushed through the process and wished it didn’t feel like such a production line.
At the end of the shoot, we went back to the waiting area for us to see the photos. It didn’t take long, they called us up after 10 minutes. We got to review the photos, in which more than 30% were good and the rest were trash. But at the end of the review, the sticker shocks comes to play. The associate tried to sell us prints, framed photos, artsy filtered photos and a HD disk full of images. Well, they got us. We wanted to own the images and so, we bought the disk along with the Groupon. It didn’t feel victorious but more so, we got ripped off. I think they need to rethink their sales pitch to make the buyer feel like they got a better bargain out of this session.
Summary: Felt rushed. Fake smiles from sales. Overpriced. Mediocure photos.